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“Helpful staff in a tough situation.” 5 of 5 stars
Review of TownePlace Suites Minneapolis Downtown

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TownePlace Suites Minneapolis Downtown
2.5 of 5 Hotel   |   525 North 2nd St, Minneapolis, MN 55401 (Warehouse District)   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #36 of 48 hotels in Minneapolis
Edmond, Oklahoma, USA
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Helpful staff in a tough situation.”
5 of 5 stars Reviewed November 21, 2012

During my recent visit in Minneapolis, I had an altercation with a traveling companion that led to threats against me. The staff at this hotel, especially the evening manager Matt, were so accommodating in helping me secure my room and my belongings from this person. I can not say enough about his patience and help during an extremely difficult and bizarre situation.

As for the rooms, the beds were so comfy, I slept like a log. The breakfast was great and delicious. Parking was convenient and the location was prime for exploring downtown Minneapolis. If my business brings me to the Twin Cities again, I would not hesitate to stay here.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_MSP, Director of Sales at TownePlace Suites Minneapolis Downtown, responded to this review, December 3, 2012
Dear Valued Guest,

Thank you very much for your review of our hotel. We are thrilled ot hear that you enjoyed your stay with us!

Have a great day!
The TownePlace Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

90 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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English first
Eugene, Oregon
Top Contributor
106 reviews 106 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 25, 2012

This, was not my first choice but it was the only one available. The rooms are pretty clean. But the refrigerator and ventilation system are loud. The lights are too bright with bulbs that actually heat the room unnecessarily. The location is ok. The breakfast is not great. If you need a place to stay and that is it. It works. Otherwise, if you want a destination hotel or a place to hang out, stay somewhere else.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_MSP, Director of Sales at TownePlace Suites Minneapolis Downtown, responded to this review, December 3, 2012
Dear Valued Guest,

Thank you very much for taking the time to review the hotel, we truly appreciate it!

Best,
The TownePlace Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo, North Dakota
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 21, 2012

We started staying here after Twins games (Target Field is just steps away) but we keep coming back because we like the neighborhood. Moose and Sadie's is a fantastic brunch stop nearby and there are quite a few other restaurants, shops and bars within walking distance. Walking or driving downtown is totally doable and there's a bike rental rack about a block away if you feel like seeing the sights in a different way. The North Loop neighborhood is quiet and residential and great for biking or strolling. And the Mississippi is close by and has beautiful views.

The hotel itself is always spotless. It has an outdoor pool - which is great for summer - and there are always couples and families grilling in the pool area. The pool table in the lobby gets a lot of use as well. The front desk always has fresh coffee and the giant map is handy if you don't know your way around the area. They list upcoming events in the neighborhood as well. The breakfast is basic, but plentiful.

The rooms are big, with kitchenettes and a full size fridge - which is handy when you have a bunch of friends getting together to have a few beers before heading out for the evening.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_MSP, Director of Sales at TownePlace Suites Minneapolis Downtown, responded to this review, December 3, 2012
Dear Valued Guest,

Thank you so much for taking the time to review our hotel. We love to hear how much our guests enjoy our hotel and neighborhood, as we love it as much as you do.

Take care and hope to see you soon,
The TownePlace Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 6, 2012

I travel a lot, and I'd stay here again in a heartbeat. Great location. Easy parking. Comfortable beds (we had a suite, which really was a separate room with a couch and a TV, but, the couch pulled out for a bed for our College daughter to sleep in) . Clean. But, my favorite part of this property was the front desk. The person on was friendly and professional. He went over and above what was required of him to service this customer. And, he had a full property that weekend, so he was working hard to keep more than this customer happy. Free Breakfast had few options, but, it had everything I wanted to eat. Coffee was in the lobby and available anytime I walked past it. A couple of blocks west and you're downtown, many restaurants around, and walk the other way a couple of blocks and you're on a river walk on the Mississippi.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_MSP, Director of Sales at TownePlace Suites Minneapolis Downtown, responded to this review, September 10, 2012
Thank you very much for the wonderful review, we are so happy to hear that you enjoyed your stay! We hope to host you again soon.

