I recall my mom and many others saying "you never get a second change to make a first impression". Right from the start things were poor.
Of the 2 people staff the front desk, one stayed on a phone, not talking, while a small line formed. She never did say anything, and eventually shrugged and hung up. Body language was "this call is more important than you". The other person was far too verbose, telling each and every guest about every amenity (those of us waiting probably memorized it by the time we were the primary subjects), even though it should have been clear we all don't need to hear about everything.
Decorating and vibe was trendy / modern / minimalist / kewl. (Not sure the right word, but definitely not your dad's best western.)
Hallways were loud, and seemed like echo chambers. (This assessment was validated when the bar rush returned.)
Rooms were very functionally designed. Unfortunately, some small concerns - bathroom sliding door wouldn't fully close (2 inch gap), small closet handing and storage area adequate only for tiny luggage, water pressure more like what you expect at an up-north cabin, mattress was the worst I can remember at a hotel in at least 10 years (maybe it was from my dad's best western).
Hoped for a nice lounge night at the end of the evening. However, hotel had booked a large birthday group (50+ people) with their own overly-distorted-loud-from-too-small-and-overpowered sound system. Why would a hotel with a cool bar allow the rest of its patrons to be overwhelmed?
- Official Description (provided by the hotel):
- Aloft Minneapolis is a bold new hotel featuring loft-inspired design for an easy Twin Cities stay. Stroll out our door to explore downtowns trendy Mill District, rich in history and culture. ... more less
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- Also Known As:
- Aloft Minneapolis Hotel Minneapolis