Oh Chambers you are not what you used to be. Having lived in Minneapolis for 15 years I spent several nights at this property over time on weekend downtown stays. The hotel opened around 2004 (I think) and at the time was truly a striking boutique hotel in this city. It was modern, well-kept, had a very cool vibe about it. So much has changed. Let me explain where things have gone horribly wrong:
When I chose this hotel for a weekend trip to Minneapolis I expected to see some of the cool style and comfort that I remembered, but apparently it (comfort) packed up and left town. One of my most favorite things about Chambers was its waterfall shower. To my surprise the hotel has removed the waterfall shower heads and replaced them with something that allows so little water to disperse that I felt cold and very uncomfortable. This level of ridiculous is compounded by the fact that the shower stall is huge and with this little water flow in it I felt like I was getting hosed down at the local police station. The flat white walls were in dire need of a new paint job. My guess is that too many parties took place in this room and the hotel simply ignored the damage. Scuff marks were everywhere and signs of wear and tear on both the walls, door knobs and floor were obvious. The TV is an older model plasma unit which has a very bizarre channel management system and no in-room movie option. Let’s talk about location – Chambers is situated at 9th Street and Hennepin Avenue which on weekends is buzzing with crowds and sirens. Noise isolation in this building is minimal at best. Hennepin Avenue is often filled with less than savory crowds after last call; the sounds emanating from the outside can confirm this on any weekend. Lack of carpet helps reverberate sound from the outside making sleep a rather difficult task. The room came with a noise conditioner which helped a bit, but in no way provided peaceful sleep. As if the outside noise wasn’t enough, the refrigerator/mini-bar made so much buzzing noise that I had to unplug it in the middle of the night. The iPod docking station was broken from what looked like someone yanking their device out of the cradle too rough breaking the teeth on it. I requested a replacement device and was told that it would arrive, but it never did. After a second call the next day I got a replacement. The executive suite that I stayed in had a very odd bed with a very badly designed pillow top that moved around all night and after a couple of toss and turns the pad became so dislodged that I felt like I was sleeping on hay.
During the time of my stay the property was undergoing renovation. The recently closed D’Amico Kitchen and the center Eden bar were under construction and I’m assuming that something new will be going into their place. Regardless, the construction equipment and the boarded up doors didn’t do anything to improve the ambiance. Another issues is that when I got to the hotel to check in 30 minutes after check in time I was told that the room was not ready which was tough to handle after travelling all day. After another 30 minute wait I was given the keys and the management offered to comp my valet parking for the stay which was greatly appreciated
So let me get to my point – I understand that hotels go through phases and changes, but Chambers is marketing itself as a luxury property. I stay in hotels at least 190 nights out of the year and I know what to expect. If I’m paying a premium for a premium property I expect all these little things to be perfect and I definitely expect to get a comfortable bed and a quiet room. When I asked the manager at the front desk what happened to the old shower heads she told me that they were removed because of their high water consumption. Fine, I understand that being conscious about resource use is the right thing to do, but I am paying luxury I expect to get luxury and not a speech about saving money and water. I’ve been in better showers in 2 star hotels with better showers.
My recommendation, for now, is to avoid Chambers. There are better hotels in Minneapolis like Graves, Ivy or The W. I’m sure that at some point Chambers will rebound, but after years of hard partying there is just nothing left in this worn out faded rock star.
If you go, don't plan on sleeping.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to reflect on your recent experience at Le Méridien Chambers; it’s great to have you back in Minneapolis! Our sincerest apologies that your recent stay fell short of expectations; our goal is to create a unique, comfortable and enjoyable hotel stay to which we feel terrible that we did not do.
We appreciate you bringing your concerns to our attention and it’s our pleasure to make sure that they are all taken into review. We apologize that we weren’t able to guarantee your room at the promised time, I’m sure you can understand that our housekeeping staff wants to make sure that rooms are cleaned thoroughly and to the upmost standard for the arriving guests.
Le Méridien Chambers is currently working on the Marin restaurant concept to our public space; a culinary promise of farm to table menu style that will be a great addition to our hotel. We will continue to make sure our upgrades and enhancements are communicated effectively to our guests. We hope to have a future opportunity to gain back your trust and loyalty when you find yourself traveling back to Minneapolis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.