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Marriott Minneapolis West: Traveler Reviews

3.5 of 5
9960 Wayzata Blvd, Minneapolis, MN 55426
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Marriott Minneapolis West
Ranked #11 of 49 hotels in Minneapolis
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105 reviews from our community

    Trip type
Traveler rating
    43
    41
    14
    3
    4
Date Rating
New York City, New York
1 review
“amazing staff, ultimate hospitality”
4 of 5 stars Reviewed March 7, 2013

I spent Monday thru Friday here for eight consecutive weeks. The physical plant is a very well kept Courtyard. It is the staff and their attention to the comfort and well being of a guest that this team of hoteliers shines. When you want to be "at home" then stay here.

While you are here make sure that you meet Roxy. Here is the super star amongst stars. Seeming to work around the clock 7 days a week, Roxy goes to extreme measures to make everyone she assists feel like they are the most special. Bravo Roxy!

Room Tip: ask for an outside corner room.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask guidoofcourse about Marriott Minneapolis West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Marriott Minneapolis West, responded to this review
March 10, 2013
guidoofcourse,

Thank you for the great review about the staff. Roxy is definetly a superstar that brings great energy and enthusiasm to work with her everyday. Thank you again for the review and we hope you choose to return in the near future.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great personalized service”
4 of 5 stars Reviewed March 7, 2013

I've stayed at this Marriott regularly for over three years for business travel. The staff has always provided excellent, personalized service. The front desk staff was genuinely interested in responding to my requests, whether that was for a quick ride on the shuttle, recommendations for dinner restaurants outside the hotel, or changes in room location. Complimentary wine or water upon check-in, for all guests, was a welcome change that they recently introduced.

The hotel itself is clean and I started to see small rennovations to the rooms (new linens for example) over the last year. The exercise room was also updated recently and is clean but busy during the times you would expect.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chris S about Marriott Minneapolis West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Marriott Minneapolis West, responded to this review
March 10, 2013
Dear Chris S,

Thank you for the wonderful review and for staying with us for the past three years. We appreciate your loyalty and it's been great having you as a regular guest of the hotel for so long. We hope your travels bring you back to Minneapolis in the future.

Take care Chris!
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Minneapolis, Minnesota
1 review
“Gina and Roxy”
4 of 5 stars Reviewed March 7, 2013

I had to catch an early morning flight and the cab I called didn't come. Both your night manager Gina and the night security/shuttle driver Roxy bent over backwards to find me a cab in time. They went above and beyond to get me to the airport in time. Both of the lovely ladies set a new standard for exceptional "customer care"!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Keith K about Marriott Minneapolis West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Marriott Minneapolis West, responded to this review
March 10, 2013
Dear Keith K,

Thank you for the review and thank you for recognizing two great employees. We couldn't be happier to have Gina and Roxy as part of our team. We will be sure to recognize both for their excellent service during your stay.

Thank you for staying with us!
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PA
1 review
“Marriott West - Great hotel to stay at”
5 of 5 stars Reviewed March 5, 2013

The Marriott West has been my home away from homes for the past year and a half. The rooms are always clean and they are newly refurbished. The staff is the nicest group of people I have ever encountered at a hotel while on the road which makes it that much nicer to stay there. Real close to downtown as well.

Overall one of my favorite properties.

Room Tip: The hotel is not close to any noise, so all rooms are good. The end rooms are the best!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sunny1Sunny1 about Marriott Minneapolis West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Marriott Minneapolis West, responded to this review
March 10, 2013
Dear Sunny1sunny1,

Thank you for taking the time to write a review about our hotel. We will be sure to share your comments with the staff as they love to hear how they impact our guests experiences. Thank you for staying with us and we look forward to your next stay.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Okay weekend”
3 of 5 stars Reviewed February 25, 2013

Our weekend at Marriott Minneapolis West was so-so. Nothing stuck out as being fantastic, nor was anything horrible. The hotel was clean at all times, and our room was clean when we arrived. The maid did however knock on our door to clean at 8 am one morning. :( We were already up and about to leave for the day, but I thought that was a little early to be knocking on doors to clean. We ate 2-3 meals a day at Kip's, where our service was subpar. We actually got take out from there one night and decided to still tip the hostess for her trouble. We ended up giving her about 18% and then decided to order a side of bread. We handed her a $5, with the bread only being $2.50. Another server brought our bread out and didn't bring the change. When the hostess came back out we asked for our change, and she said,"oh, you wanted that back?" We thought that was pretty rude since we had already went above and beyond with tipping her. The next day we went back for breakfast and it was the same hostess. When we walked in she said,"oh, you're back again. You must not have any lives." Joke or not, we didn't find it very appropriate.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Kappagal about Marriott Minneapolis West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwestmgr, Director of Sales at Marriott Minneapolis West, responded to this review
February 28, 2013
Thank you for taking the time to share your experiences from the weekend you stayed with us. Your comments are very important and I am thankful you took the time to share them. I am sorry your stay was not above your expectations and would appreciate the opportunity to apologize in person. I can be contacted at the hotel directly if you have the chance to further discuss. 952.544.4400. Please know that your concerns are heard and we will take advantage of the chance to learn and improve.
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Additional Information about Marriott Minneapolis West

Also Known As:
Marriott Minneapolis West Hotel Minneapolis
Marriott Minneapolis West Hotel
Marriott Minneapolis
Minneapolis Marriott
Address: 9960 Wayzata Blvd, Minneapolis, MN 55426
Phone Number:
Region: United States > Minnesota > Minneapolis
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotels in Minneapolis
#19 Business Hotels in Minneapolis
Price Range: $
Hotel Class:3.5 star (3.5*)
Reservation Options:
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