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“Wonderful Staff But Dreadful Sleeping Room” 3 of 5 stars
Review of Ramada Plaza Minneapolis

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Ramada Plaza Minneapolis
3.0 of 5 Hotel   |   1330 Industrial Blvd NE, Minneapolis, MN 55413 (University / Dinkytown)   |  
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Ranked #30 of 48 hotels in Minneapolis
Rochester, Michigan, USA
20 reviews 20 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Wonderful Staff But Dreadful Sleeping Room”
3 of 5 stars Reviewed May 13, 2013

My company booked three of us for a two night stay at this hotel. We led a conference there. After dropping our bags off in our rooms, we went to dinner. Upon return, I switched on the heating unit and went to bed. At midnight, I awoke because the room was so cold. I switched off the unit and telephoned the front desk. The clerk offered to change my room or send blankets. Because I was already settled into the room and had to get up early in the morning to present, I chose to have blankets delivered. A security guard arrived and attempted to repair the heating unit. He was unsuccessful. It was he who brought two blankets. The desk clerk assured me a repair would be made the next day. When my fellow travelers were met with cold rooms and contacted the front desk, they were told the heat was switched off on May 1st (this was May 5th) and only the a/c unit worked. Therefore, we were forced to bundle with blankets in order to sleep warmly for the next two nights. After my first full day on site, I returned to my sleeping room to discover the person who had cleaned the room had pulled the drapes from the window track. I mentioned this to a housekeeper who said they would note it. Nothing was done and the drapes hung askew for the remainder of my stay. The furniture in the room was worn with chips in the desk and night stand. HOWEVER, the banquet staff was outstanding! They worked very hard to ensure all rooms were set up properly. They had such a positive attitude.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaMpls, General Manager at Ramada Plaza Minneapolis, responded to this review, June 1, 2013
The spring and fall in Minnesota can be very tricky and this Spring has been such a challenge for all of us here. It seems as if Winter continued all throughout May. I am glad that we were able to bring you blankets to sleep warmly. I do apologize for what appears to be a lack of follow up on the issue with your drapes. It seems as if the room cleaner did not follow up with our maintenance staff. I am glad that you had a great experience with our banquet staff. We do have some great professional members that have been with the hotel for a long time and take great pride in their job.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Ramada Plaza Minneapolis

Address: 1330 Industrial Blvd NE, Minneapolis, MN 55413
Phone Number:
Location: United States > Minnesota > Minneapolis > University / Dinkytown
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Minneapolis
#20 Family Hotel in Minneapolis
#21 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Minneapolis 3*
Official Description (provided by the hotel):
Minutes from business, area attractions and shopping, Ramada Plaza Minneapolis is business-paced and leisure-minded. Free Wi-Fi in guest rooms, modern décor, pool and fitness center, inviting public spaces and Scalzo’s Italian Grille refresh any traveler. Our experienced meeting and catering experts can work with you to plan events up to 400 attendees. Complimentary on-site parking.Shuttle service within a five mile radius (complimentary, but based on availability). ... more   less 
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Also Known As:
Ramada Plaza Minneapolis Hotel Minneapolis
Sheraton Minneapolis
Four Points Minneapolis
Minneapolis Sheraton
Minneapolis Four Points

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