I cannot say enough good things about the personnel at the Depot. The service was excellent and not just with a few employees. Every person we encountered was positive and friendly.
Our flight arrived at 8am on a Sunday morning. I called the hotel to determine which metro stop to take for the short walk to the hotel. Tracie answered the phone and was very helpful. She was very patient and kind as she took great care in providing direction.
When we arrived at the hotel, she said, "you must be Mr. Smith". She then made every effort to direct us to an organic restaurant for breakfast while she tried to get us into our room early.
How many times do you go to a hotel and they tell you a room will be available in 30 minutes and finally 4 hours later they actually provide a room. Our arrival was on the morning of a Vikings game and the hotel was full and a bit of a madhouse. Nevertheless, when we got back from breakfast an hour later, Tracie had a room for us at 11:00am. This was not required, not expected and highly unusual in my travels.
The rooms were very modern and comfortable. Everything about our stay was fantastic.
The only reason I do not give this hotel a "5" is because it is not in the same league as a Four Seasons, Mandarin, etc. The service is certainly 5 star!
- Official Description (provided by the hotel):
- The Depot Renaissance Minneapolis Hotel is the perfect blend of history and style. We are located in downtown Minneapolis' Historic Mill District on the banks of the Mississippi River yet close to Nicollet Mall, popular local dining, sports venues, theater the riverfront area. Discover something new and exciting at our Renaissance Hotel. Our hotel has exceptional dining in Charley’s Grill or our Stone Arch Bar and Patio. We are also connected to a seasonal indoor ice rink, Residence Inn by Marriott and year round water park. ... more less
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- Also Known As:
- Renaissance Minneapolis
- The Depot Minneapolis Renaissance Hotel
- Minneapolis Renaissance