I've stayed at this Marriott regularly for over three years for business travel. The staff has always provided excellent, personalized service. The front desk staff was genuinely interested in responding to my requests, whether that was for a quick ride on the shuttle, recommendations for dinner restaurants outside the hotel, or changes in room location. Complimentary wine or water upon check-in, for all guests, was a welcome change that they recently introduced.

The hotel itself is clean and I started to see small rennovations to the rooms (new linens for example) over the last year. The exercise room was also updated recently and is clean but busy during the times you would expect.

I had to catch an early morning flight and the cab I called didn't come. Both your night manager Gina and the night security/shuttle driver Roxy bent over backwards to find me a cab in time. They went above and beyond to get me to the airport in time. Both of the lovely ladies set a new standard for exceptional "customer care"!

The Marriott West has been my home away from homes for the past year and a half. The rooms are always clean and they are newly refurbished. The staff is the nicest group of people I have ever encountered at a hotel while on the road which makes it that much nicer to stay there. Real close to downtown as well.

Overall one of my favorite properties.

Our weekend at Marriott Minneapolis West was so-so. Nothing stuck out as being fantastic, nor was anything horrible. The hotel was clean at all times, and our room was clean when we arrived. The maid did however knock on our door to clean at 8 am one morning. :( We were already up and about to leave for the day, but I thought that was a little early to be knocking on doors to clean. We ate 2-3 meals a day at Kip's, where our service was subpar. We actually got take out from there one night and decided to still tip the hostess for her trouble. We ended up giving her about 18% and then decided to order a side of bread. We handed her a $5, with the bread only being $2.50. Another server brought our bread out and didn't bring the change. When the hostess came back out we asked for our change, and she said,"oh, you wanted that back?" We thought that was pretty rude since we had already went above and beyond with tipping her. The next day we went back for breakfast and it was the same hostess. When we walked in she said,"oh, you're back again. You must not have any lives." Joke or not, we didn't find it very appropriate.