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“Walking distance to the Walker Art Gallery, the MIA and shopping” 5 of 5 stars
Review of Holiday Inn Express Minneapolis Downtown (Convention Center)

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Holiday Inn Express Minneapolis Downtown (Convention Center)
2.5 of 5 Hotel   |   225 South 11th Street, Minneapolis, MN 55403 (Downtown)   |  
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Ranked #29 of 49 hotels in Minneapolis
Winnipeg Canada
Top Contributor
98 reviews 98 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
50 helpful votes 50 helpful votes
“Walking distance to the Walker Art Gallery, the MIA and shopping”
5 of 5 stars Reviewed June 2, 2013

This Holiday Inn Express has a great location. Leave your car at home and walk or taxi (they were not that high the one day we used them in the pouring rain to get to the Art Institute). Close to great eating places on or near the Nicollette Mall. Nice, spacious room. Staff were very good and patient. Quiet even though the hotel was fully booked. Oh, and they will deliver you your breakfast in bed if you put the notice on the door before 2am! Now I call that service. It arrived in perfect condition. Free wifi, too. Make sure you are a member for the ihg's point system.

Room Tip: Make sure you are a member of the IHG's points system. You often get an upgrade. I had a middl...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 people have reviewed this hotel

Traveler rating
    44
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    20
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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denver, colorado
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 7, 2013

Recently stayed at Holiday Inn Express during a Volleyball Tournament, selected this property because of location. Hotel rooms were clean and well kept up, but front desk personnel was unpleasant and not very knowledgeable about restaurants in area, or easiest way to convention center ETC. Possibly didn't know, but more like they didn't want to be bothered.
It's to bad because they have a great location but would not recommend .

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis Downtown (Convention Center), responded to this review, July 4, 2013
Dear holland_8,

Thank you for taking the time to relay your comments regarding our property during your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding the front desk personnel are very much appreciated. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 24, 2013

Disappointed

I travel quite a bit for work and usually try and stay at a Holiday Inn or Marriott. I made this reservation with the option for a late check in. I arrived after a long drive and the lot was full, I would of appreciated knowing the parking situation when I made my reservation as it would of encouraged me to assess other options in the area. Upon arrival the workout area was closed and the lobby did not have any hot water/tea available, (most other Holiday Inn, I travel too permit a late workout and have hot water/ tea and coffee in the lobby area). The bed is very lumpy and the hospitality is basic at best. I will be traveling regularly to MN and will be checking out other options in the area for my next visit.

Room Tip: Location is good but room facing 11th street is noisy and this bed is lumpy
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis Downtown (Convention Center), responded to this review, May 10, 2013
Dear luvzshore,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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milwaukee, wisconsin
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 23, 2013

I was attending a volleyball tournament at the Minneapolis Convention center last week. Our team stayed right across the street at the Holiday Inn Express. We had a block of 12 rooms. This was an excellent location for attending events at the convention center. However, there is no skywalk connection.
I will start by saying that this was a very clean and nice budget hotel. It was clear that it has been updated with nice amenities. There are flat screen tvs, granite in the bathroom, nice counter space in the bathroom, the room size was generous, the lobby was nice, free newspapers were available everyday and there was a nice continental breakfast with a changing menu daily. They actually offered free room service for breakfast. The workout room was small but had an elliptical and two treadmills. But it was very hot in there. The pool area was nice and there was a small hot tub.

There were, however, several things that cannot be overlooked. The front desk service was some of the rudest and most unfriendly, inhospitable that I have ever encountered.
I arrived during a snow storm after spending 9 hours in the car driving there. There was no covered drop off area. The parking lot next to the building did not have open access to the hotel. Instead, you had to take a cart from the lobby, walk around the building and go back again. Consequently all our luggage was soaking wet and it was very difficult to manage the luggage cart in the snow. The front desk worker just grunted when I asked if there was another way to get our luggage in the hotel without getting wet. I called ahead for a refrigerator but was told there was not one available. It turned out that out of our 12 rooms, those who requested refrigerators did not get them, but those who did not request them, got them. Teammates who checked in after me who did not even want a fridge got one. Just doesn't make sense.
When I checked in, the front desk worker did not greet me, did not talk to me, and did not explain any of the hotel amenities. When I asked where the pool and breakfast area were, he just pointed and grunted. It was really unbelievable.
This could be a nice but get hotel , but it was very family unfriendly. Only one female desk worker was nice when I asked for directions. If they get rid of several of the workers, this might be a nice hotel.

Room Tip: Ask for an inside room, which will be much quieter. Also ask for a room with a refrigerator which al...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis Downtown (Convention Center), responded to this review, May 14, 2013
Dear larosaWisconsin,

Thank you for your valuable feedback. I am pleased to read our location was convenient for your activities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor level of service from our staff and for the issues you encountered with the parking layout. We will address these points. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Halifax, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 20, 2013

The room was comfy and had nice features such as fridge and microwave. The fitness room is very small with only 4 cardio machines. Breakfast is ok but again that room is too small for the size of the hotel and it was always full. Staff was friendly. Not the nicest hotel in the area but decent value.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Minneapolis Downtown (Convention Center), responded to this review, May 15, 2013
Dear JaniceHfx,

Thank you so much for your review of our hotel. I am pleased to know that you found our rooms and amenities to be nice and comfortable. I am also glad that you found our staff to be friendly.

Please accept my apologies for some of our amenities didn't meet your expectations. We always strive to provide the best guest experience, for this reason, comments such as yours are taken very seriously.

We appreciate your feedback as this is our best resource for improving guest services. We hope to have the honor of serving you again

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
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Fergus Falls, MN
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2013

We planned a weekend in Minneapolis. The Guthrie, visiting relatives, and eating. The Holiday Inn Express has always been our hotel of choice. We enjoyed staying a whirlpool room complete with a comfortable bed and HGTV :-). Breakfast was good. We had the option of breakfast being delivered to our room. We felt safe and well cared-for. The employees made us feel welcome and answered our questions. We will return!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moline, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2013

We accidentally booked this property instead of the one in downtown St. Paul. The staff was very helpful and we ended up staying here after all. It is very easy to get to. We had to park across the street, but that's easy too. Overnight cost to park was only $14. Breakfast was great. Rooms were very clean.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Minneapolis Downtown (Convention Center)

Address: 225 South 11th Street, Minneapolis, MN 55403
Phone Number:
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Minneapolis Downtown (Convention Center) 2.5*
Official Description (provided by the hotel):
Smoke-Free Hotel that was renovated Fall 2009! Great value! Free full breakfast, internet and WiFi! Credit card and ID are required at the time of check in. Funds must be open on the credit card. No checks are accepted. The Holiday Inn Express Hotel & Suites is conveniently located in downtown Minneapolis, the closest hotel to the Minneapolis Convention Center and only footsteps from Nicollet Mall, featuring shopping, restaurants, and entertainment. We are also near the city's major attractions, including: Target Center, Orpheum and State Theater, Metrodome Stadium, New Twin’s Stadium, Walker Art Center, Guthrie Theater, Minneapolis Art Institute and the University of Minnesota, and our hotel is easily accessible from the freeway. Near Target Headquarters, Ameriprise Headquarters, Valspar, Graco, Abbott Northwestern Hospital, Hennepin County Medical. ... more   less 
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Also Known As:
Holiday Inn Express Minneapolis Downtown (Convention Center) Hotel Minneapolis
Minneapolis Holiday Inn

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