There were lots of really neat things about our recent stay, but also several negatives.
The location in the downtown area is hard to beat. We pulled up on a busy Friday evening to the entrance on Marquette Avenue, where several hotel staff were busy dealing with club goers at the hotel's Living Room bar/club right inside. (Hailing cabs, opening doors for people.) I was surprised that no one seemed to want to help us with luggage, as my wife and I struggled with several pieces of luggage and shopping bags. No luggage cart inside, either, so we made the trek down a long hallway to the front desk, dropping things as we went.
The decor is pretty cool and trendy. We were assigned a corner king, which had a nice view out to directions. The room was a little on the small side, but this is an older tower, and the W has done a nice job with the space it has available in the rooms. Lots of smart layout and design. The rooms have trendy and chic accoutrements.
After some Saturday afternoon poking around downtown, we returned to the room about 4pm, surprised there had been no maid service. We called down and were assured we would get service after we left for our evening plans. That was OK, and I asked for an extra blanket since the room didn't seem to stay warm on this cold Minneapolis weekend. We returned at 10:30pm to find that towels had been refreshed, but the bed had not been made, glassware had not been replaced, and the extra blanket was no where to be found. A call back to the front desk remedied the blanket situation.
We found the bed in our room pretty hard, which didn't result in the best sleep.
We got some late night room service from Manny's steakhouse, which was REALLY good. Also ate a brunch at Key's restaurant attached to the hotel, and we'd recommend a meal there, too. The Living Room bar/club was quiet during the day, but with the nighttime club atmosphere and thumping music, was not our speed. We spent part of a late evening at the Prohibition bar on the 27th floor and that was a bit quieter, although a bit pricey.
The staff we encountered were friendly and helpful, but there seemed to be missing links without any kind of bell service and with questionable maid service. We're unsure whether we'll return to this W or not -- we visit Minneapolis often, but may try some other downtown hotels next time.
I also have to make note of the daily fee for wireless access -- wireless SHOULD simply be a free amenity at hotels. This W is like many hotels, with a daily wireless charge. :-/
Ask for a corner king -- they apparently have a little bit more room than a standard king.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 19, 2013
Hello Jim T,
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Greetings from W Minneapolis-The Foshay! I appreciate the time it takes to reflect on your experience and I want to assure you that reviews from all of our guests are extremely important and taken very seriously. First off, please accept my apology for having an arrival process that fell below your expectations. The welcome ambassadors at W Minneapolis-The Foshay are without a doubt the key to a great start to a true W experience to the property; it’s not often that a guest finds themselves without assistance however it’s clear that communication to our front door teams that sense of urgency and attention to detail is necessary at all times.
Second of all, it’s disappointing to hear that our style team and whatever/whenever teams fell short of delivering great service. W Hotels prides itself on exceptional service for our guests and my apologies that there was a communication issue that did not allow satisfying this achievement. It’s my promise to bring these issues to my Director of Operations & Style to prevent these issues from happening again more or less to figure out why these issues occurred.
Finally, thank you again for sharing this detailed review with the Trip Advisor community. It’s important to us to become a better hotel and to provide a consistent yet fabulous W experience; we wouldn’t be able to do it without these important reviews. Please see my follow up direct message to further my conversation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.