This Kimpton property is exactly what you expect, stylish interiors, large, well-appointed rooms, and fun perks. Because I'm a member of their loyalty program, they gave me a $5 upgrade; the room was huge--I think the bathroom was larger than my (admittedly small) kitchen, there were three tv's including one in the bathroom (although that one didn't work). Unfortunately, the service was not up to par for Kimpton. I was pleased that they made sure my room was available early since I had a sort of strange travel schedule, but they were not very helpful otherwise. I was in town for a particular function, but asked about ways to occupy my time beforehand, and they really were not able to offer any suggestions; when I asked about a a good place to get coffee, I was directed to the nearest Caribou Coffee; when I asked for the best way to get to my function, I was handed a map; when I asked how much before my flight I should plan to arrive at the airport, the receptionist told me she hadn't flown recently. The worst part was I had asked about getting a taxi very early in the morning and was told that they could call me one; then, in the morning it ended up being a car service, which I didn't realize was going to cost me an extra $10. Apparently you have to specify if you want a cab and not a town car. They did make it right though; I called after returning home to let the manager know that I thought the staff should have been more communicative about the price difference, and he took $10 off my bill.
- Official Description (provided by the hotel):
- Enjoy singular style and hospitality at The Grand Hotel Minneapolis. Newly renovated, and located in the city's central business district in the heart of downtown, the hotel is connected on the skyway system to all corporate and leisure destinations. The hotel was named one of Travel + Leisure's 500 "Best Hotels in the World" and offers guests complimentary access to our 58,000 sf LifeTime Athletic Club and pool. A full service Aveda spa is also onsite for added relaxation. ... more less
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- Also Known As:
- Minneapolis Grand Hotel