I was very pleased with my phone reservation and I was looking forward to check-in. The rep. that checked me in process was cold and grumpy.
The top dresser drawer was missing from my room and I was concerned that I would be charged - this was not mentioned to me. I attempted to call the front desk twice from my room and hung up after 2-3 minutes of ringing both times. I called from my cell phone and waited about a minute before I spoke with a front desk rep. (a different rep than check-in) who told me that it was housekeeping's duty to keep inventory of things like a missing drawer. The rep. told me that they could replace it in the morning. This was pointless as I was checking out in the morning.
Nevertheless, I heard a knock on my room door early in the morning. It was a maintenance man with another drawer. This was very inconvenient and awoke me much earlier than I had intended.
Overall, I had a bad experience with the hotel and a terrible experience with staff. To meet, let alone exceed my expectations, Garden Inn Minneapolis could have warmly invited me to their hotel, promptly answered my front desk call and listened when I said that it was not necessary to replace the missing dresser drawer in the morning.
- Official Description (provided by the hotel):
- Come and join us in the heart of downtown Minneapolis’ corporations and entertainment districts at Hilton Garden Inn Minneapolis Downtown. You’ll be within walking distance to the exciting Nicollet Mall shopping and just one block from Minneapolis Convention Center. Visit the Walker Art Center or see a show at the Orchestra Hall. Stay in a spacious guest room at this downtown Minneapolis hotel, all of which feature contemporary decor and include complimentary high-speed internet access. Stay energized with the hotel's indoor swimming pool and keep up with your routine with the modern cardiovascular machines and weights in our fitness center. Start each day with a delicious cooked-to-order breakfast at the Great American Grill® restaurant, or pick up supplies at the 24-hour Pavilion Pantry® convenience store. ... more less
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- Also Known As:
- Hilton Garden Inn Minneapolis Downtown Hotel Minneapolis