Lovely building. Beautifully restored. Great public space
Good location - convenient and downtown
Good sized bedrooms
Good bathrooms, nice shower
Efficient front desk
* My bed looked liked someone had taken a nap in it. I had to check to make sure it had been freshly made when I came in. Some of the pillows didn't fit the cases and were frankly way past their best. Gave an overall frumpy look to the bed. Given how the Westin focus their advertising on their 'heavenly bed' I was very surprised
* Some of the breakfast staff were the worst I have encountered in a long time. Very poor service especially if you arrive just after the main rush
* I am a gold Starwood preferred guest but this seemed to matter naught at the front desk. Frosty treatment and told I was not being given an upgrade (compulsory when you are a gold member if they have room) because they were full. No apology given, no compensation offered, nothing. Made you wonder why bother with a loyalty programme if you don't feel rewarded.
Overcharged for wifi on the bill. Had to have this corrected.
Overall: The feeling here is people are just doing their job, but there is no special experience feeling for the customer. You are made to feel processed rather than valued. Maybe it has something to do with the size, maybe it's poor management. Not sure but it's not somewhere I would come back to. Minneapolis is a big city with plenty of choice. There is surely better than this.