We arrived to a room that had torn walls or wall paper whichever is covering the wall. So that was the entrance to our room. I was also curious to the absolute cleanliness of the room as all of the complimentary toiletries were half gone or the boxes were badly beaten to the point it was obvious they had been gone through numerous times. We had checked in late and I had bought the family package deal which included a meal ticket so when we went down to the restaurant we were informed there that it was only good for the buffet which they were in the process of taking down for the night. The next day we went to the water park which was the main reason of why we were there and we were very disappointed that my 3 year old could hardly use it much less me. The water was so unbelievably cold it was hard to be in the water. We had enough of the water and went to the arcade and found that most of the games were either out of order or turned off! I guess to sum it up. We stayed here because we really felt that water park of America was to much for our 3 year old and we felt this was a much nicer place to stay. Plus we didn't mind having to drive because the water park was so neat and you are so affordable. I really felt that I got less than what I paid for. At this point I could not recommend you and I was hoping to, because no one has heard of you or your water park! I felt the package was a real waste of money because we hardly used the water park because the water was too cold and then no games were working in the arcade. I also believe in your family package the instructions could be more specific on what everything entails beforehand. Not as your walking into your restaurant etc.

This hotel was very large, so be prepared to do a lot of walking, just to get to your room. The rooms were nice and the front desk staff seemed busy, but knowledgeable.

The only problem I had with it was that it was quite a ways from both the downtown area and the skyway. You could reach the skyway after a couple of blocks, but most of the area was for businesses, so it was quite boring to walk. We got lost and never did make it to the downtown area. I really wish we would have taken a cab. This hotel does not offer a shuttle service either. It has a bar and restaurant although we did not use either. The bar seemed very popular.

My husband and I stayed at the hotel on Feb 23 for one night and were pleased with the accommodations. I assume that the hotel was booked full as I was not offered a room upgrade, or any other amenities, based on elite status. It probably didn't matter as the club lounge was not opened on the weekend, the downtown Hilton does offer weekend service. The bed was very comfortable and the linens nice. Several suggestions that I would like to make are to please offer more that one cup of in-room coffee. Really, only one regular coffee pod and one decaf pod. Also, please put the sink in the bathroom where it belongs. A sink in the open carpeted area is very unsanitary.

this historic hotel is set on an old rail station and you feel this historical touch throughout the hotel. the hotel is very modern in design, yet again has maintained the historical touch and feel all around including in the kids indoor watermark which was amazing. on the other side of the hotel is an indoor skating rink that converts to a convention hall as well. the food was excellent, the service was your traditional excellent Renaissance experience and if you have the chance to have a chat with the Bar and Restaurant Manager Randee, she's outstanding and even went out of her way to help me with a new booking returning a few days later that I wasn't able to do on my own since the hotel was full. Once she found out I wasn't able to make a new booking, she didn't accept that, so went to the Director of Services Liz and had it all fixed up without a hassle. Liz even come out and took time to chat with us and make our overall experience even more memorable. It didn't stop there, we also had the pleasure of interacting with Tony the bartender who was also fantastic. Really great attitude as well. Typically when you go to a bar or restaurant and ask for something and the place doesn't have it, they simply say "no, cant do". Not Tony. We wanted Strawberry Mojito's, but he didn't have the right mix to make the right kind of mojito we wanted, he only had for the traditional Mojito's so we accepted that no problem. Shortly after, Tony came to our table with Strawberry Mojito's!!. Don't know how, but he made it happen. The following morning we went to the skating rink and the kids and the adults (us) had just as much fun as we did at the waterpark. We booked one standard king room and one historic suite. both rooms very comfortable sizes and the suite really has a much more historic touch to it and has a sofa bed as well so is great for families (can comfortably fit 2 adults and 2 to 3 children). This was really a fantastic getaway and what made the whole experience first class was Randee, Liz and Tony and the other great associates. Look forward to my return again in a few days.