I booked this hotel for 4 nights. Joseph was very nice and more than helpful while making my reservations. One staff member was rude and short with me (I guess they had a lobby full of drunk people that night) I told Joseph I was going to rent with a different hotel, he upgraded my room to a suite if I would keep my reservation. So I did. The parking was $7 a day. Room was clean and was at the end of the hall with only 2 other rooms so for the most part it was quiet. The pull out couch had melted on it, so that was gross. Couldn't find a maid in the morning, cart sat outside our door for 2 hours before I just took my garbage out myself and got my own towels and wash rags and toilet paper ect. The internet was free...but it was so slow it was for the most part unusable, I used the internet on my phone most of the time. When my reservation, I was told that the parking lot was "A gated parking lot with a security gaurd" in actuality the parking lot has a picket fence around it that anyone can climb/step over with 1 guy sitting in a little box who opens the enter and exit bar...who leaves at 7pm...so no security afficer. That urked me that I was mislead about that because they knew I was worried about my vehicle when I made the reservation. On my second night, I went down to the bar from the 3rd floor, I asked for 2 glasses of Merlot wine and 2 McGolden beers. The bartender (whose name was either Jeremy or Jeffery) Rudley said to me "Give me your ID" I said that it was in my room on the 3rd floor but that the front desk had it on file. He said to me "Go get your ID or I wont serve you" I said ok and went out to the 3rd floor, got my ID and came back down to the bar. When I had my hand out to hand him my ID, he gave me a look, took my ID and again rudley said "what did you want again" I again said what I wanted, again very rude said "1 drink per ID" I asked him why he did not tell me that before and all he said was "Do you want something or not" I am dumbfounded at this point by how rude he is, I said "I will have the beer" He said "We dont have that kind" I told him I would have the wine he said very rude like I was waisting his time "We dont have that either" I said to hime "why didnt you tell me that before I went upstairs to get my ID, you knew what I wanted then and you knew that you did not carry either of them?" all he said was "I guess so" I have NEVER been treated so rude. I complained at the front desk and they said that they would let their owner know and that the matter would be resolved by 11am the next morning. I waited until 5:30pm 2 days later and no one called me so I called and asked why no one has gotten back to me. I was told that the owner was gone until the following Monday, I could have been told that instead of being made to feel like what happend to me really didnt matter. They had the kitchen manager call me. She was nice. I told her I wanted a face to face apology from the man. She said that he did not work for the rest of my stay. She went on to tell me that his is not the first complaint like this about that particular bartender....and yet they still have him working there??? I was not offered a free meal or drink or anything, just said that she was sorry and urged me to come and try their food because it was so good....ya like I would step foot in that restaurant! Maybe if they had offered some compensation, but they didnt so it was like "sorry you got treated so bad, but come and spend money here anyway" So to sum it up, it will be hit and miss between nice and rude staff members. I was not happy with how mislead I was about their parking lot security. Would I stay here again...absoliutly not unless every other hotel was booked up, and what happend to me with the bartender and how it was handled afterward is the main reason. My intention was of making this my regular hotel since I come to the cities often...guess i will keep looking. On a good note the cookies that they serve at 10pm are so very good, the kids loved it. It was one of the slim few nice things about this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 27, 2013
As Innkeeper of the Normandy Inn and Suites, I'm very proud of the highly professional service our staff provided to you during your recent stay at our hotel. Upon your first complaint, we made every attempt to make your visit comfortable and enjoyable, including providing a free upgrade to a suite. I am proud to know that you received top-notch service, premium accomodations and a very reasonalble price at the Normandy Inn. We wish you good luck in finding other accomodations on your future visits to Minneapolis that most uniquely suit your needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.