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“Former bank turned Westin” 5 of 5 stars
Review of The Westin Minneapolis

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The Westin Minneapolis
4.0 of 5 Hotel   |   88 South 6th Street, Minneapolis, MN 55402-1114 (Downtown)   |  
Hotel amenities
Ranked #11 of 49 hotels in Minneapolis
GreenLeadersSilver level
Austin
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Former bank turned Westin”
5 of 5 stars Reviewed June 12, 2012

Stayed here over 4th of July weekend. Great downtown location; within walking distance of places I wanted to go as well as the train from the airport. Nice room (of course) featuring the signature comfy Westin bed. Good bathroom and toiletries (the bathroom is very important!). Tasty food from room service. Classy hotel lobby that feels very open...the building used to be a bank and they have kept some of the details from that as decor which works nicely. Also, they were able to accommodate me with the group wedding block price that I was unable to obtain online.

  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indiana
Top Contributor
94 reviews 94 reviews
44 hotel reviews
Reviews in 51 cities Reviews in 51 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed June 11, 2012

I stayed here recently for a business meeting. It is a very nice, clean hotel. The building used to be a bank, so it's very unique. Several vaults in the building, plus it took a little while to figure out my way around (the "front lobby" isn't like most hotels' lobbies). My room was very spacious and I loved the Westin heavenly bed! It also had a nice, ample-sized bathroom, desk to work at, TV with a good selection of channels (plus pay per view movies), and comfortable chaise lounge chair. The staff was very courteous. I was especially impressed with the staff who took care of us during our conference, keeping the area clean and setting up our meals and refreshments. This hotel is also in a great location if you're visiting downtown. The light rail stop is only one block away. You can hop on the train for $1.75 and go to the airport, the sports stadiums, or the Mall of America. The Skyway also connects to the hotel, so you can walk almost anywhere without going outdoors. Right next to the hotel via Skyway is a shopping mall. I really enjoyed my stay here!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oakland, CA
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 10, 2012

Liked the Westin location downtown, good typical Westin rooms (clean, fresh, good bed etc.), the lobby is a fun bar (but not many folks over the weekend.). Staff was professional (what you expect from Starwood properties), I did not engage with them on any concierge etc services though, so can't judge that. I did not use the exercise area - had good weather and so had good runs along the Mississippi.
Downsides:
May not be the best place if you have a car; no on-site parking and getting your car out of parking via the valet service can be a challenge - they say to call ahead 15 minutes but it took them longer a couple times (the hotel is located on a one-way street and getting around the block in traffic can take a long time at rush hour and late at night given the night-life attractions in the area.) The Valet staff was very helpful - just challenged by the location and set-up.
And the hallways to the rooms are stunningly boring and sterile.
They charge $13 per day for wifi which was pretty slow; and it is with a third party provider and their site is not that intuitive - had some re-connection problems and it took me a while to resolve.
Doors slam with a loud bang which can be a problem late at night.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 2, 2012

We visited family over Memorial Day weekend and had a very enjoyable stay at the Westin in downtown Minneapolis. The location is great, close to the Target Center and the pedestrian shopping street Nicollet Mall. We got a suite and were glad we did because we had plenty of room for our granddaughter to roam in and for us to visit with family. The fitness room and the pool were fun (swimming in the stainless steel pool was a new experience) and we used them every day.

We ate breakfast each morning at the well-stocked buffet and we also ate several lunches and dinners at Bank, the hotel restaurant. We found the food, service, and prices to be very good. Bank is a big, open, comfortable dining room and even though it was pretty busy, especially for dinners, we never felt rushed. Our favorite dishes were grouper and the southwest salad with steak. Very friendly and efficient staff.

In a lot of hotels I've stayed in, the term 'high-speed internet" is more a wish than a fact but the connection and the lobby printer at the Westin were quick and reliable.

We expect to be visiting MN regularly and will look at the Westin as our first choice.

Room Tip: We were in a third floor suite and the fitness room and pool were on the same floor. Very convenient...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cleveland, Ohio
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed June 1, 2012

The Westin Minneapolis is a business hotel, so the first thing you should do if you're planning on staying there over the weekend is to check Hotwire to see if there is a downtown 4-star available with a pool and workout room. I took a chance and instead of paying $200+/night - which I would never pay while not on business and able to expense it - I got a sweet deal for $65/night for the long Memorial holiday weekend. Not too shabby, and for that price, it couldn't be beat!

The lobby is incredible, truly a wonder, and everyone is very professional and very nice. The location can't be beat, and you are in walking distance to just about everything, trust me. It's safe, convenient, clean (the area and the hotel), and worth checking out.

There were a few things about it that would be kind of a bummer had I paid full price, but were negligible considering the heavily discounted price we did pay. First, there was no internet cable, so we had to ask for one. Second, there was absolutely no information on the hotel itself, which I thought odd for any hotel, much less a 4-star; we were told they ran out of them and they were on order. Huh. Third, we asked for a room with a view and were told we would be placed higher up in the hotel - that was on the phone way in advance, and while checking in. We were placed on the 4th floor in an executive king and had a horrible view of a tarred rooftop. Enh, oh well. Fourth, the chair in the room was a bit sketchy as it was covered in stains - they must keep those rooms to sell at discounted rates over the weekend when they are not at occupancy due to the dearth of business travelers. Fifth, the pool and jacuzzi were so over-chlorinated that our eyes were watering too badly to stay more than 10 minutes. The jacuzzi looked like it had not been cleaned in some time, as they probably thought to dump in an excess of chlorine to kill anything unsavory. That was a bit disappointing. The workout room is small, but decent.

