I spent 6 nights over New Years at this hotel in one of the historic suites. The room was a nominal upcharge for the spectacular comfort. I had a jacuzzi tub, exquisite decor, and 12 foot ceilings. The bed was very comfortable and warm. The blackout curtains were perfect for this jetlagged traveler.

Room service was not good. I put my breakfast order out as I had a guest meeting me for breakfast one morning and the order never arrived. When I called down they told me they forgot about it and would be bringing up. After it finally got there, they took a whopping 10% off. I was not pleased. I ordered a hummus dish one evening that arrived on time and was tasty though.

There is a big alert that should be posted for the traveler without children... THIS HOTEL HAS LOTS OF KIDS. I was not bothered as the suites are cornered off. But getting to the lobby was like walking through an elementary school. Also, this hotel is very close to the stadium so it has lots of fans staying there on game weekends.

All in all a B+ experience.

We arrived on Sun, Dec. 30 during a very busy time prior to the Vikings/ Packers game. We booked a regular room but asked to upgrade to the skating package. At first the woman helping us said that she didn't think we could upgrade because that needed to be booked in advance but she said she would check on it (and she actually did). She and another gentleman working the desk upgraded us to a package and sent us on our way. They were both so friendly, helpful and positive that I walked away and said to my husband 'best customer service ever!' The valet workers were also spot on so another added customer service bonus. Our room was comfortable, clean and nicely appointed. We didn't use the waterpark but did take advantage of the skating. The room package allowed the kids to come and go from skating as long as our stay lasted. There is a ballroom next to the rink that is absolutely stunning (doors were open so we took a peek). And the heated parking garage is an awesome perk during our frigi winters. I would not hesitate to stay here again.

Our family of 4 was here on a New Year's Eve package.We skated, dined, swam and did sone of the kids activities. It rook 3 requests to get extra towels + pillows (which should have been there anyway) and never got our Marriott Platinum perks cheese tray and bottled water. Lovely property in former Milwaukee rail depot, but elevators are few, small and slow.

My husband and I were traveling with a 7-year old with plans to attend a Gopher hockey game.
We arrived late on a Friday night to check-in. Check-in went smoothly. Valet parking wasn't available so my husband parked our vehicle in the underground parking garage ($15/night). Underground parking is fabulous in the winter in Minnesota. We had a nice corner room on the 5th floor with two queen beds. The rooms aren't large, but they are comfortable and clean. The beds are comfy and the room included a small fridge, not much of a view. They also supply Aveda products (I always appreciate nice soap/shampoo/conditioner).

A few things worth noting if you're traveling with kids: The Depot ice skating rink is attached to the building. It's great. It costs extra (discounted to around $6/adult if you mention that you're staying at the hotel) but is totally worth it if you enjoying skating. It's a great way to burn off energy when it's too cold to be outside.
The water park is nice/clean with life guards and kept our child entertained for at least an hour. I did hear some parents say that once your kids have been to Wisconsin Dells and experienced the waterparks there, this one didn't seem like anything special. I'd say it's great for kids up to age 9 or 10, but kids older than that probably won't enjoy it as much.
There's also an arcade near the water park which was hit with my child.
Good coffee/lattes are available right next door at Dunn Brothers Coffee. It's within walking distance to Nicolet Mall. Short cab ride to Mariucci Arena. Good running down by the river just a few blocks away if it's not too cold outside.
After reading some of the reviews, our expectations weren't high. The staff and the hotel's accomodations exceeded our expectations in every way.