Take Care,
The TownePlace Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chichester, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 30, 2012

We were lucky enough to stay here for 3 days. The location was great, the facilities were great (although only made it to the pool for half and hour!). The staff were friendly and helpful. The kitchen had everything we needed. The room was clean. The only downside was having the air conditioner next to the bed, so it kept me awake as it was blowing on me, and it was too hot with it off. We really enjoyed our stay there. Atlhough I left an item there (a vintage tea pot from our wedding) and no-one can seem to find it.....

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_MSP, Director of Sales at TownePlace Suites Minneapolis Downtown, responded to this review, September 10, 2012
Dear Valued Guest,

Thank you very much for taking the time to respond. We are glad you enjoyed your stay, I will make note with our Housekeeping Supervisor that you are still looking for your tea pot. If we find it, we will be sure to contact you.

Best Wishes,
The TownePlace Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, Colorado
Top Contributor
123 reviews 123 reviews
47 hotel reviews
Reviews in 60 cities Reviews in 60 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 28, 2012

The best thing about the Towne Place Suites is the location. It is in walking distance of Target Field, and there are a number of good restaurants nearby.

Our room was clean and bright and the service was good. There was not much street noise, but there was a fair amount of noise from the hall, including during the early morning hours. We found the breakfast rather skimpy, especially in light of what we were paying for the room.

We had a little dust up with the management over the charge for our dog--they wanted to triple the online quotation we had received. In the end, however, the manager dropped the charge entirely and even gave us a goody bag for the dog. To our minds, this went above and beyond the call of duty.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_MSP, Director of Sales at TownePlace Suites Minneapolis Downtown, responded to this review, September 10, 2012
We are thrilled to hear you enjoyed your stay! If you are visiting the Twin Cities again, we would love to have you stay with us. We hope your dog enjoyed the treats!

Best,
The TownePlace Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2012

This is the worst extended stay hotel I have ever seen. Its not at all clean, passages stink. Pool table, swimming pool, fry pans, dishes too not at all clean. Plus the evening staff is rude. They have only 4 laundry machines that too unclean. I never saw my room got cleaned once in week. Its the same since the day I entered.Except the location nothing is great in it! Most of the other economical extended stay are far better than this.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TPS_MSP, Director of Sales at TownePlace Suites Minneapolis Downtown, responded to this review, September 10, 2012
Dear Valued Guest,

Thank you very much for taking the time to review our hotel. We apologize that our hotel and services did not meet your needs. Please contact the front desk and we would be happy to discuss these inconveniences futher. Our goal is to make sure that all of our guests are happy with the product we love.

Thank you again for staying with us, we hope you give us another chance when visiting the Twin Cities.
The TownePlace Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Minneapolis Downtown

Address: 525 North 2nd St, Minneapolis, MN 55401
Phone Number:
Location: United States > Minnesota > Minneapolis > Warehouse District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 48 hotels in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Minneapolis Downtown 2.5*
Official Description (provided by the hotel):
TownePlace Suites Downtown Minneapolis by Marriott is a conveniently located hotel near Target Field (new home of the Minnesota Twins), Mall of America Field, the Convention Center, Target Center, the University of Minnesota and the Hennepin Theater District. This downtown hotel features apartment-style suites with fully equipped kitchens including refrigerator, dishwasher, stove, oven and microwave. Downtown Minneapolis' solution to extended stay lodging, the TownePlace Suites offers special rates based on your length of stay keeping your budget in mind. Perfect for the business traveler, Twins fans, theater buffs or shoppers, the TownePlace Suites is within walking distance of the Light Rail/ NorthStar Rail and the Mississippi River. You can relax in our spacious guest rooms featuring Marriott's new bedding with triple sheeting and plush pillows, work out in our 24-hour exercise rooms or play a game of pool in our unique billiards room. Let our outstanding staff become your personal concierge! ... more   less 
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Also Known As:
Towneplace Suites Minneapolis Downtown Hotel Minneapolis
Minneapolis Towneplace Suites

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