We thought Minneapolis to be clean, safe, walkable, interesting, friendly, foodie, outdoorsy, and chill. If you're into local eateries, try the Keys at Foshay for brunch, Pizza Luce for, well, anytime, and head over the Mississippi to places like Whitey's, Bulldog, The Red Stag, Joe's Garage, et al. We highly recommend renting the city bikes, too, to experience not only the green places, but the city streets, which were VERY bike-friendly. We will definitely be back!

Room Tip: Try to get something on a high floor in order to get a truly great view. Don't let them stick y...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 29, 2012

This is a hotel that looks nice upon first glance but once you spend a few minutes inside, it falls flat in a number of really key areas. I just stayed there for three nights with a friend of mine, having a guys trip to the Cities.

The first problem we encountered was that we were given a room with only one king bed. When I asked for a room with two beds, I was told it was not possible. Tomorrow? Nope, full all weekend. Okay, well, we need two beds, so one of us will have to sleep on a rollaway. “Sorry sir, this type of room is not allowed to have a rollaway.” So I said, “Well, we need two beds, one way or another.” The guy twice told me that it was not possible, then finally said he had one room left that was allowed (allowed?) to have a rollaway and it was on the 4th floor. “Fine” says I, and off we go to our assigned accommodation.

There’s no easy way to say this, but THERE WERE NO WINDOWS! The room we stayed in looked out into a fake garden lit seemingly 24-7 in a dull pinkish hue, with a view into someone else’s room one floor above. But nothing to the outside, and certainly nothing with a) natural, or b) changing, light. Even the cell block at Alcatraz got SOME sun, but not this place. A windowless wonder, but at least we were “allowed” to have two beds in it unlike wherever they were going to put us initially.

Of course, these rooms are special because they will deny their existence a few times before they begrudgingly give one up; you really do have to be persistent to get to the spare-bed-legal zone.

On the second day we were there, our room was not cleaned. We removed the Do Not Disturb sign about 9 am and headed off for breakfast. The sign had no “Please make up room” on the reverse as many places do, so we just assumed that they would see a lack of sign and assume our room needed some TLC. When we returned about 11:30 am it hadn’t been done yet, but no big whoop. We had stuff to do so we left again, and upon returning at 5 pm we came back to a pile of wet towels on the bathroom floor, unmade beds, no TP, and so on. By this time it was really too late to have them do anything, so we just left it.

By the way, we needed a lot of towels because the shower door leaked all over the floor. It was a nice looking unit, with snazzy tile and a double-barrelled shower head, but in reality, it was more good looks than good design. We were lucky that there is a bountiful towel supply at the pool, so you can find something to dry yourself off with when they forget to clean your room and re-up your flannels.

Two things that aren’t deal breakers, but are nonetheless just plain weird, were the following:
1. The bar/restaurant, which is most of the main floor, was closed to the public on Saturday night. I don’t know if there was a wedding or what, but we were unable to get a drink in the lobby of our hotel on a Saturday night.
2. There was no guest services guide, or indication of what was available in the hotel beyond the minibar price list, the room service menu, and the TV channel listing. So nothing to tell you when the bar was open, or how to access wireless and/or wired internet, or where the pool was (3rd floor), and so on.

Again, these are things that I am able to live with, but are not very typical just the same. All in all, perhaps stuff like this is to be expected in a hotel with NO WINDOWS and “no cot zones.”

The awesome thing about the place is that it’s downtown. The location can’t be beat, and that’s probably how they get away with a lot of the other shortcomings. It’s cool that they have taken up the adaptive re-use of a cool old building rather than levelling and building something modern and ugly, but the parts of the hotel that we were in really did not work as hotels. If it wasn’t located where it is there would be absolutely zero reason to ever return.

Room Tip: Ask if the one they've given you has windows.
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  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinmpls, General Manager at The Westin Minneapolis, responded to this review, October 2, 2012
Dear Westin Guest,

Thank you for your feedback regarding your experience while staying at the Westin. Please accept my sincere apology for your experience during your visit to Minneapolis. Please feel free to contact me if you would like to discuss your experience at our hotel in greater detail,

Thank you for your feedback.

Warm Regards,
Mark Deinhart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2012 via mobile

I've stayed here a couple times now and I'm always impressed with the service and the rooms. The rooms are clean and modern and relatively spacious and quiet. The hotel itself doesn't really have great views due to its location but it is convenient to the light rail to the airport (block away) and is smack dab in downtown. Highly recommend for any visitor to Minneapolis.

PS- I must add that Westin has the best smelling toiletries anywhere. I'm not a fragrance fanatic but their soap, shampoo, etc smells great!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Westin Minneapolis

Address: 88 South 6th Street, Minneapolis, MN 55402-1114
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Minneapolis
#5 Luxury Hotel in Minneapolis
#7 Family Hotel in Minneapolis
#9 Business Hotel in Minneapolis
#11 Romantic Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Minneapolis 4*
Official Description (provided by the hotel):
Transformed from Minneapolis's historic Farmers & Mechanics Bank building, The Westin Minneapolis will be your home to renewal in the Twin Cities. Located at the pulse of cosmopolitan Minneapolis, we are a short walk away from the best the city has to offer. ... more   less 
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Also Known As:
The Westin Minneapolis Hotel Minneapolis
Westin Minneapolis
Minneapolis Westin

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