We have stayed here before so I knew what to expect (great service, clean comfortable rooms) and my way around, so what better reason to return when staying in town again. This time we stayed while they were hosting one large group convention and a couple smaller ones. This seemed to strain their ability to provide their usual level of great service. Starting with arrival and check-in, I arrived at a peak rush time about 5:30, just as a lot of people were checking in. It first took an unusually long time to get a parking valet to greet us and take the car, not because they were ignoring us but because they were busy with other people. Similarly at the check-in desk, there was a long line of people waiting, all in the HHonors line, the only line they were using. To their credit it helped a bit that the concierge came over and would grab the next person in line and check them in at her desk, but it was still an uncomfortably long wait. One of the little touches of the check in process was missing too. Having stayed here often, the receptionist usually looks the reservation up and greets me with a ‘welcome back Mr. x’...instead she ran through the check-in process and asked if I had been there before or needed directions to the elevators and other facilities.
We stayed on the executive floor, and the full house showed up there too. We went to the lounge for evening hors d’oeuvrs and found it crowded, noisey and full of conventioneers. Same thing the next morning when we were hoping to use it as our continental breakfast. All the tables were full, and nearly all the food gone even though it had only been open about 20 minutes. I’m sure they would have replenished the food if we waited, but since there was no place to sit, we headed down to their Skywater cafe. It was also crowded but the breakfast buffet was kept replenished (except I missed that they didn’t have pancakes this particular morning, they usually do) with the only real wait being at the omelet bar. Fortunately we ordered the buffet because we didn’t see a lot of our waiter, and never did get the water we asked him for (again the place was crowded and he was busy with his non-buffet tables).
Even though I am a HHonors Diamond member, when I want a room on the executive floor, I book the reservation as such since you shouldn’t count on an upgrade to get the room you want. This time it paid off, since the floor was full enough I did not even get one of the nicer executive floor rooms, but one of the standard rooms. It met all of Hilton’s standards for being well appointed, immaculately clean and updated. But besides being a little bit on the small side compared to more modern hotels, one of my pet-peeves are rooms with connecting doors, and this room had not just one but two connecting doors, and since they allow pets we could hear a small dog occasionally bark in the next room. It was also an East facing room, which I think is the least attractive view, room tip - if you want a city view ask for a west facing room at check in, although the East rooms probably have less traffic noise.
It is also rare that I have any service issues at this hotel, but this time our room temperature would not heat up to the temperature we set it to, so I put in a call to guest services. To their credit a service technician was at the door within 15 minutes, took it apart, fixed a stuck valve and had our room a comfortable temperature in no time.
So while I still like this hotel, I would be wary of staying here when large conventions are going on, or especially when they are booked in house. Unfortunately that would not always be easy information to find out, although it never hurts to ask.
- Also Known As:
- Hilton Minneapolis Hotel Minneapolis
- Hilton Minneapolis Hotel
- Hilton Hotel Minneapolis
- Minneapolis Hilton Hotel
- Minneapolis Hilton
- Official Description (provided by the hotel):
- Experience style and elegance when you arrive to the city’s largest Four Diamond Hotel. Hilton Minneapolis is conveniently located in the heart of downtown and connected to five miles of climate controlled skyway. Hilton is just steps from Nicollet Mall where you can enjoy shopping, bars, restaurants, street cafes and quaint coffee houses. Our hotel features 821 deluxe guest rooms and suites, 24 hour business center, wireless internet (nominal fee), complimentary fitness center, indoor pool, in-room dining, and SkyWater Restaurant & Cocktails. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Tingo, BookIt.com, Hilton Hotels, TripOnline SA, getaroom.com, Otel, Hotels.com, Venere, Agoda and Fareportal so you can book your Hilton Minneapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.