We were at the Hilton attending the National Volleyball Tournament the last weekend in June. Let me start by saying I was a difficult customer at check-in. I was chaperoning 12 girls who are all 12 years old. We had four rooms among the girls and two chaperones. I had done everything in my power prior to check-in to ensure the girls' rooms and ours' were all together. Upon check-in I came to found they had moved us to different floors. This just was not going to work. I ended up standing at the counter for close to an hour as a very patient desk clerk shuffled rooms around, throwing new combinations at me that I declining a few times, and him going back to the drawing board. As much as I understand rooms close to each other can NOT be guaranteed, with pre-teen girls in rooms by themselves that is what we had to have. It did finally work out, and in the end I really appreciated the hard work of the front desk to make it happen so that we could take good care of our girls.
The hotel is beautiful, conveniently located to everything, and the staff is excellent. It had to be a difficult weekend with hundreds of teen girls running around, yet the staff was very professional and laid back. We worked hard to keep the girls' noise to an acceptable level, but I'm sure there were times they were disruptive. We were never made to feel like a nuisance. My only grievance is when there are four people on the rooming list, we need four towels, and more than one tiny bottle of shampoo per room. The tiny, narrow garbage cans also did not work for the amount of trash we had.
Overall, GREAT experience, GREAT hotel, GREAT staff, and I'd gladly go back when I have less responsibility and can make it up to the poor front desk clerk who had to face me the likes of me :).
- Official Description (provided by the hotel):
- Experience style and elegance when you arrive to the city’s largest Four Diamond Hotel. Hilton Minneapolis is conveniently located in the heart of downtown and connected to five miles of climate controlled skyway. Hilton is just steps from Nicollet Mall where you can enjoy shopping, bars, restaurants, street cafes and quaint coffee houses. Our hotel features 821 deluxe guest rooms and suites, 24 hour business center, wireless internet (nominal fee), complimentary fitness center, indoor pool, in-room dining, and SkyWater Restaurant & Cocktails. ... more less
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- Also Known As:
- Hilton Minneapolis Hotel Minneapolis
- Hilton Hotel Minneapolis
- Minneapolis Hilton Hotel