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“Kudos to the Manager Bob” 4 of 5 stars
Review of Granite City Food & Brewery

Granite City Food & Brewery
11909 Main Street, Maple Grove, MN 55369
763.416.0010
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Ranked #7 of 100 Restaurants in Maple Grove
Certificate of Excellence 2014
Price range: $10 - $15
Cuisines: American, Pizza, Dessert, Grill
More restaurant details
Restaurant details
Good for: Local cuisine, Bar scene, Large groups
Dining options: Breakfast, Lunch, Dinner, Late Night, Outdoor Seating, Reservations
Galena,IL
Top Contributor
107 reviews 107 reviews
74 restaurant reviews
Reviews in 42 cities Reviews in 42 cities
45 helpful votes 45 helpful votes
“Kudos to the Manager Bob”
4 of 5 stars Reviewed May 28, 2013

We had what could have been a pretty bad experience at Granite City was turned around by the actions of the manager, Bob. I dined with a large family group, 4 adults and 2 preschoolers. As usual, they got the kids' meals out very quickly, but that was the only part of the meal that was timely. We waited about another 25 minutes for our appetizer and 45 minutes for the entrees: pasta, a burger and a salad. None of those choices should take long to prepare. The problem that evening was clearly in the kitchen. Of course, the kids got antsy and a little loud as they sat and sat, having finished their food. The manager was made aware of the situation and handled it well. Along with apologizing for the delay, he made it clear that our server was not to blame, and in so doing, preserved a good tip for her. We were "taken care of" well and and a result , we will return. This is a restaurant we visit often and we have never experienced any delays before this. The food is consistently very good as is the service. Now we know they handle problems appropriately too and show genuine concern that their customers are treated right. Thanks, Bob, we'll be back.

  • Visited May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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152 reviews from our community

Visitor rating
    62
    62
    19
    5
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Brooklyn Center
1 review
“Server”
5 of 5 stars Reviewed May 26, 2013

5-26-13. My husband and I had the Sunday Brunch today around 11:00 am. Server Logan was the best. Very attentive, great personality, superb service. Will return again because of him. He is a huge asset to Granite City.
Thanks , Logan.
Sharon & Richard

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn Park, Minnesota
Contributor
20 reviews 20 reviews
11 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Great atmosphere. Great food.”
5 of 5 stars Reviewed May 14, 2013

I had the Cajun pasta and it was wonderful. The shrimp were large. I had enough for 2 meals. The chicken wings with the sticky sauce were good too. Our waiter was great. He had a great sense of humor.

  • Visited May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Grove, Minnesota
Senior Contributor
34 reviews 34 reviews
16 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Pretty Good and A great Place for lunch.”
4 of 5 stars Reviewed April 15, 2013

Came here for a work event not too long ago and had a very good experience. There were 7 of us and we were seated promptly. The service there-after was also very good. We were there around early lunch so there werent many people eating. The food was hot when delivered and everyone finished everything on their plate. Price was about average for what you would expect for this type of establishment. Overall we will be back.

  • Visited March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Minneapolis, Minnesota
Senior Contributor
45 reviews 45 reviews
31 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Great Service.”
4 of 5 stars Reviewed April 14, 2013

I forgot that families with young kids eat here, was hoping for a more adult hang out.. So if you want an old crowd, head across the street or sit in the bar.. The Food was good and the service was even better. The place is run very well... Feels like a family place.

  • Visited April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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