There is a reason everyone loves the Westin in Minneapolis – it’s a great hotel, in a historic building that plays up the dramatic spaces and is blessed with a wonderful staff, from front-of-house to housekeeping to bellmen. When we were in a real bind over our disastrous two-hour non-stay at the Hotel Ivy (see separate review of this terrible hotel), the Westin’s front desk staff stepped in despite a sell out on what was going to be the second night of our stay, honored my SPG Gold status with a beautiful corner junior suite upgrade and made sure they got us the absolute lowest SET price available, despite the fact that the second night was still pretty expensive due to the conference rolling into town.
The Westin plays up its situation in the historic Farmers and Mercantile Bank building, with a soaring lobby that fills the old bank space, replete with Art Deco chandeliers and period architectural details. It is impressive and sophisticated.
Upstairs, the impressiveness continues. Our room was bright and comfortable, with ample desk space (two of us could almost share the desk), everything the Ivy was not. The Westin bed is legendary and provided a perfect night’s sleep. But whereas it is the Ivy that claims to have a spa, it was our room at the Westin that in fact provided one of the most amazing spa showers we have ever enjoyed – a rain head showerhead on one side of the oversized glass-enclosed space and three Swiss jet sprays on the opposite wall, creating a two-sided cascade that made it quite difficult to ever want to get out and go to work.
Everyone from housekeeping to bell staff was as friendly and courteous as the front desk staff, again drawing stark contrast with its so-called Luxury Collection sibling property. The Westin is everything that the Ivy is not, and is clearly the pacesetter among the Starwood properties in Minneapolis.
I would personally like to thank the hotel for helping us when we really needed assistance that first, stressful afternoon, and thanks even moreso for a wonderful stay.