I stayed at this hotel for one night on a business trip. The hotel looks great, has its own charm however the smell in the lobby, ground floor area is quite bad. The reception staff was very nice. The room that I got on the 4th floor was nice and big. A bit disappointing though when I opened the sheets on both bed and I find long dark hairs on both.... I was too tired to go and complain at the reception. The beds were comfortable though. I decided instead to go to the gym. For the size of the hotel, the gym is on the small side and needs a bit of talc...maybe some newer machines.
I was quite disappointed with my experience at breakfast time. So I chose the classic breakfast and instead of hash browns, I asked the lady to simply replace them with some fruit, no preference on what kind, just some fruit. She said no, I could only get has browns or salad. I asked her who has salad at breakfast. I told her I would even pay for it, just please bring some fruit. She said she is not sure and left... Wow, quite some flexibility and customer service, especially when I said I would pay extra if needed. I was quite annoyed. She came with my breakfast with fruit, wow, but the eggs were not like I ordered them so I sent them back to the kitchen.... Not impressed and the prices are not cheap....
Could definitely have been better...plus the wifi did not work the whole time....
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- Also Known As:
- Best Western The Normandy Inn And Suites
- Best Western The Normandy Hotel Minneapolis
- Best Western Normandy Inn
- Best Western Minneapolis
- Minneapolis Best Western