When we (husband and I) arrived at the hotel, we were blown away at how beautiful it was. The lobby was fantastic with a lot of natural light and deep cherry wood furnishings. The check-in desk is nestled way in the back corner, hard to find at first. Check-in was extremely slow, I almost started to wonder if we "lost" our room because a wedding was there the same night. It took (literally) 15 minutes for them to locate an open room for us. The room itself was extremely clean and just what you'd expect from any Westin hotel. The shower looked new, as it had no curtain but an all glass enclosure. It was indeed heavenly. The bed was also just as you'd expect it to be, very heavenly and comfortable with 4 pillows and a very soft comforter. The room had a desk, 2 nightstands, alarm clock, 1 lounge chair, 2 large mirrors, flat screen TV, mini bar (which you will be charged for if you use anything.. and I will expand on this later), coffee maker, hair dryer (a real one, not the type that are attached to the wall, typical toiletries - nothing special, and a couple bathrobes. We had a room with "limited view" and we assumed this meant we'd see some of the city, but not the downtown view. Not the case. We opened the curtains and saw a brick wall. No big deal to us, since we were heading out for an event at Target Center in just a couple hours. We ate at the B.A.N.K. restaurant which was by far the best meal we'd had in years. It was flat out delicious. One word of caution about the restaurant... the menus you see online do not apply on weekends. We were there Saturday afternoon and couldn't order from the lunch menu. They only had appetizers and the Kobe burger. The hotel is in a great location for events at Target Center, since it's attached to the skywalk. They also have a free business center for guest use to print out boarding passes or other travel documents.
The only issues we have experienced (and have not yet resolved 2 weeks later after 1 phone call and 3 emails) are with the charges on our debit card. Our room total was $185.00, however our card was authorized for $216.00. When we asked the front desk about this, we were informed it was an "estimated" charge based on what average guests spend at their hotel. This really frustrated me, as we hardly had time to spend in our room... let alone spend money on movies or any other such things they'd normally charge guests for. We were also charged $6.77 for the mini bar AND WE NEVER USED ANYTHING FROM IT! We spent $100 at their restaurant the first day and had a $40 credit for breakfast the next day (which we exceeded). The least they could have done was credit out the measly $6.77 that wasn't our charge. If we really spent that money, I wouldn't waste my time arguing over it. Not worth it!! The other issue right now is, my debit card is still showing the funds for the amount of the hotel plus deposit PLUS the other $6.77 in a pending state. It has been 11 days. My bank tells me the Westin must finalize their charges. The Westin tells me they did their part and I'm waiting for the bank. Well, I'm not happy either way. If the Westin didn't charge us over the amount of the hotel stay plus the extra money (as small as it is, I still find it frustrating) I wouldn't care if the charges stayed pending forever. I spoke to someone who seemed very nice at the Westin who tried to contact my bank to straighten it all out and stated he'd credit back the charge for the mini bar. He also said he'd get back to me within 2 hours with an answer on that, as well as the pending charge issue. Never heard a thing and it's been over 24 hours now.
All of these little issues of being nickel and dimed to death have now left a bad taste in my mouth and I will think twice before staying at this location again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We thank you for your feedback on your most recent stay at The Westin Minneapolis. Please accept my sincere appology for the inconvenience that you have experienced during your stay at The Westin Minneapolis in August.
Our goal is to have you leave feeling better than you did when you arrived. After reading your feedback, we failed to exceed your expectations.
Please feel free to contact me to discuss your stay further. It is feed back like yours that can help us correct our shortfalls in service. Again thank you for your feedback both positive and negative.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.