We booked a "deluxe city view room" for a special birthday weekend. When we entered our room, we immediately noticed how dark it was. When we opened the curtains, we were shocked to see a window looking out into a dark corridor of the interior of the building. No city view! No view whatsoever, not even any daylight! Needless to say, we were disappointed. We tried calling down to the front desk, but no one answered. We went down to the front desk to request a room change. We were refused. We called westin directly via the 800# for assistance, and again, we were refused a room change. On top of that, the so-called mini bar is a joke. We opened it to find a nice selection of beer and other beverages, etc, but it was all warm, no refrigeration. In fact, it was warmer than room temperature. Obviously we were very displeased with all of these issues. We continued with our dinner and concert plans, but coming back to the hotel was depressing. We woke up during the night due to being too hot. We tried to turn down the temperature on the thermostat, but it was already at 65 and it wouldn't go any lower. I was up for several hours during the middle of the night due to this. We ended up leaving quite early in the morning...well before we originally intended, due to the lack of comfort in the room. We did receive a complimentary cheese and fruit tray from the manager shortly after our complaint, which was nice, but didn't make up for our disappointment and discomfort. We feel like we were ripped off since we booked a specific type of room and ended up in a sub par room instead. This was horrible customer service and a horrible room. I can't believe they even constructed a room like this and expect people to pay for it. It's like staying in a dark basement. We will NOT be back!