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The Depot Renaissance Minneapolis Hotel: Traveler Reviews

3.5 of 5
225 S 3rd Ave, Minneapolis, MN 55401 (Formerly Courtyard Minneapolis Downtown at The Depot) (Downtown)
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The Depot Renaissance Minneapolis Hotel
Ranked #25 of 49 hotels in Minneapolis
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171 reviews from our community

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Saint Augustine, Florida
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
“Average - Suitable for moderate expectations”
3 of 5 stars Reviewed January 23, 2013

Good location for Downtown. 3 blocks to airport train station. (The train to the airport is a wonderful service. Costs $2.50, is warm, safe, and fast.) Impersonal and stuffy check in experience. Good bartender and server staff. Food and beverage are above average with good selection and presentation. Average rooms. Did not receive any upgrade or acknowledgement of Marriott gold elite status. Decor is pretty cool, with huge railroad maps and memorabilia. Concierge level had fruit, cheese, granola bars, coffee/tea, light snacks, and you could purchase beer. Funny to watch all the other cheapskates walk out with an apple, granola bar, and plate of cheese.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask richarddavis2020 about The Depot Renaissance Minneapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darrynm, Manager at The Depot Renaissance Minneapolis Hotel, responded to this review
February 11, 2013
Thank you for your review and comments. I'm sorry that the check in processes was not what you expected. Our Marriott Elite members are very important to us and we appreciate their commitment. I will discuss this with our Director of guest service and make sure we do all we can to show our appreciation to our Elite guests.

You pointed out a hidden gem of our property. The light rail three blocks away takes you directly into the airport terminal in 25 minutes and at a nominal fee. It's very convenient.

Thank you for staying with us!
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Wisconsin
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Nice room, but noisy”
2 of 5 stars Reviewed January 12, 2013

The room itself is very nice, but the noise that came from the hallway and the street made for a poor night's sleep. I've stayed in dozens of hotels and this was one of the worst for sound proofing.
The sink is in the main part of the room, rather than with the toilet/shower, which I dislike unless I am the only one staying in the room. Parking is $15 for self park, though it is in a heated garage.
Internet is $9.95; I have a hard time understanding why one and two star hotels offer free Internet, yet better hotels charge for it.
On the plus side, the room was spacious and comfortable with a nice black-out shade. I stayed here because I went to a meeting held there. If you have to stay at this hotel, ask for a room on an upper floor near the end of the hallway.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask hblanke about The Depot Renaissance Minneapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darrynm, Manager at The Depot Renaissance Minneapolis Hotel, responded to this review
February 11, 2013
Thank you for your review and comments. I'm sorry for the noise level you experienced during your stay. Our goal is for every traveler to have a relaxful stay with us. We are very accommodating to requests for quiter sides and areas. Being a historic hotel we have many long hallways with twists and turns. We strive to locate the traveler in the location that best fits their needs.

Again, thank you for staying with us. We hope you'll discover us again if your travels find you in our area.
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2 reviews
“Charm and class meets children and tourists”
5 of 5 stars Reviewed January 8, 2013 via mobile

I spent 6 nights over New Years at this hotel in one of the historic suites. The room was a nominal upcharge for the spectacular comfort. I had a jacuzzi tub, exquisite decor, and 12 foot ceilings. The bed was very comfortable and warm. The blackout curtains were perfect for this jetlagged traveler.

Room service was not good. I put my breakfast order out as I had a guest meeting me for breakfast one morning and the order never arrived. When I called down they told me they forgot about it and would be bringing up. After it finally got there, they took a whopping 10% off. I was not pleased. I ordered a hummus dish one evening that arrived on time and was tasty though.

There is a big alert that should be posted for the traveler without children... THIS HOTEL HAS LOTS OF KIDS. I was not bothered as the suites are cornered off. But getting to the lobby was like walking through an elementary school. Also, this hotel is very close to the stadium so it has lots of fans staying there on game weekends.

