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“Brilliant Staff and Hotel” 5 of 5 stars
Review of Hilton Garden Inn Minneapolis Downtown

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Hilton Garden Inn Minneapolis Downtown
3.0 of 5 Hotel   |   1101 4th Avenue South, Minneapolis, MN 55404   |  
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Ranked #2 of 47 Hotels in Minneapolis
Certificate of Excellence 2014
GreenLeadersBronze level
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Brilliant Staff and Hotel”
5 of 5 stars Reviewed August 3, 2013

We were thrilled with our experience at the hotel. It was made extra special by Katrina, John and Mike in the restaurant/bar. I have an exuberant 5 year old son and they were exceptional with him. So patient and caring. Katrina went above and beyond on a number of occasions to the extent that our son remembers her name still. The value, comfort, location and experience was just brilliant. Whoever is in charge here is an extremely effective leader and it filters down the entire way.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, August 6, 2013
Thank you for personally recognizing Katrina, John and Mike for their excellent service! Recognition is a key factor in motivating any individual and by sharing your kind words with our team, it has done just that. We are happy your family enjoyed your experience with us so much. Thank you again and we await your return!
Best Wishes,
Hilton Garden Inn Management Team
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676 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Arlington, United States
1 review
5 of 5 stars Reviewed August 2, 2013

Super affordable, clean, friendly, comfy....everything, except free breakfast. The staff was very professional, and helpful. The location was top notch....in the heart of downtown Minneapolis. The only drawback is no free parking or free breakfast.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, August 6, 2013
Thank you James for a fantastic review regarding all aspects of our property... Except us not having free breakfast. We do however have breakfast packages that can be booked at the time of reserving a room, or parking packages for our guests that drive in. Occasionally we offer packages that include both parking and breakfast in the room rate; so shop around a little next time and I guarantee you will find a rate or package that you will find very affordable!
Thank you again for your review and we welcome you back anytime!
Best Wishes,
Hilton Garden Inn Management Team
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Omaha, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2013

Came in town to see BEYONCE and ended up having the best hotel accommodations at this property. Great staff, food and pool! The breakfast attendants aniticipated our needs. At night I needed milk for my babies and the bar server offered to assist me in takign the items back to my room.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, August 6, 2013
Thank you Vernetta for your fantastic 5 star review of our property! We are so happy you enjoyed your experience at our property so much and we're sure Beyonce didn't disappoint either! We hope to see you again next time you're in Minneapolis. Thanks again!
Best Wishes,
Hilton Garden Inn Management Team
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Prairies, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 24, 2013

We got a great deal on this room, with valet parking and breakfast included. These were important aspects to us, as the value would not have been as great with these costs added.

The service is welcoming and accommodating. You get the impression that the staff genuinely care about the hotel. While accommodating, it was not intrusive.

There are many nice touches, including a self-serve beverage bar available in the lobby at all times. Was perfect to get coffee, tea, water, and hot chocolate at any time. Although I travelled with my family, this is a feature that I also appreciate as a business traveller.

The fitness centre is available 24 h -- thank you! Small, but had everything I needed including free weights, cardio machines, medicine balls, and mats. Nice and clean. Water, towels, and headphones provided.

Room was clean, sheets were nice and crisp. No evidence of missed dirt in the corners, so that gets a thumbs up from me. Beds were comfortable, though not sure I fully appreciated the fancy mattress. The mattress has a sheepskin cover under the sheets. My only worry is how often this is cleaned between guests.

There is a secluded business centre. While not in a closed room, it is separated from the lobby, and feels relatively private.

The lobby has a very comfortable feel overall. We felt very welcome to relax there with our family, and beverages from the coffee bar.

There is a small saltwater pool. Again, clean and nice. Being so small, it is not designed for laps, however. With the good fitness centre, I didn't miss the pool. (The YMCA is nearby, and has a great lap pool).

Breakfast was beyond our expectations. A full selection of pastries, make your own waffles, fruit buffet, yogurt, cottage cheese, pastries -- even whipped cream for the waffles. In addition, you can order a full cooked breakfast (eggs, omelettes, potatoes, bacon / sausage), which is included. Large drinks buffet, with several juices, tea, coffee, hot chocolate. Overall, a fantastic start to the day. Things seems clean. The dishes and cutlery (we looked at several sets) were dirty on the last day, but rectified quickly when brought it to the manager's attention.

Location is on the edge of downtown. By walking across the street to the convention centre, you can access the skywalk system which goes throughout downtown.

