I have been to the Aveda Institute a number of times for haircuts, and always have had great results (especially for $16!!). This time, we did a girls' weekend, and three of us got the "Rejuvenation Package"; one got the "Serenity Spa Package". Excellent service, excellent packages - we were very, very happy with those results. We also each had a haircut and one of us had a color scheduled. They add to the cost of the color if you have thick and long hair - this is not the issue as much as the attitude of the stylist when I went to go ask about it. She was really, really rude to me and said if I didn't like it, "go get my instructor and tell him." Well, no. I made her get the instructor and told him about her extremely bad attitude.
In the end, we were all happy with the results, and all but one of the service providers were wonderful. I was reminded that because it is a training facility, part of what they are learning is customer service. Fine - but remember, THIS customer stands up for herself.
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