My wife and I had an enjoyable two nights here last weekend. I would really like to give The W Foshay a higher rating because it really was a great trip, and in general a nice property with reasonable rates. Unfortunately there were a few important place where it fell short.
We stayed in a Fantastic Suite on the 24th floor. There are so many comments about the decor in this place, I'll just say this: It's exactly what it is supposed to be. Good in low lighting, a little dated, but sexy and hip regardless. It is style before substance, but it's art deco folks, that's part of what you're paying for (and they don't totally throw comfort out the window in pursuit of beauty).
The view was really amazing and the furnishings were as expected. The bathroom was huge and between the large tub over looking the city and super-sized shower, I couldn't make up my mind. We didn't have any trouble with the water pressure or elevator noise. The coffee table books were interesting and played to The W branding in a fun way (and I'm a sucker for little touches like that). Room service was good and very prompt. The woman who checked me in was nice and helpful as were all Whatever/Whenever operators. The bed was very comfortable.
Prohibition is a great spot. Service was good, even during busy weekend nights. Happy hour is a bargain (I'm still thinking about the Cherry Blossom cocktail) and it's just a comfortable space (but very different at different times of day, which was just fascinating). While cocktails from the regular menu will run you about $15 each, that is what you should be paying for a craft cocktail at a downtown hotel bar. As long as it'd made well and with good ingredients, I am more than happy to fork that over, Especially when it comes with views and people watching like that!
The museum is interesting but small. Absolutely worth a visit during your stay.
The Acura Experience is really convenient, use it!
Whatever/Whenever operators are very both friendly and professional.
The gym is small but sufficient and the equipment is well cared for.
Location! If you are working or playing downtown, skip the rental car.
The suite was pretty rough around the edges. A towel hanger fell off the wall in the bathroom. There were excessive black marks on the base boards and entertainment center, and the door to the mini bar look like it came from a salvage yard. House keeping was a little iffy, the only noise we heard from outside the room was them slamming the door to get supplies. The air was pretty loud too (which is fine, it's an older building and folks who complain about the water pressure should probably remember that). Some sort of fan or white noise would make those great beds feel so much better. I order two firm pillows, but got two really soft ones and was too tired to do anything about it.
Shortly after check in I was going to run some errands and stopped at the concierge desk to get directions and set up a car service. I waited. And waited. I peeked around the corner at the Welcome Desk. They were slammed. I waited some more. Someone else came along. They waited. Eventually the woman waiting with me flagged down a bell hop and he tried to radio for someone to no avail. He was great and asked if there was anything he could do, but he wasn't going to actaully be able to help either of us (although he should get a raise because when he saw me later he remembered me and asked if I was able to get my needs met). So I went back up to my room, dialed whatever/whenever, got what I needed and left.
Waiting 15 minutes (and shame on me for waiting that long) for a concierge in a 4 star hotel that has made it's name on providing a larger concierge service is ridiculous. Not having your concierge desk staffed at 4:30pm on a Friday is really ridiculous. It is exactly the kind of thing that will keep me from returning to a place I generally really like. At the very least stick a phone in there so when no one is at the desk I can contact Whatever/Whenever without going back to my room.
I should also probably note that I emailed the concierge desk in advance of our stay asking for a copy of in-room dining option (because of dietary restrictions), and was told they couldn't provided that (no explanation given). I'm pretty sure there is a scanner somewhere in that building and it would have only taken 10 minutes to send it to me, but I let it go. I did notice that the desk was empty many times throughout out stay and for prolong periods.
The other bummer was the door staff, which at one point actually left me holding the door so he could check on the availability of a car for me. Thanks for checking! (Hey, um... why am I holding this door??) They were just hit or miss, sometimes with a great smile and a "have a good day" and other times not opening the door or acknowledging guests while they talked amongst themselves.
Lastly, coffee. Just put coffee makers in the room. The 2nd morning I found the business card sized "sign" on the desk saying they had coffee downstairs and would bring up a maker on request. This was so easy to miss it's like they don't want you to see it. At that point waiting for a coffee maker to come to the room seemed silly, so I went down for some. I was minutes too late, and instead paid $9 for two large drip coffees (after waiting over five minutes to be acknowledge by the staff, which again, were talking to each other at the other side of the bar). Classy W, classy. I get it, you have to cut it off somewhere, but I was treated more like an annoyance than a paying guest when I said I would still like some coffee after being informed "complimentary coffee service has just ended" (um, do you mean a few minutes before I walked in, or during the five minutes I've been standing here?). If I'm three minutes late to get coffee on the house I'll fork over some cash, no problem. But I don't expect to be treated like an inconvenience while doing so.
We spent half a day at The Ivy Club Spa, which was decent. There are many good restaurant in the area, and you should definitely try Hell's Kitchen for any casual meal (they are basically across the street).
While I might try this property again, it's not a given whenever I want to stay in downtown Minneapolis. It has a lot going for it, and most of the staff are great, but sometimes it felt like they were having their own party and we were the crashers. A little training goes a long way, and consistency in a hotel is an important thing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to review and provide quality feedback for our team here at W Minneapolis-The Foshay. We appreciate the well detailed review and we want you to know that your comments are very important to us.
I apologize on behalf of W Minneapolis-The Foshay that we didn’t live up to our Whatever/Whenever philosophy; we should have been able to get you the in-room dining menu well in advance of your arrival. Furthermore, we are looking into your prolonged wait time for concierge assistance; we want all of our guests to receive any service that they may be looking for quickly and efficiently.
I would also like to let you know that our Director of Operations is taking the necessary steps to ensure that our door presence is 100% consistent. It is imperative as guest impressions are immediately felt at the entrance and exit of the hotel, as you know.
Lastly, we never want our guests to feel like they are an inconvenience to us during any part of their stay at W Minneapolis-The Foshay. We are committed to delivering a consistent W experience to every guest and that is a promise.
I can promise you that we are hard at work addressing all of your comments mentioned in your review; which again I can’t thank you enough for taking the time to do so.
I hope that W Minneapolis-The Foshay has the opportunity to showcase our improvements to you in a future stay and to prove we are leader in luxury travel. Please see my direct message to further our conversation about your review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.