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“Nice Hotel and Great Location” 4 of 5 stars
Review of Minneapolis Marriott West

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Minneapolis Marriott West
3.5 of 5 Hotel   |   9960 Wayzata Blvd, Minneapolis, MN 55426   |  
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Ranked #12 of 48 Hotels in Minneapolis
Certificate of Excellence 2014
Winnipeg, MB
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Nice Hotel and Great Location”
4 of 5 stars Reviewed March 11, 2013

This hotel is very nice and the location is just off main route 394. The hotel has a good excercise room and pool. Some of the rooms have balconies. We were on the 6th floor and found it to be quiet with no noticable noise from the 394. There is shopping and dining district close by within 5 minutes with costo and sams closeby. Park Place Boulevard closeby has quite a few shops .
A GPS is very handy to have as you cannot see most of these stores from the 394. We liked this hotel so much that have resererved to stay 2 nights in May. The Hotel has also had a recent upgrade and looks fresh. Our room had a fridge which is inside the dresser so we did not notice it right away till I heard it go on. The internet service was good and although the hotel information says they charge for wifi they infact DO NOT charge for in room wifi. A final note when I called the hotel to confirm arrival Ken was most helpful and the staff at check in and check out were most pleasant and helpful.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Front Office Manager at Minneapolis Marriott West, responded to this review, March 18, 2013
Dear Jetboy727,

Thank you for taking the time to write a detailed review about the hotel and surrounding area. Your review will be great for travellers to get an idea for not only our hotel but what the surounding area has to offer. We are very happy to hear about your check in experience and thank you for recognizing Ken at our front desk, he is an outstanding supervisor. We look forward to your return in May.

Thank you!
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186 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Jonesborough, Tennessee, United States
1 review
5 of 5 stars Reviewed March 9, 2013

Just wanted to write review on the Marriott West. The actual facility is nice, but the reason for the high rating is the staff. The staff are very nice and want to make your stay the best that it possibly can be. In particular the shuttle driver Roxy is great! She goes out of her way to get you where you need to go and make arrangements when necessary. Thanks Roxy!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Minneapolis Marriott West, responded to this review, March 10, 2013
Dear Dan B,

Thank you for the review and for recognizing one of our great employees. It's great to hear about your experience and hope we can provide you with many more in the future. Thank you again for the review.
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New York City, New York
1 review
4 of 5 stars Reviewed March 7, 2013

I spent Monday thru Friday here for eight consecutive weeks. The physical plant is a very well kept Courtyard. It is the staff and their attention to the comfort and well being of a guest that this team of hoteliers shines. When you want to be "at home" then stay here.

While you are here make sure that you meet Roxy. Here is the super star amongst stars. Seeming to work around the clock 7 days a week, Roxy goes to extreme measures to make everyone she assists feel like they are the most special. Bravo Roxy!

Room Tip: ask for an outside corner room.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Minneapolis Marriott West, responded to this review, March 10, 2013
guidoofcourse,

Thank you for the great review about the staff. Roxy is definetly a superstar that brings great energy and enthusiasm to work with her everyday. Thank you again for the review and we hope you choose to return in the near future.
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 7, 2013

I've stayed at this Marriott regularly for over three years for business travel. The staff has always provided excellent, personalized service. The front desk staff was genuinely interested in responding to my requests, whether that was for a quick ride on the shuttle, recommendations for dinner restaurants outside the hotel, or changes in room location. Complimentary wine or water upon check-in, for all guests, was a welcome change that they recently introduced.

The hotel itself is clean and I started to see small rennovations to the rooms (new linens for example) over the last year. The exercise room was also updated recently and is clean but busy during the times you would expect.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Minneapolis Marriott West, responded to this review, March 10, 2013
Dear Chris S,

Thank you for the wonderful review and for staying with us for the past three years. We appreciate your loyalty and it's been great having you as a regular guest of the hotel for so long. We hope your travels bring you back to Minneapolis in the future.

Take care Chris!
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Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed March 7, 2013

I had to catch an early morning flight and the cab I called didn't come. Both your night manager Gina and the night security/shuttle driver Roxy bent over backwards to find me a cab in time. They went above and beyond to get me to the airport in time. Both of the lovely ladies set a new standard for exceptional "customer care"!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Minneapolis Marriott West, responded to this review, March 10, 2013
Dear Keith K,

Thank you for the review and thank you for recognizing two great employees. We couldn't be happier to have Gina and Roxy as part of our team. We will be sure to recognize both for their excellent service during your stay.

Thank you for staying with us!
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PA
1 review
5 of 5 stars Reviewed March 5, 2013

The Marriott West has been my home away from homes for the past year and a half. The rooms are always clean and they are newly refurbished. The staff is the nicest group of people I have ever encountered at a hotel while on the road which makes it that much nicer to stay there. Real close to downtown as well.

Overall one of my favorite properties.

Room Tip: The hotel is not close to any noise, so all rooms are good. The end rooms are the best!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Minneapolis Marriott West, responded to this review, March 10, 2013
Dear Sunny1sunny1,

Thank you for taking the time to write a review about our hotel. We will be sure to share your comments with the staff as they love to hear how they impact our guests experiences. Thank you for staying with us and we look forward to your next stay.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 25, 2013

Our weekend at Marriott Minneapolis West was so-so. Nothing stuck out as being fantastic, nor was anything horrible. The hotel was clean at all times, and our room was clean when we arrived. The maid did however knock on our door to clean at 8 am one morning. :( We were already up and about to leave for the day, but I thought that was a little early to be knocking on doors to clean. We ate 2-3 meals a day at Kip's, where our service was subpar. We actually got take out from there one night and decided to still tip the hostess for her trouble. We ended up giving her about 18% and then decided to order a side of bread. We handed her a $5, with the bread only being $2.50. Another server brought our bread out and didn't bring the change. When the hostess came back out we asked for our change, and she said,"oh, you wanted that back?" We thought that was pretty rude since we had already went above and beyond with tipping her. The next day we went back for breakfast and it was the same hostess. When we walked in she said,"oh, you're back again. You must not have any lives." Joke or not, we didn't find it very appropriate.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwestmgr, Director of Sales at Minneapolis Marriott West, responded to this review, February 28, 2013
Thank you for taking the time to share your experiences from the weekend you stayed with us. Your comments are very important and I am thankful you took the time to share them. I am sorry your stay was not above your expectations and would appreciate the opportunity to apologize in person. I can be contacted at the hotel directly if you have the chance to further discuss. 952.544.4400. Please know that your concerns are heard and we will take advantage of the chance to learn and improve.
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Additional Information about Minneapolis Marriott West

Address: 9960 Wayzata Blvd, Minneapolis, MN 55426
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Minneapolis
#13 Romantic Hotel in Minneapolis
#14 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Minneapolis Marriott West 3.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Marriott Minneapolis West Hotel Minneapolis
Minneapolis Marriott

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