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“Top Notch service, Excellent location” 5 of 5 stars
Review of The Westin Minneapolis

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The Westin Minneapolis
4.0 of 5 Hotel   |   88 South 6th Street, Minneapolis, MN 55402-1114 (Downtown)   |  
Hotel amenities
Ranked #16 of 48 Hotels in Minneapolis
Certificate of Excellence
GreenLeadersSilver level
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Top Notch service, Excellent location”
5 of 5 stars Reviewed November 6, 2012

I booked the room on Hotwire, and we were upgraded to a room suite at no charge. It was a fantastic room, more like an apartment, and very comfortable, clean, and contemporary.

The lobby is very impressive, and valet parking is $30. Normally I don't use valet parking, but this time I did and it was good value.

The front desk staff was very helpful, and one of them gave a great recommendation to eat at a restaurant in St. Paul's near the Excel Energy Centre as we were attending a concert.

Really enjoyed this hotel and service!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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870 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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English first
Memphis, TN
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 2, 2012

Stayed at the Westin - Bank in downtown MSP in Oct. 2012 on business. Very upscale renovated 1920's bank with classic architecure. Ambiance is great. Rooms are very nice, staff very helpful and the food is excellent. The hotel restaurant is very upscale. You'll love the main lobby which has 30' ceilings and includes the restaurant with fancy bar in the center. Very open feel. As a bonus, it's half a block (2-minute walk) from the light-rail system that runs directly through town to the airport making several stops along the way. Entire trip from hotel to airport was 20-minutes.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paulding ohio
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 1, 2012

Super nice room..pretentious staff but accomodating...parking was pricy 30.00 a nite...parked a block away for 18.00..nice pool..very small fitness center...did not get breakfast as it was 16.00 for eggs bacon and toast and of course potatos ouch¡!!!!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 31, 2012

The Good:
Lovely building. Beautifully restored. Great public space
Good location - convenient and downtown
Good sized bedrooms
Decor fine
Good bathrooms, nice shower
Nice gym
Efficient front desk

The Bad
* My bed looked liked someone had taken a nap in it. I had to check to make sure it had been freshly made when I came in. Some of the pillows didn't fit the cases and were frankly way past their best. Gave an overall frumpy look to the bed. Given how the Westin focus their advertising on their 'heavenly bed' I was very surprised
* Some of the breakfast staff were the worst I have encountered in a long time. Very poor service especially if you arrive just after the main rush
* I am a gold Starwood preferred guest but this seemed to matter naught at the front desk. Frosty treatment and told I was not being given an upgrade (compulsory when you are a gold member if they have room) because they were full. No apology given, no compensation offered, nothing. Made you wonder why bother with a loyalty programme if you don't feel rewarded.
Overcharged for wifi on the bill. Had to have this corrected.

Overall: The feeling here is people are just doing their job, but there is no special experience feeling for the customer. You are made to feel processed rather than valued. Maybe it has something to do with the size, maybe it's poor management. Not sure but it's not somewhere I would come back to. Minneapolis is a big city with plenty of choice. There is surely better than this.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 29, 2012

We just completed a 5 day stay @ the Westin Minneapolis. We had a block of 45 rooms for a wedding and could not have been more pleased with all the Westin had to offer.

The staff was exceptional. It seemed their main mission was to make our guests comfortable and happy. They met all needs with a smile. Our guests raved about the accomodations. The rooms were large, clean and comfortable. The ammenities were excellent. Many family members thought the restaurant, in particular the breakfast, was excellent.

The event staff who helped us coordinate the wedding block, could not have been more helpful. Their guidance about room selection and other things was so helpful. Jill and Abby's expertise was beneficial in making
the event better for our guests . There was nothing they could have done to make the entire experience
any better. The exceeded all expectations.

The Westin is an excellent facility and we would heartly recommend it for any visit but in particular for a large group. Working with them was more than a pleasant experience.

Room Tip: suite 311 was so large- great for a group to gather suite 532 was perfect for a bride to dress
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 27, 2012 via mobile

This is a great property built into an old bank right in downtown. The rooms are impeccable and I had probably the best nights sleep of my life.

I also highly recommend the restaurant (B.A.N.K). Great selection of cocktails and a fresh menu.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 27, 2012

Just returned home from two nights in Minneapolis where I stayed at the Westin. The stay was quite enjoyable. I had no complaints about the room, which was spacious, clean and clearly fairly recently renovated. The king size bed was very comfortable and the bathroom, with its double shower head, one of the better I've experienced in US hotels. The service was generally good and staff very friendly, with the exception of the young lady in the reception who checked me in. Nothing really bad with her either, just that a little smile and a friendly word beyond business would never hurt. Everyone else in the reception and the concierge did make up for it through their friendliness and helpfulness.
Another plus with the hotel is its location smack in the middle of downtown Minneapolis. The hotel is a walking distance from virtually anywhere one wants to go in the city (my main destination was the Convention Center, which was about 15 minutes briskly on foot). And if one is weary of the cold (it snowed on October 25!), one can get to most places never leaving the warmth of the Skyway.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Westin Minneapolis

Address: 88 South 6th Street, Minneapolis, MN 55402-1114
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Minneapolis
#4 Romantic Hotel in Minneapolis
#8 Luxury Hotel in Minneapolis
#13 Business Hotel in Minneapolis
#16 Family Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Minneapolis 4*
Number of rooms: 214
Official Description (provided by the hotel):
Transformed from Minneapolis's historic Farmers & Mechanics Bank building, The Westin Minneapolis will be your home to renewal in the Twin Cities. Located at the pulse of cosmopolitan Minneapolis, we are a short walk away from the best the city has to offer. ... more   less 
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Also Known As:
The Westin Minneapolis Hotel Minneapolis
Westin Minneapolis
Minneapolis Westin

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