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“Skip the room service” 4 of 5 stars
Review of Hilton Minneapolis

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Hilton Minneapolis
4.0 of 5 Hotel   |   1001 Marquette Ave South, Minneapolis, MN 55403 (Downtown)   |  
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Ranked #12 of 47 Hotels in Minneapolis
Certificate of Excellence
Cincinnati, United States
1 review
“Skip the room service”
4 of 5 stars Reviewed yesterday NEW

Hotel is nice and convenient to the convention center. Rooms are clean and employees are helpful. But skip room service -- no creativity in the food, not much food and it is expensive (really expensive) once you add on all the service charges (let alone a tip).

  • Stayed May 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 reviews from our community

Traveler rating
    230
    174
    55
    11
    11
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72
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Toledo, OH
Top Contributor
55 reviews 55 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel is older but well kept up. My room was clean and very nice. The housekeepers were quick and did a great job. Try their bar/restaurant very good food - especially the pizza. Access to the sky walk was a great way to get to the convention center.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Hilton while exhibiting at a trade show at the Minneapolis Convention Center. The Hotel is connected to the convention center by a skywalk. This helped because it was a rainy weekend. It is very close to restaurants, bars and shopping.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Springs, Missouri, United States
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Wait staff was courteous and prompt. Hotel is spotless. Parking is underneath and cost 13.00 a day. WIFI is not provided. It is 14 and 19 dollars a day. It was hit and miss. Good thing company picked up the tab because I would be pretty upset at spending 250.00 a night and then have to pay for everything else on top of that.

  • Stayed May 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
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Milton Keynes, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

I think the overall quality of this hotel chain has declined. Not happy with the value for money. If I was paying for my own stay, I would have definitely complained vividly. Funny enough a colleague of mine stayed in another Hilton in a completely different location on the world, and back to our office this morning we shared the exact same sentiment.

  • Stayed May 2015, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I spent three days, two nights at the Hilton and I was hoping since it was a Hilton that it would be an immaculate room, great food, and friendly staff. However, I was disappointed on all three counts. The room was dirty, there were still sticky rings on the night stand from the last person, dust and grime on all the surfaces. Same with the bathroom. I walked around my room in white socks and found the bottoms of my socks now had brown from the lack of carpet cleaning. Gross.

The food was under whelming. I happened to order a chicken dish for both lunch and dinner and found the chicken breasts were identical, just slathered in a new sauce and accompanied by different vegetables.

I'm certain there are better options in downtown Minneapolis.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMinneapolis, Director of Housekeeping at Hilton Minneapolis, responded to this review, 3 days ago
Thank you for taking the time to share your experience. I sincerely apologize for the lack of cleanliness as this is unacceptable. Please rest assured that your experience is not typical of the high service levels we have been recognized and strive for. We pride ourselves on the quality of our hotel and take your comments very seriously. Our team members go through extensive training to assure our high standards are met and exceeded. We will be reviewing that training with our team to ensure that all guests feel cared for, valued and respected. Your comments have also been shared with our General Manager as well as our Director of Food & Beverage to discuss further areas for improvement. Please feel free to contact me directly at (612) 397-4814 as I would like to verbally apologize and thank you again for giving us the opportunity to continue bettering our processes.

Sincerely,

Dan Truniger
Director of Housekeeping
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago NEW

We hold events at the Hilton each year and I am always anxious to come back, mainly because the staff is first class. Kathy Roberts, Chris Larson, Roger Blair, Mike, Patty and Alex all bring the expertise of a seasoned employee and take care of all their client needs. Even the newer staff -Julia Hurtley, Summer and Patrick ( two days on the job) treat you like royalty and are there at your beckon call.

If you ever are wondering where to have an event in Minneapolis - look no further than the Hilton Minneapolis. You'll be in good hands.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMinneapolis, General Manager at Hilton Minneapolis, responded to this review, 1 week ago
Wow! This review is a great way to end the week, you have highlighted our most important asset - our incredible team. Thank you for sharing your experience. I look forward to personally thanking them for spreading the light and warmth of hospitality. We hope to welcome you back again very soon.

Sincerely,

John E. Luke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Minneapolis

Address: 1001 Marquette Ave South, Minneapolis, MN 55403
Phone Number:
Location: United States > Minnesota > Minneapolis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Minneapolis
#8 Business Hotel in Minneapolis
#10 Romantic Hotel in Minneapolis
#10 Family Hotel in Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Minneapolis 4*
Number of rooms: 821
Official Description (provided by the hotel):
Experience style and elegance when you arrive to the city’s largest Four Diamond Hotel. Hilton Minneapolis is conveniently located in the heart of downtown and connected to five miles of climate controlled skyway. Hilton is just steps from Nicollet Mall where you can enjoy shopping, bars, restaurants, street cafes and quaint coffee houses. Our hotel features 821 deluxe guest rooms and suites, 24 hour business center, wireless internet (nominal fee), complimentary fitness center, indoor pool, in-room dining, and SkyWater Restaurant & Cocktails. ... more   less 
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Also Known As:
Hilton Minneapolis Hotel Minneapolis
Hilton Hotel Minneapolis
Minneapolis Hilton Hotel

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