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“St Patricks day Pot o Gold!” 5 of 5 stars
Review of BEST WESTERN PLUS The Normandy Inn & Suites

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BEST WESTERN PLUS The Normandy Inn & Suites
3.0 of 5 Hotel   |   405 South Eighth Street, Minneapolis, MN 55404 (Downtown)   |  
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Ranked #5 of 49 hotels in Minneapolis
Minneapolis, Minnesota, United States
1 review
“St Patricks day Pot o Gold!”
5 of 5 stars Reviewed March 21, 2013

I would like to give kudo's to the staff at The Normandy hotel! My stay was exceptional! I was part of the Minneapolis St Patricks Day Association and I must say the facilities, food and the entire staff hosted the best St Patricks day celebration I have attended. My children and I loved the hotel. The rooms were perfect we had a great time in the pool! Thanks!!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review, March 26, 2013
Thank you for your positive comments about The Normandy Inn & Suites. It was our pleasure to celebrate St. Patrick's Day with you! Overall it was a great time had by all and we look forward to doing it again next year!
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568 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
1 review
5 of 5 stars Reviewed March 20, 2013

My group had a private party in the Continental room as well as in the Normandy Kitchen. The staff and management went above and beyond in anticipating our needs. The food was superb and the rooms were far better than the price for a downtown location! I highly recommend both the hotel and the restaurant!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review, March 21, 2013
On behalf of all the staff at The Normandy we thank you and are thrilled that you enjoyed your function! Our newly renovated banquet and meeting space is ideal for groups ranging from 10 to 200. Thank you for your high recommendations and we hope to serve another function for you with the same expertise in the future!
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Madison, Wisconsin
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 16, 2013

The location allowed us to travel throughout downtown Minneapolis quickly, which was great, but the building seems to need some freshening up. There were also at least 3 birthday parties occurring within the pool area, which made it almost unusable. The check-in/check-out process was easy and parking was very convenient for a downtown hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review, March 19, 2013
Thank you for choosing Best Western Plus The Normandy Inn and suites as your preferred hotel when traveling to downtown Minneapolis. We appreciate your comments on the ease of the check-in/check-out process, convenient on-site parking and great centralized location. We are constantly improving The Normandy and can assure you that in a future visit you will see our changes that give The Normandy a fresh new look. Our beautiful large indoor heated pool, hot tub and sauna area is a wonderful place for small gatherings or individual relaxation. We do not allow large parties in the pool area and apologize that it was a popular place during your stay. Again, the staff at The Normandy appreciate your feedback and hope to see you again on your next visit to beautiful downtown Minneapolis!
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2013 via mobile

This is my favourite place to stay in Minneapolis. The staff is great and the hotel has so much charm. It is close to the metrodome, target field and centre and many wonderful pubs and restaurants. It's in a great area, we have never felt unsafe walking to and from the hotel at night.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review, March 14, 2013
Thank you for choosing Best Western Plus The Normandy Inn & Suites as your preferred hotel when traveling to beautiful downtown Minneapolis. It is wonderful to hear your feedback and rave reviews of our property! Our perfectly centralized location is always a great selling point but we believe our commitment to cleanliness, security and service put us over the top. On behalf of all the staff at The Normandy we are glad we can be your "go to place" and hope to see you again on your next visit!
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London, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 2, 2013

This hotel was in a good location for downtown Minneapolis and near to Skyway and transport routes. Unfortunately the hotel could do with a good upgrade, it appeared to be under renovation but does need more work, outside as well as inside.
Staff were good and check in were helpful.
Room was a bit dull and the lighting was poor. The air conditioning / heating unit was so loud we had to turn it off to get a good nights sleep.
The bar was again a bit of a let down and the staff were not very friendly, we thought the food in the bar was poor and one night in there was enough.
The best part of the stay were the cookies each night at 10pm.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review, March 5, 2013
The Normandy Inn maintains a classic and comfortable atmosphere inside and out. We make every effort to keep our accommodations up to date with the most modern amenities and comfortable room appointments while staying true to our old-world charm. The construction you encountered is an example of us constantly improving The Normandy. We are very excited as our renovation project is finishing up as we have upgraded our complimentary wireless internet, improved lighting and constructed modern hallway ceilings. We are happy to hear you received wonderful service from our front desk staff but would like to know more about your experience in our restaurant. It is very important to us that every guest enjoys their stay and feedback on how to improve is of great interest to us. Thank you for staying with us and I hope you will give us another chance in your travels to Minneapolis as I am sure we will not disappoint!
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Thunder Bay, Canada
2 reviews
2 of 5 stars Reviewed February 18, 2013

