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“Nice Rooms & Great Food” 5 of 5 stars
Review of The Westin Minneapolis

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The Westin Minneapolis
4.0 of 5 Hotel   |   88 South 6th Street, Minneapolis, MN 55402-1114 (Downtown)   |  
Hotel amenities
Ranked #13 of 48 Hotels in Minneapolis
GreenLeadersSilver level
Memphis, TN
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Nice Rooms & Great Food”
5 of 5 stars Reviewed November 2, 2012

Stayed at the Westin - Bank in downtown MSP in Oct. 2012 on business. Very upscale renovated 1920's bank with classic architecure. Ambiance is great. Rooms are very nice, staff very helpful and the food is excellent. The hotel restaurant is very upscale. You'll love the main lobby which has 30' ceilings and includes the restaurant with fancy bar in the center. Very open feel. As a bonus, it's half a block (2-minute walk) from the light-rail system that runs directly through town to the airport making several stops along the way. Entire trip from hotel to airport was 20-minutes.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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730 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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  • English first
  • French first
  • Spanish first
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English first
paulding ohio
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 1, 2012 via mobile

Super nice room..pretentious staff but accomodating...parking was pricy 30.00 a nite...parked a block away for 18.00..nice pool..very small fitness center...did not get breakfast as it was 16.00 for eggs bacon and toast and of course potatos ouch¡!!!!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 31, 2012

The Good:
Lovely building. Beautifully restored. Great public space
Good location - convenient and downtown
Good sized bedrooms
Decor fine
Good bathrooms, nice shower
Nice gym
Efficient front desk

The Bad
* My bed looked liked someone had taken a nap in it. I had to check to make sure it had been freshly made when I came in. Some of the pillows didn't fit the cases and were frankly way past their best. Gave an overall frumpy look to the bed. Given how the Westin focus their advertising on their 'heavenly bed' I was very surprised
* Some of the breakfast staff were the worst I have encountered in a long time. Very poor service especially if you arrive just after the main rush
* I am a gold Starwood preferred guest but this seemed to matter naught at the front desk. Frosty treatment and told I was not being given an upgrade (compulsory when you are a gold member if they have room) because they were full. No apology given, no compensation offered, nothing. Made you wonder why bother with a loyalty programme if you don't feel rewarded.
Overcharged for wifi on the bill. Had to have this corrected.

Overall: The feeling here is people are just doing their job, but there is no special experience feeling for the customer. You are made to feel processed rather than valued. Maybe it has something to do with the size, maybe it's poor management. Not sure but it's not somewhere I would come back to. Minneapolis is a big city with plenty of choice. There is surely better than this.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2012

We just completed a 5 day stay @ the Westin Minneapolis. We had a block of 45 rooms for a wedding and could not have been more pleased with all the Westin had to offer.

The staff was exceptional. It seemed their main mission was to make our guests comfortable and happy. They met all needs with a smile. Our guests raved about the accomodations. The rooms were large, clean and comfortable. The ammenities were excellent. Many family members thought the restaurant, in particular the breakfast, was excellent.

The event staff who helped us coordinate the wedding block, could not have been more helpful. Their guidance about room selection and other things was so helpful. Jill and Abby's expertise was beneficial in making
the event better for our guests . There was nothing they could have done to make the entire experience
any better. The exceeded all expectations.

The Westin is an excellent facility and we would heartly recommend it for any visit but in particular for a large group. Working with them was more than a pleasant experience.

Room Tip: suite 311 was so large- great for a group to gather suite 532 was perfect for a bride to dress
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 27, 2012 via mobile

This is a great property built into an old bank right in downtown. The rooms are impeccable and I had probably the best nights sleep of my life.

I also highly recommend the restaurant (B.A.N.K). Great selection of cocktails and a fresh menu.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Top Contributor
57 reviews 57 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 27, 2012

Just returned home from two nights in Minneapolis where I stayed at the Westin. The stay was quite enjoyable. I had no complaints about the room, which was spacious, clean and clearly fairly recently renovated. The king size bed was very comfortable and the bathroom, with its double shower head, one of the better I've experienced in US hotels. The service was generally good and staff very friendly, with the exception of the young lady in the reception who checked me in. Nothing really bad with her either, just that a little smile and a friendly word beyond business would never hurt. Everyone else in the reception and the concierge did make up for it through their friendliness and helpfulness.
Another plus with the hotel is its location smack in the middle of downtown Minneapolis. The hotel is a walking distance from virtually anywhere one wants to go in the city (my main destination was the Convention Center, which was about 15 minutes briskly on foot). And if one is weary of the cold (it snowed on October 25!), one can get to most places never leaving the warmth of the Skyway.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 25, 2012

Showed up yesterday with a guaranteed reservation after a long flight. The front desk told me that there were no rooms available. They said that nearby hotels were all booked but were able to find me a room at an inn outside of downtown and would cover the cost. I then called my travel agent and was immediately able to get a room at the Grand Hotel two blocks away. Apparently the front desk was trying to stuff me in the cheapest room they could find and didn't offer to pay for my stay at the Grand.

Stayed October 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinmpls, General Manager at The Westin Minneapolis, responded to this review, October 26, 2012
Dear Westin Guest;

Please accept my sincere apology for the unfortunate experience you encountered with your reservation during your recent trip to Minneapolis. Please consider contacting me directly as I would love the opportunity to regain your confidence in our Westin.

Stay Well
Mark Deinhart
General Manager, The Westin Minneapolis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Minneapolis

Address: 88 South 6th Street, Minneapolis, MN 55402-1114
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Minneapolis
#7 Luxury Hotel in Minneapolis
#8 Romantic Hotel in Minneapolis
#9 Business Hotel in Minneapolis
#14 Family Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Minneapolis 4*
Number of rooms: 214
Official Description (provided by the hotel):
Transformed from Minneapolis's historic Farmers & Mechanics Bank building, The Westin Minneapolis will be your home to renewal in the Twin Cities. Located at the pulse of cosmopolitan Minneapolis, we are a short walk away from the best the city has to offer. ... more   less 
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Also Known As:
The Westin Minneapolis Hotel Minneapolis
Westin Minneapolis
Minneapolis Westin

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