My staff and I stayed at The Grand Hotel in Minneapolis for nearly a week in October. We could have done better for much less.
The hotel has significant service issues and although the front desk tries, service is sub standard for this class of hotel or any class for that matter.
For example, since the rooms do not have coffee makers a coffee service is offered. The first morning my service did not arrive at all. The next day it arrived but was decaf which was not what I had ordered. The third morning I finally got my coffee but my pre ordered room service breakfast never did arrive. In fact, room service was a real crap shoot. If it did arrive it was either late, not what was ordered or both.
The rooms are also hit and miss. Some are good sized with decent outlets etc. for business and some are not good for business at all. All the rooms however have clunky and pretentious furniture and curtains that are hard to draw and are themselves clunky.
Wake up calls do not always come and when they do the caller sounds even more tired than the person he is waking.
The front desk tries but low level of service is a management issue and Kimpton would be well advised to address it.

I am a Kimpton In Touch member and really like the hotels. This was our first time at this hotel (early Oct 2012) and I was not as pleased as my experiences at other Kimpton properties. I asked the front desk for a couple of things over our 4 days there and not a single request was ever fulfilled. Nothing fancy; I asked for some more clothes hangars in the room and asked for transportation twice at specified times. Zero response to all requests after assuring me it would be taken care of. It was the same person at the desk each time so maybe it was just him. We just made do with what we had in the closet and we got our own transportation.
If you have never stayed in a Kimpton property before be forewarned: there are no coffee makers in the rooms. Ever. You get coffee in the lobby in the morning which is OK. Except....when they run out and don't replace it in a timely manner. This happened on both Sat and Sun at this hotel. I hung around the lobby with other disgruntled caffeine addicts waiting for more coffee and finally gave up. I'm sure they sent out a refill and I'm also sure it took a while. None of the staff in the area seemed to be the slightest bit bothered or curious as to why all these people were hanging around so I'm guessing this is the norm.
As far as this particular hotel: overall it is nice but DO NOT stay on the top floors if you can help it. The building is old and appears to have been renovated....at least cosmetically. But the availability of hot water on the top floors is abysmal. It takes forever to get hot water in your sink or shower and when it gets there....watch out! My husband got scalded because the temperature valve adjusts at about the same rate the hot water gets there. Which is to say, very, very slowly. It was quite cold in the city during our visit and every one of our showers were miserable. Either way hot or too cold. We tried and tried and just could not get the water adjusted. So we took very hurried showers and just had to deal with it.
The bathrooms are spacious but only one sink. The bed was moderately comfortable.
The one very big negative: we were there from Thursday through Sunday and never had housekeeping. They showed up so late every day that we were back in the room and getting ready to go out. We were in town for a wedding and had multiple functions to attend. Since we were on the bride and groom's clock we didn't have the luxury of vacating our room for house keeping. But then I've never stayed in a hotel where they show up between 4 and 5 in the afternoon. It got very tiresome by the time we checked out.
Bottom line: would I stay at this hotel again? Not if others were available.

I'm a big fan of Kimpton hotels, but the Grand Hotel is a fantastic hotel, period. I travel to Minnesota several times a year for business and I'll stay at the Grand every time. It's nicely appointed, meticulously cared for, clean, and comfortable. The rooms are spacious and modern, and the bathrooms are some of the nicest I've ever seen in a hotel.

In-room dining and the 615 Room are both great, too. The location is fantastic if you have business downtown, but even if you don't, you'll want to stay here. Make sure you use the gym if you visit - it's a Lifetime Fitness facility, and it blows all other hotel gyms out of the water.

This hotel is located downtown about 3 blocks from the lightrail. The decor is very modern and fun. The service was great and accomodating. We were there only for one night, but would stay again. The hotel is also pet friendly, I believe. It was a bit expensive, but we were given a room on the top floor which was nice.