My husband and I were looking for a short get-away for our 10-year wedding anniversary and we found The Grand Hotel Minneapolis online. It was located central to where we wanted to dine and had a Spa, which were truly there primary reasons we chose the hotel when I originally booked online.
We were welcomed by the front desk staff and asked why we were visiting. Upon telling him that we were celebrating our anniversary he upgraded our room and booked us in the room that was our anniversary date. And they continued to excel from the front door staff who directed us, the valet, the Spa staff (amazing massages), to the Assistant General Manager who actually personally responded to my survey within an hour of me completing it.
I've stayed at many hotels around the world, including The Ritz, Four Seasons and the like. I've got to say, from a service perspective, this staff has truly impressed me. WOW.
- Official Description (provided by the hotel):
- Enjoy singular style and hospitality at The Grand Hotel Minneapolis. Newly renovated, and located in the city's central business district in the heart of downtown, the hotel is connected on the skyway system to all corporate and leisure destinations. The hotel was named one of Travel + Leisure's 500 "Best Hotels in the World" and offers guests complimentary access to our 58,000 sf LifeTime Athletic Club and pool. A full service Aveda spa is also onsite for added relaxation. ... more less
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- Also Known As:
- Minneapolis Grand Hotel