All in all a B+ experience.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Darrynm, Manager at The Depot Renaissance Minneapolis Hotel, responded to this review
January 31, 2013
We appreciate your review. I’m glad we could offer a great room for such an extended stay with us. The room you stayed in was once was the offices for the railroad and each one is unique. I am sorry to hear your room service order was missed. I have looked into the situation and can assure you this isn’t a normal occurrence.
You make a great point about the amount of children and families here over New Year’s Eve. This is not a typical period of time for our hotel. Holidays and weekends are very family friendly and we’re known for being a great staycation. On your stay we also had the Vikings versus Green Bay game which added to the family attraction. On the weekdays, we are business oriented. Again, thank you for staying with us and we hope to see you again when you’re in the area.
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Minnesota
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed January 5, 2013 via mobile

We arrived on Sun, Dec. 30 during a very busy time prior to the Vikings/ Packers game. We booked a regular room but asked to upgrade to the skating package. At first the woman helping us said that she didn't think we could upgrade because that needed to be booked in advance but she said she would check on it (and she actually did). She and another gentleman working the desk upgraded us to a package and sent us on our way. They were both so friendly, helpful and positive that I walked away and said to my husband 'best customer service ever!' The valet workers were also spot on so another added customer service bonus. Our room was comfortable, clean and nicely appointed. We didn't use the waterpark but did take advantage of the skating. The room package allowed the kids to come and go from skating as long as our stay lasted. There is a ballroom next to the rink that is absolutely stunning (doors were open so we took a peek). And the heated parking garage is an awesome perk during our frigi winters. I would not hesitate to stay here again.

Stayed December 2012, traveled with family
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Ask Deadiebear about The Depot Renaissance Minneapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darrynm, Manager at The Depot Renaissance Minneapolis Hotel, responded to this review
January 31, 2013
Thank you for your review. I’m glad our staff was quick to react and we were able to meet your family’s needs while you were here. One of the unique points of our property is you never know what you’re going to discover around the next corner. We hope you have the opportunity to stay with us again!
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Minneapolis
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
“Nice hotel, but service not great”
2 of 5 stars Reviewed January 1, 2013

Our family of 4 was here on a New Year's Eve package.We skated, dined, swam and did sone of the kids activities. It rook 3 requests to get extra towels + pillows (which should have been there anyway) and never got our Marriott Platinum perks cheese tray and bottled water. Lovely property in former Milwaukee rail depot, but elevators are few, small and slow.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jlf2349 about The Depot Renaissance Minneapolis Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darrynm, Manager at The Depot Renaissance Minneapolis Hotel, responded to this review
January 31, 2013
Thank you for your review. We appreciate your feedback. New Year’s Eve is an extremely busy time. We are the only hotel the features a true family getaway experience in Minneapolis. With the kids DJ, bouncy houses, rink, waterpark and game room we have a lot to monitor. Your comments will help us define staffing for next year’s celebration and make it a perfect experience for everyone. Again, thank you for staying with us and we do hope to see you on future stays.
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Additional Information about The Depot Renaissance Minneapolis Hotel

Also Known As:
Renaissance Minneapolis
The Depot Minneapolis Renaissance Hotel
Minneapolis Renaissance
Address: 225 S 3rd Ave, Minneapolis, MN 55401 (Formerly Courtyard Minneapolis Downtown at The Depot)
Phone Number:
Region: United States > Minnesota > Minneapolis > Downtown
Amenities:
Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotels in Minneapolis
#23 Business Hotels in Minneapolis
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
This luxury full service historic hotel is a renovated train depot and is located in downtown Minneapolis River Front District close to Nicollet Mall, popular local dining, the Metrodome, and beautiful walking trails along the Mississippi River and Stone Arch Bridge. Enjoy the unique charm of this Renaissance Hotel and dine at Charley's Grill or relax in the Stone Arch Lounge. Seasonal indoor ice rink and year round water park attached. additional fees apply. ... more   less 
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