My husband and I had a romantic weekend getaway at The Grand. The accomodations were lovely, the room was immaculate, and hotel staff (valets, housekeeping, front desk) were absolutely top notch. We received especially good customer service from one of the front desk staff, Courtney, who remembered that it was our "unanniversary" and sent us a special treat after we checked in (which took mere minutes, by the way), even though she wasn't working that weekend. There were only two drawbacks: First, our room was pretty dry. We asked for a humidifier and one was installed immediately by hotel staff. Second, stay away from "Rare" restaurant in the hotel (I don't think The Grand manages the restaurant), food and drinks were horrible and horribly overpriced! I wish we would have visited the six15 bar in the hotel lobby. Oh well, next time. We would definitely plan a stay at The Grand again in future!