We stayed at the Marriott Minneapolis West for one night for an event taking place in the cities. The hotel itself was very nice, but the hotel staff was very RUDE. We were promised a double queen room because we had 4 people going and were given a kind bed with a roll-away bed. We would not have booked the hotel if we would have known about that. I specifically asked before confirming the reservation and was told that everything was good to go. Next, I had called back a day or two later for some information and they told me they could not find my reservation. The lady would not admit she was wrong. Finally I spoke with someone else who said she needed to update the information and as soon as she did they found my room and apologized for the room employee. Was a nice hotel but not worth the money spent, especially with the rude service.
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- Also Known As:
- Marriott Minneapolis West Hotel Minneapolis
- Minneapolis Marriott