Food – ABSOLUTELY ATROCIOUS, Service – HORRIBLE
Price – If you want to pay for décor, ambience, go ahead $$$, else – stay the hell away.
1. The ‘TOM YAM SOUP’ soup is a perfect example. Absolutely diluted so much coconut milk (menu says cream and it’s normally a dash and not to be bathed as they do here); it comes off as a poor man’s hot and sour soup with milk thereby displaying an oil-water-scummy combinatory sight. I don’t think I need to elaborate upon the taste. Let’s leave it as ‘ten times worse than heavily watered, cream of mushrooms with vinegar and a sticky sweet licorice aftertaste’.
2. ‘THE WALLEYE’ is crisp as stated in the menu – the kind of crispness you can get from sun dried leather and soaked gummy cardboard. And these were ordered with a high level of spice to ensure some semblance of taste but to no effect.
3. And to add insult upon injury, the service was horrible. When it comes to service, apart from courtesy, cute talk and all – the most critical aspect is the duration between the order and delivery – which in this case was 38 minutes on a week day evening with full staff. Any enquiry with the service leads to the following (in any combination);
a. Most know diddly-squat of anything remotely Thai – not even the basics of what is printed in the menu leading to either a regurgitation of B.S information is provided (saying a lot which makes no sense) or trips to the kitchen to disappear for inordinate periods of time.
b. The ability to even make an enquiry depends on the patron’s skill-sit on keep tabs when the specific server passes where they scramble so fast (still doing no food delivery) but somehow seem to skip your table. Case in point – a coke refill 8 minutes later was the first instance an enquiry could be made).
c. And if you flag down any of the other servers to circumvent this wait, the response is incomprehensible as the person doesn’t even understand the question (which is way worse than sub point a. above). The patron could be very well speaking in another language when the question was related to the spice sauces on the table to which the answer was a few mumbles and dash to the kitchen to be never seen again. (That must be one cavernous kitchen indeed).
All in all, we were so fed up that we got the food boxed (after inordinate waiting period), paid the damned bill, took the food to the garbage dump to the right of the hotel and dumped it there. (There was no option of getting a manager as that would require to play the same ‘waiting-and-hopefully-baiting’ the server /anyone else which would require another 15 minutes and in turn would’ve escalated the already frayed tempers in the table.
VERDICT – Personally, there is nothing that will make us ever return to this restaurant ever and I will ensure that this is made aware to as many in my professional/personal circle as possible.
If you own or manage Amazing Thailand, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.