I stay in a suite, and the room was huge and very clean. The location is great, close to convention center. Also they have a shuttle that dropped you off at the convention center. They need improve on their customer service. Staff is not the very friendly. I understand it was a busy time, as several convention were going. However, no one ever greeted me. Also My room was not ready at 3pm. I ask to actually move to my room a few minutes, early since I had a conference call to take. However, I feel like since I asked my room was purposely delay. The lady I spoke with was very rude when I made the request to check in few minutes ahead of check in time. She never apologize or try to do anything to accommodate me so I could have some private to take my 3pm call.