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“Nothing Special” 3 of 5 stars
Review of Hilton Garden Inn Minneapolis Downtown

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Hilton Garden Inn Minneapolis Downtown
3.0 of 5 Hotel   |   1101 4th Avenue South, Minneapolis, MN 55404   |  
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Ranked #1 of 48 hotels in Minneapolis
GreenLeadersBronze level
Cincinnati, Ohio
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Nothing Special”
3 of 5 stars Reviewed October 15, 2013

Having never stayed at the "Garden Inn" chain of Hilton, I must admit that I am not very impressed. On the surface the facility was nothing extraordinary, tucked in an obscure corner of downtown; one positive is the facility is very close to the convention center.

Staying four days/nights, my room was clean and the facility had a nice decor. Issues I had with the hotel included: No room safe; traveling with expensive computers, etc., it would be nice to have the option to secure my valuables as I've I've had items pilfered in the past. A fridge and microwave are in the room, but there are no plates/bowls or utensils in the event you did want to eat your leftovers from the day before? With a full-service restaurant on-site, you would think that providing cutlery and 'real' glasses shouldn't be such an issue since they're washing dishes anyway; having a cocktail in your room out of a paper cup is rather unappealing. I did eat breakfast in the restaurant which is presented as a "buffet"; it is necessary to order anything that has to be cooked (eggs, bacon, etc.) and the remainder is put out for folks to help themselves.

Another issue I found annoying was the lack of taxi service. Located in an out-of-the-way corner, all of the taxi traffic flow bypasses the hotel. They do offer a limo service which I used to the airport, but even at the $45 flat fee is more expensive than a regular taxi ride (I payed less for my cab fare from the airport to the hotel)!

I would recommend this hotel if you need to be near the convention center and all of the other hotels in the area are booked. Travelers will probably find the other variety of hotels in the area more convenient to restaurants and other attractions in the city.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, October 17, 2013
Patrick S, we regret to see that your first experience at a Hilton Garden Inn did not meet your expectations. The Hilton Garden Inn brand does strive to accommodate any requests one may have; whether it be dinner ware, a phone call to a taxi service, or any other needs one may encounter. One of our sister properties, the Hilton, which is located on Marquette has a much more elegant, upscale decor compared to our newly renovated lobby that moved us towards a more comfortable, relaxed atmosphere. We feel that the Hilton brand might cater more towards your preferences. We thank you for giving our property a chance and wish you more enjoyable experiences in your future returns to Minneapolis.
Warm Regards,
Hilton Garden Inn Management Team
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Wagner, United States
1 review
5 of 5 stars Reviewed October 15, 2013

I visited this location for a business trip. The staff was very friendly and willing to go out of their way to meet my needs. My room was very clean and the driver for the shuttle service was timely and very polite.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, October 17, 2013
Thank you Stacy M! You have mentioned a few of things that we really enjoy about our property. For one, our staff, we couldn't ask for a better group of people to be working with. Second is cleanliness, nothing makes for a more comfortable experience than a clean room. Lastly, our shuttle service, it is such a convenient amenity for our guests to be able to have a free ride to the light rail station or corporate office downtown. We are grateful you were able to enjoy all of them.
We look forward to your return whether business or leisure.
Thanks again,
Hilton Garden Inn Management Team
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New Jersey
Top Contributor
218 reviews 218 reviews
68 hotel reviews
Reviews in 83 cities Reviews in 83 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed October 11, 2013

Convenient to the convention center, but in a somewhat dead corner of downtown, although you can get to livelier areas in about 10 minutes' walking.

The rooms are nice. I have stayed in a number of Hilton Garden Inns, and they are typically good, and this one is on the better side of spectrum.

Staff were very friendly. I found the touchscreen thermostat a bit hard to use at first, but that was the closest thing to a problem I encountered.

I'm not sure this is really the best hotel in Minneapolis, but I liked it and would stay again if I had business nearby.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, October 17, 2013
Thanks for your review Xman_7. You are correct, we are somewhat on our own little island, which is nice for noise level, convention location, and highway access. The 4 block walk to Nicollet can be a little chilly in the fall/winter months but our town cars will take you anywhere downtown for a flat rate of $8.00.
We recognize that our touch screen thermostats can be a bit touchy, which is why we are in the process of removing them and replacing them with a much simpler model for our guests use.
We look forward to your return to our property, if any of your future ventures bring you to our area.
Thank you for your review,
Hilton Garden Inn Manangement Team
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Vicksburg, Mississippi
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

