This is a hotel that looks nice upon first glance but once you spend a few minutes inside, it falls flat in a number of really key areas. I just stayed there for three nights with a friend of mine, having a guys trip to the Cities.
The first problem we encountered was that we were given a room with only one king bed. When I asked for a room with two beds, I was told it was not possible. Tomorrow? Nope, full all weekend. Okay, well, we need two beds, so one of us will have to sleep on a rollaway. “Sorry sir, this type of room is not allowed to have a rollaway.” So I said, “Well, we need two beds, one way or another.” The guy twice told me that it was not possible, then finally said he had one room left that was allowed (allowed?) to have a rollaway and it was on the 4th floor. “Fine” says I, and off we go to our assigned accommodation.
There’s no easy way to say this, but THERE WERE NO WINDOWS! The room we stayed in looked out into a fake garden lit seemingly 24-7 in a dull pinkish hue, with a view into someone else’s room one floor above. But nothing to the outside, and certainly nothing with a) natural, or b) changing, light. Even the cell block at Alcatraz got SOME sun, but not this place. A windowless wonder, but at least we were “allowed” to have two beds in it unlike wherever they were going to put us initially.
Of course, these rooms are special because they will deny their existence a few times before they begrudgingly give one up; you really do have to be persistent to get to the spare-bed-legal zone.
On the second day we were there, our room was not cleaned. We removed the Do Not Disturb sign about 9 am and headed off for breakfast. The sign had no “Please make up room” on the reverse as many places do, so we just assumed that they would see a lack of sign and assume our room needed some TLC. When we returned about 11:30 am it hadn’t been done yet, but no big whoop. We had stuff to do so we left again, and upon returning at 5 pm we came back to a pile of wet towels on the bathroom floor, unmade beds, no TP, and so on. By this time it was really too late to have them do anything, so we just left it.
By the way, we needed a lot of towels because the shower door leaked all over the floor. It was a nice looking unit, with snazzy tile and a double-barrelled shower head, but in reality, it was more good looks than good design. We were lucky that there is a bountiful towel supply at the pool, so you can find something to dry yourself off with when they forget to clean your room and re-up your flannels.
Two things that aren’t deal breakers, but are nonetheless just plain weird, were the following:
1. The bar/restaurant, which is most of the main floor, was closed to the public on Saturday night. I don’t know if there was a wedding or what, but we were unable to get a drink in the lobby of our hotel on a Saturday night.
2. There was no guest services guide, or indication of what was available in the hotel beyond the minibar price list, the room service menu, and the TV channel listing. So nothing to tell you when the bar was open, or how to access wireless and/or wired internet, or where the pool was (3rd floor), and so on.
Again, these are things that I am able to live with, but are not very typical just the same. All in all, perhaps stuff like this is to be expected in a hotel with NO WINDOWS and “no cot zones.”
The awesome thing about the place is that it’s downtown. The location can’t be beat, and that’s probably how they get away with a lot of the other shortcomings. It’s cool that they have taken up the adaptive re-use of a cool old building rather than levelling and building something modern and ugly, but the parts of the hotel that we were in really did not work as hotels. If it wasn’t located where it is there would be absolutely zero reason to ever return.
Ask if the one they've given you has windows.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.