Would say this hotel strikes the balance between having all the needed amenities, without having too much stuffiness. This is the type of hotel I look for on a business trip. Will look at this chain in the future for that purpose.

We would be happy to return to this hotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, July 30, 2013
Curvygurl, this is a stellar review and we thank you! You have pretty much touched on all aspects of our property, and we are thrilled to see you enjoyed each one of them so much! We look forward to you returning to our property whether with your family again or on business. Thank you again and we wish you the best!
-Hilton Garden Inn Management Team
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Duluth, United States
1 review
4 of 5 stars Reviewed July 23, 2013

The hotel was very clean and the staff was quite friendly. The Rooms were clean and total cleanliness of the hotel was excellent. The breakfast was very good, but a little expensive for my budget at $14.95 each! The service was also very good. I would stay here again. The beds and pillows were fantastic! Nice firm beds with great pillows and the air conditioned room was perfect.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, July 30, 2013
Thanks Jan! It's always lovely to hear when our guests enjoy our service, cleanliness, food and beds! What more can you ask for?! A cheaper breakfast you say? Try looking in to one of our breakfast packages next time you're booking. It's a great deal with breakfast included in the rate, for each guest, each morning of your experience. We look forward to seeing you again Jan! Thanks again.
Best Wishes,
Hilton Garden Inn Management Team
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Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 23, 2013

I too, was amazed at how quiet this hotel was. I never heard another guest in the hallway talking or opening or closing their door. Never heard another toilet flush. Probably one of the most quiet stays I've ever had. It was within walking distance (2 blocks) to the convention center and 3 blocks to restaurants and shopping. This property is not connected to the skyway system and walking the deserted streets, late at night, may be problematic to some.

My low rating for this property is based on the very limited restaurant offerings and hours of operation. I work long hours and upon returning to the hotel a couple of nights after 10pm could not get any food service. The three nights that I got back early enough, I found the menu to be very limited.

One other note, It took three trips to the front desk and three sets of key cards before I got one that worked.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, July 24, 2013
VideoVern, Thank you for your Trip Advisor review. I want to apologize for our restaurants limited dinning hours. Next time you're in town, our Pavilion Pantry, located right next to our front desk, does stay open 24 hours for snacks, fresh sandwiches, salads, and microwavable dinners. There are also many delivery options available. I apologize that this information was not extended to you during your experience.
We would love to have you back as our guest but if a late night menu is what you are looking for, I would suggest one of our full service Hilton brand properties which do offer extended restaurant hours; they will definitely be able to meet your late night appetite!
Thank you for being our guest.
Best Wishes,
Hilton Garden Inn Management Team
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Chicago, United States
1 review
5 of 5 stars Reviewed July 23, 2013

This hotel is conveniently located, as I can walk to my work location. I did not try the shuttle to/from the train station, but I will in the future. The "store" is very small, but at least I found the cold drink I was looking for.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, General Manager at Hilton Garden Inn Minneapolis Downtown, responded to this review, July 24, 2013
Thank you for your review Anne! We are happy you were able to find your drink of choice in our Pavilion Pantry. Definitely try our corporate shuttle service next time you are here with us, they are always ready assist!
Please come back any time and thanks again!
Best Wishes,
Hilton Garden Inn Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Minneapolis Downtown

Address: 1101 4th Avenue South, Minneapolis, MN 55404
Phone Number:
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Minneapolis
#3 Family Hotel in Minneapolis
#3 Business Hotel in Minneapolis
#5 Green Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Minneapolis Downtown 3*
Number of rooms: 210
Official Description (provided by the hotel):
Come and join us in the heart of downtown Minneapolis’ corporations and entertainment districts at Hilton Garden Inn Minneapolis Downtown. You’ll be within walking distance to the exciting Nicollet Mall shopping and just one block from Minneapolis Convention Center. Visit the Walker Art Center or see a show at the Orchestra Hall. Stay in a spacious guest room at this downtown Minneapolis hotel, all of which feature contemporary decor and include complimentary high-speed internet access. Stay energized with the hotel's indoor swimming pool and keep up with your routine with the modern cardiovascular machines and weights in our fitness center. Start each day with a delicious cooked-to-order breakfast at the Great American Grill® restaurant, or pick up supplies at the 24-hour Pavilion Pantry® convenience store. ... more   less 
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Also Known As:
Hilton Garden Inn Minneapolis Downtown Hotel Minneapolis

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