We reserved a king non-smoking room but when we checked the desk attendant took us to our room only to discover it was still occupied. He kept apologizing that he didnt normally work this shift and he found another room but it had no sheets! He then gave us keys to a different room with two beds which is not what we wanted. He then called his manager and told us he was giving us a suite at no additional cost to us! WOW! The room was a storage/resting place for end tables and broken items!!! There were 6 end tables lined up around the room, the phone wasn't plugged in because the cord was broken, there was a floor lamp that had two different color cords taped together with painters tape ( which we never plugged in) one end table had a leg that was totally broken off and the desk behind the couch was missing the front middle drawer front and had sharp nails sticking out on both sides! The sheets were terribly frayed and see thru!!! The bathroom was so small you had to straddle the toilet to close the door. On the plus side we had no towels or wash cloths in the room and when we called they were promptly delivered. The room was very old and tired and had not a picture anywhere on any of the walls.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Emerald Inn of Maplewood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.