I checked in at about 5pm, into the very nice looking Marriott West in Minnetonka, MN. This was a treat to see since I had been in meetings in Delaware since 6am, and an apt. in Minnetonka at 6:30pm. After going to my suite, sorry folks, the one thing I needed to do,,, didnt go so well. After reaching for the flush handle on the toilet... it did very little, and took almost 7 minutes to fill up half way to flush again. After filling the ice bucket with water to fill the tank to flush, I rushed out to my meeting. I did stop by the counter to let them know that there was an issue with the toilet. She said "Oh, I'm sorry sir,, since you are only staying 1 night, we will resolve this when you check out. Thank you for letting us know about the issue."
Absolutely nothing else. She looked back down at the computer as if she was simply done dealing with me. No offer for repairs, or any type of acknowledgement that I even mattered.
Once returning to the room a couple hours later, there was no fix and the same issue applied with the toilet. So I went to the desk, logged on to the internet and began work. I noticed that the temp was a little warm so I got up, looked at the thermostat which showed that the temp in the room was 76 and it was set to auto fan, cool 70 degrees. I dropped the temp to 66, and the unit did not change the way it sounded or cooled.
I called the ft. desk, the same woman answered with... ".. Well I apologize for the inconvenience, we will have someone look at that in the morning for you. Will there be anything else I can assist you with" I replied, yes my toilet is still broken. she replies " I will have them look at that in the morning as well" "Have a great evening sir!"
I typically stay with Hilton, however my client stays with Marriott, so I thought I would do so as well... Not a good idea apparently. Too bad for Marriott, as I travel frequently...
The moral. Looks are deceiving, so make sure to check everything BEFORE unpacking, and don't take TOMORROW for an answer. I won't ever again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I'm very sorry to hear about the issues you experienced while staying with us. It's very disappointing to hear the level of service you experienced was very poor. Please accept my apologies as this is not common to hear about our staff. We hope we can regain your trust in us on your next visit.
Thank you for staying with us
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.