I booked a king room in Nov, at check-in, the man working the front desk said he did not have a king room available, so I would have to have a queen room. I booked a reservation to RESERVE the room I wanted, that’s the whole point of a reservation. I was asked if I was parking a vehicle on site for the night & had to give a description of my car. We brought our bags to our room which was very warm, so we adjusted the thermostat & headed out.
When leaving the parking lot, the lot attendant was very rude. He said we needed a slip of paper from the hotel but when I said we just checked in but the front desk clerk didn’t give us anything but he rudely told us that without the paper he couldn't help us. I went back inside & the man at the front desk laughed & said he was supposed to give us a pass. He then told us that we would need to pay $7 to park for the night.

When we returned to the hotel, instead of our room cooling down, it had actually got hotter, so we opened the window wide open & went downstairs to the restaurant for dinner. The service was TERRIBLE. My boyfriend tried to order a beer, twice he came back & told us that they were out of them. The dinner that my boyfriend ordered came with a soup & he asked if it was possible to have a salad instead & the bartender said that it would cost extra but came back & said he would work it out so we didn’t have to pay extra. Our caesar salads were so terrible so we moved our plates off to the side of our table waiting to be picked up but we were continually ignored. The 2 employees were in the kitchen more than in the front serving the few guests. They still did not remove the salads when our main course was brought to us or asked us if they were ok. We were charged extra in fact on our bill instead of working a substitution like he told us he would do. For 15+ minutes there was no employee to take our payment, we ended up leaving the table & standing at the bar waiting for an employee to come out so we could pay & get out of that place.

Back in our room, the heat still blew out of the Heat/AC unit even though we had adjusted the thermostat down to 45 degrees F just to get it to cool down. Needless to say, the window had to stay wide open (in Feb) for our entire stay.
We used the shuttle bus during our stay which was convenient. The front desk told us the bus would be returning any moment so we went outside to smoke beforehand. We boarded the bus & for the next 5 minutes, nobody else got on the bus so we left for our destination. When we were 3/4 of the way to our destination, the hotel called telling him to bring us back to pick up the other guests that were now waiting. Being close to the target centre, we didn’t want to go back so we asked the driver for directions & we walked the rest of the way.

That night we tried to coming in through the door that leads to the parking lot & the door wouldn't open. We buzzed to the front desk & It was very difficult to understand him through the speaker, but after a few times, we finally understand him telling us to see our room key. He finally opened the door. Every time I tried to use the phone to make a local call, I kept reaching the front desk even though I followed the directions on the phone. The pizza man was not allowed to come directly to our room which was very inconvenient to come down to the front desk to get our order. We stayed for 1 night & we had all these issues. We will never return to this hotel. I hope you have a better experience.

Room Tip: The shuttle is convenient & the hotel is close to the target centre is that the reason for your...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review, February 24, 2013
Thank you for submitting your review on Trip Advisor regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your reservation was indeed for a king room, but in order to accommodate your early check in we offered you the room with two queen sized beds in hopes of meeting your needs. We very much apologize for the inconvenience you experienced with your heating and cooling unit, and when these issues are reported to the desk our expert maintenance staff is quick to respond and correct the problems. Any rudeness or lack of service you experienced with our staff will be addressed appropriately, as well as the unfortunate occurrence with our shuttle. The Normandy Inn has a well established reputation for wonderful guest service, great food and well appointed guest rooms, and although we cannot un-do what has already happened I would like to offer you a free room for a future night. Please contact me directly if you are interested as we would love the opportunity to have another chance at providing you with a superior experience!
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Additional Information about BEST WESTERN PLUS The Normandy Inn & Suites

Address: 405 South Eighth Street, Minneapolis, MN 55404
Phone Number:
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Minneapolis
#3 Best Value Hotel in Minneapolis
#3 Business Hotel in Minneapolis
#4 Romantic Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS The Normandy Inn & Suites 3*
Reservation Options:
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Also Known As:
Best Western The Normandy Inn And Suites
Best Western The Normandy Hotel Minneapolis
Best Western Normandy Inn
Best Western Minneapolis
Minneapolis Best Western

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