We spent 1 night for a little staycation with the kids before the holiday. We were not disappointed when we arrived to our rooms, they were nice, spacious, clean, well-decorated. The kids enjoyed the waterpark and games adjacent to the hotel - that was a big bonus! We enjoyed dinner a few blocks away at the Spaghetti Factory so great to be able to walk to a restaurant. What dissapointed us the most was breakfast - granted the hotel was not very busy but the staff was light and the service was nil. We arrived at the hotel restaurant, proceeded to wait and finally seated ourselved next to a table where staff were meeting. We continued to wait another 5-10 minutes while the staff did not help us at all. We then went to the buffet where we had to wait while the staff was first. My husband expressed his disappointment to the manager, and she was very apologetic even gave us free tickets to ice skating next door to "make it right" This was much appreciated, but good advice to the staff would be to take your name tags off first before you enjoy the hotel restaurant - service and the customer should come first.
- Official Description (provided by the hotel):
- The Depot Renaissance Minneapolis Hotel is the perfect blend of history and style. We are located in downtown Minneapolis' Historic Mill District on the banks of the Mississippi River yet close to Nicollet Mall, popular local dining, sports venues, theater the riverfront area. Discover something new and exciting at our Renaissance Hotel. Our hotel has exceptional dining in Charley’s Grill or our Stone Arch Bar and Patio. We are also connected to a seasonal indoor ice rink, Residence Inn by Marriott and year round water park. ... more less
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- Also Known As:
- Renaissance Minneapolis
- The Depot Minneapolis Renaissance Hotel
- Minneapolis Renaissance