This hotel is Wonderful! I stayed for 6 nights and had no complaints at all. (except that the indoor pool was a bit cool) I would recommend this hotel to anyone. All the staff I encountered over the course of my stay were friendly and very helpful, Josh, Amy, Carlos, & Alona to name only a few of the names I could remember. It is very close to the convention center, and was easy to walk there. Rooms were clean, with all your typical amenity's. WiFi is included and they offer a shuttle to the light rail if you want to get out to the mall or anywhere in between. You wont be sorry if you choose to stay here. Thanks for a great stay HGI staff!!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, October 17, 2013
Thank you for such a stellar review KAS128! Reviews like yours help us to keep our #1 ranking, but our staff is really what makes us #1. Your kind words have been shared with our entire staff and the above mentioned employees send their gratitude for the recognition. It is always such a pleasure for any member of our staff to get recognized and know what they are doing here really is making a difference.
We hope to have you as our guest again soon!
Thanks again,
Hilton Garden Inn Management Team
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Central Point, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Overall excellent, great stay! Clean nicely decorated rooms with beautiful views, friendly and efficient staff, convenient location , internet works perfectly, also able to print our boarding passes for machine in lobby!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, October 10, 2013
We want to thank you for such a great review Sheree P! We are thrilled to see you enjoyed our boarding pass kiosk, internet, rooms, location and of course our staff! Next time you are in the area, whether business or leisure, we hope you chose our location again. We look forward to your return.
Thanks again for your time,
Hilton Garden Inn Management Team
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Worcester, England
Top Contributor
109 reviews 109 reviews
67 hotel reviews
Reviews in 60 cities Reviews in 60 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed October 5, 2013

A standard Hilton Hotel room; quiet; clean and well presented ...... but superbly located for the city centre and access to restaurants; shops; Target Field (Twins Baseball) etc. Very helpful staff, especially the front desk.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, October 10, 2013
Thank you for taking the time to write a review on our property Scoripan87. We are happy to see you enjoyed your guest room, our location and our staff so well.
Next time you are in the Minneapolis area, all the way from Worcester, England, we hope you chose our property again.
Thanks again for your review!
Warm Regards,
Hilton Garden Inn Management Team
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Salt Lake City, Utah
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 30, 2013

The lobby is inviting, the valets doing the doors are very friendly, and the rooms were nice and quite large. The people checking me in where pleasant and friendly and efficient I asked for an extra blanket and one was delivered immediately. This hotel is 1 block from the convention center which was an easy walk. However, if you are going to a convention during bad weather months, I'd consider a hotel that is hooked to the covered walkway. I rode the light rail from the airport to the Government Plaza exit, turned right on 4th Street and walked 6 blocks to 11th street and the hotel. This was an easy and cheap way to get downtown from the airport. The walk was also easy. This hotel is about 4 blocks away from Nicollette Mall which has great restaurants and outdoor seating and various shopping opportunities. I was concerned as the hotel is located on an off-ramp, but it was very quiet. The beds were great, the bathroom was nice. I would definitely stay here again if the weather cooperated!!!!

Room Tip: I was on the 10th floor and it was very quiet. I was concerned about the elevator service, but they...
See more room tips
  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, October 2, 2013
Thank you for such a great review of our property uttravellady29.
You have hit on some of our favorite things! We feel our newly renovated lobby is so comfortable and inviting. The convention center is conveniently located, however you make a good point that we are not connected to the skyway system, however if the weather turns quick, as it does in Minnesota, we have no problem shuttling our guests to and from the convention center. The light rail is a cheap and fun way to get around and see the city while doing it; our shuttle also drops off and picks up from the Government Center stop if one doesn't feel like walking the 6 blocks. We want to invite you back any time and we look forward to your return!
Warm Regards,
Hilton Garden Inn Management Team
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Additional Information about Hilton Garden Inn Minneapolis Downtown

Address: 1101 4th Avenue South, Minneapolis, MN 55404
Phone Number:
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Minneapolis
#1 Family Hotel in Minneapolis
#1 Romantic Hotel in Minneapolis
#4 Green Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Minneapolis Downtown 3*
Official Description (provided by the hotel):
Come and join us in the heart of downtown Minneapolis’ corporations and entertainment districts at Hilton Garden Inn Minneapolis Downtown. You’ll be within walking distance to the exciting Nicollet Mall shopping and just one block from Minneapolis Convention Center. Visit the Walker Art Center or see a show at the Orchestra Hall. Stay in a spacious guest room at this downtown Minneapolis hotel, all of which feature contemporary decor and include complimentary high-speed internet access. Stay energized with the hotel's indoor swimming pool and keep up with your routine with the modern cardiovascular machines and weights in our fitness center. Start each day with a delicious cooked-to-order breakfast at the Great American Grill® restaurant, or pick up supplies at the 24-hour Pavilion Pantry® convenience store. ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis Downtown Hotel Minneapolis

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