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“Great location and service” 5 of 5 stars
Review of The Westin Minneapolis

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The Westin Minneapolis
4.0 of 5 Hotel   |   88 South 6th Street, Minneapolis, MN 55402-1114 (Downtown)   |  
Hotel amenities
Ranked #15 of 48 Hotels in Minneapolis
GreenLeadersSilver level
Addis Ababa, Ethiopia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great location and service”
5 of 5 stars Reviewed July 23, 2013

Our stay at the Westin Downtown in Minneapolis exceeded all our expectations. The location is great - within waking distance of Target Center, Target Field and a lot of great stores restaurants. The staff was very friendly and accommodating. They answered all our questions and met all our needs. And lastly, the room itself was incredible. It had a great view of downtown. Plus the bed was super comfortable and the shower was the best. We would definitely stay at the Westin again and highly recommend it to all those traveling to Minneapolis.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinmpls, General Manager at The Westin Minneapolis, responded to this review, August 5, 2013
Dear nvg210, Thank you for taking time to post your review on Trip Advisor. I am thrilled to hear that you had a great stay at our Westin and enjoyed our Heavenly Bed and our Shower! We hope to see you again for another visit in the near future.

Warm Regards
WmnGM
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739 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Waterloo, Iowa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 22, 2013

My two friends and I stayed here on a Saturday night for a concert at the Target Center. We checked in around 5:15 PM, the front desk clerk asked what brought us there and when we told him it was a concert, he said, "To each their own." I found that to be off-putting and rude.

We then went to our room and found one king bed. We went down to the front desk to ask for a room with two beds, as we requested. We were told, by a different front desk clerk that because we booked through Expedia, we got whatever was left over and they had no rooms available with two beds. We then asked for a roll-away and he said they didn't have any. When we told him that we requested a room with two beds on Expedia, he said, "That's why it's so cheap." I didn't know what to say. At this point, we asked for extra bedding so someone could sleep on the chaise lounge. We never received this bedding.

When we returned from the concert, we asked the front desk about ordering food and they were less than helpful.

Positives- room was large, comfortable and clean. The bar staff was friendly and very helpful. The security officer was very helpful. Valet staff, no problem.

This is very close to the Target Center, so it's perfect for a concert or game, if you don't mind being judged and treated like a 2nd class citizen by the front desk staff.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinmpls, General Manager at The Westin Minneapolis, responded to this review, July 23, 2013
Dear Westin Guest;

Please accept my sincere apology for the unfortunate experience you encountered during your recent trip to our Westin Minneapolis. Unfortunately due to the issues that you mentioned, we failed to offer you the experience you anticipated while booking our hotel. Please consider contacting me directly as I would hope to have the opportunity to regain your confidence in our hotel. I value your opinion and thank you for sharing this with me
WmnGM
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Hudson, Wisconsin
Top Contributor
165 reviews 165 reviews
22 hotel reviews
Reviews in 55 cities Reviews in 55 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed July 15, 2013

We stayed here because we went to the Kenny Chesney concert at Target Field, and this was within walking distance- plus the reviews looked good. $291 with taxes for an extremely small room. Could barely walk between desk (with very sharp corner) and wall. Bed was comfortable though, so no complaints there. Only one robe was hanging in the closet. The bar was supposed to be open until midnight on a Friday night, but when we arrived at 11:15, it was closed. I called the front desk for 2 extra pillows, and while someone was at our door promptly, he handed me one pillow that was fine, one king pillow w/o a case, and a standard pillow case that I was supposed to put on myself! Very odd! Also hard to get into one of the 5 spots on curb to check in. Will definitely not return. Way too much money to spend for what you get.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Westinmpls, General Manager at The Westin Minneapolis, responded to this review, July 23, 2013
Dear Guest,
Thank you for taking time to review our hotel. The feedback you have provided regarding your room and the issues you experienced is disappointing to hear, but again appreciated. This information has been shared with our team to ensure it does not happen to a future guest. Please let me know if I can ever assist you in the future. Regards
Wmn GM
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Hong Kong, China
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 11, 2013

I am visiting MSP for work this time and have been staying at the Westin for almost a week now. Nice rooms, clean and cosy. Great hotel location. Very easy to get a cab in the morning to head to work. And awesome restaurants around the hotel area for drinks/dinners, and all within walking distance.

I am particularly impressed with the service. The Westin employees just put in so much effort to get things done, without any of the 'excuses' (or explanations) that I have experienced at many other places. Their only focus was to solve my problem in the fastest and smotth manner.

I would recommend this hotel to anyone visiting MSP for work or pleasure!

Room Tip: I am on the 5th floor and overlooking a roof. Try to avoid this I suppose.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 7, 2013

Convenient location with very nice rooms. Everything you would expect from a Westin. Easy check-in, adequate gym facility, and great dining options. I travel quite frequently to Minneapolis for business, and have never thought of switching properties. If traveling in via air, the train from the airport to the city is just as convenient and about 1/20th the price of a cab. Highly recommend the breakfast at Ike's just down the street from the property, however like I said, you can't go wrong dining on site.

Room Tip: Hotel has a somewhat off layout - , but try and request a window to the outside, or can seem a littl...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 3, 2013

This hotel is a great location for a business meeting. The meeting rooms are very nice with a good work area with convenient access to power outlets.
The room was clean and the bed was very comfortable.
The hotel is within walking distance of several downtown restaurants.
The Marketplace in the hotel provides a wide selection of food options especially for a quick light lunch.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 27, 2013

I have stayed at The Westin a couple of times now- The first was solo and the last two were with friends after a night out on the town. The rooms are clean, the people are adequate and the bar is great! When you go ask for a room that looks outside or you will be stuck looking at fake trees and feeling like you are in the lion king movie. The staff is not the best- I would say they could go through another hospitality/customer service course to brush up on some skills. Now the bar in the lobby is my favorite place- you feel like you are in NYC while you sip on one of their amazing Gin and Thyme Martinis and snack on their shrimp...mmmmm! I am getting hungry just thinking about it. All in all I would and will stay there again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinmpls, General Manager at The Westin Minneapolis, responded to this review, July 1, 2013
Dear NoraL,
Thank you for taking the time to share your experience with us on Trip Advisor. The wonderful feedback regarding our BANK Bar and the cleanliness standards that you mentioned were outstanding to hear. I also value your opinion on the Zen Garden room that you received and will ensure a different room type simply by letting me know your preference prior to your next stay with us. Please call me at any time and I will handle the arrangements! We are looking forward to your next visit!
Stay Well
WmnGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Minneapolis

Address: 88 South 6th Street, Minneapolis, MN 55402-1114
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Minneapolis
#9 Romantic Hotel in Minneapolis
#9 Luxury Hotel in Minneapolis
#10 Business Hotel in Minneapolis
#19 Family Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Minneapolis 4*
Number of rooms: 214
Official Description (provided by the hotel):
Transformed from Minneapolis's historic Farmers & Mechanics Bank building, The Westin Minneapolis will be your home to renewal in the Twin Cities. Located at the pulse of cosmopolitan Minneapolis, we are a short walk away from the best the city has to offer. ... more   less 
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Also Known As:
The Westin Minneapolis Hotel Minneapolis
Westin Minneapolis
Minneapolis Westin

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