This hotel was fantastic. Located right downtown (easy to get to everything) and the staff was so friendly, I thought they had me mistaken for some VIP!
Seriously, the people who worked here seemed to genuinely enjoy their day yet maintained the utmost professionalism.
I missed my original flight to Minneapolis and had to call and cancel my first night at the hotel because the next flight out wasn't until the next morning. I was worried about getting charged a penalty fee (since it was Easter weekend and the place was completely booked!) but the employees were so kind it was no trouble at all, they just said no problem and thanks for letting us know, apologizing to me for the trouble I had had.
The atmosphere of this place is very luxurious, with cool modern decor and soft soothing lighting. The bar/restaurant is conveniently located as soon as you walk in and creates a great meeting place for friends or co-workers. Tommy at the bar was very attentive.
Did I mention the food was amazing? I'm glad I was able to eat there actually, as I was doubtful that I would have time to sit down, but I asked the host and he said it would be no trouble and that if I was in a hurry he would call me a cab when he brought the check! Very fast service, 5 star food, and such friendly people!!
Lastly I would like to purchase the bed from my room. What do they call it? The dream bed? Yes it was. I hit the pillow and was out like a light, and I didn't budge all night.
Thank you to the people at the Westin and BANK for being so accommodating. You really made a stressful weekend feel like a breeze.