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“New, Beautiful, Cramped, Not Family Friendly” 2 of 5 stars
Review of Cambria Suites Maple Grove

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Cambria Suites Maple Grove
3.0 of 5 Hotel   |   9655 Grove Circle North, Maple Grove, MN 55369   |  
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Ranked #2 of 8 Hotels in Maple Grove
Minneapolis, Minnesota
2 reviews
“New, Beautiful, Cramped, Not Family Friendly”
2 of 5 stars Reviewed January 3, 2014 via mobile

Beautiful new hotel. Decent rooms. Terribly disappointing pool area. Don't come here expecting a fun time in the pool. Our kids (and we) were quite disappointed. Felt like we were on top of each other and fellow guests.

  • Stayed January 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Cambria Suites Maple Grove, responded to this review, January 14, 2014
Dear Runmat,
Thank you for your review and kind words for our hotel. Guest feedback like yours is extremely important to us. I'm very sorry to hear that our pool did not meet your expectations. I hope that if you should find yourself back in the area under different circumstances you might remember the Cambria Suites Maple Grove.

Sincerely,
Steve J.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    95
    39
    9
    6
    4
See reviews for
59
23
3
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Antonio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 3, 2014

Overall, we were satisfied with the accommodations at the Cambria, but we now have a bad taste in our mouths.

Since we were staying over the Christmas holiday, we opened our gifts Christmas morning. One of the gifts was a vendor gift card from my mother. After opening the gifts, we had left the gift card on the couch and forgotten about it until returning home. Since we were in the room most of Christmas Day, we placed the "do not disturb" sign on the door and removed it the morning of Dec. 26.

After arriving back home, we noticed that we did not have this particular gift card. We called the Cambria and left a message assuming the card slipped between the couch cushions or under the couch. No one returned our call. Two days later, I asked my mother for the receipt for the gift card in hopes that we could recoup the value of the card. Upon contacting the vendor, we were informed that the gift card had already been redeemed in split purchases on Dec. 26 and 28. Again, we called the Cambria and explained what happened and were promised a return call after an investigation. Again, we did not receive a return call.

It has caused us great anxiety to have lost this gift and to imply that there was fault beyond our own, but we are disappointed by these events and the subsequent actions of this property.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Cambria Suites Maple Grove, responded to this review, January 13, 2014
Dear Tradup,
Thank you for taking the time to leave us your feedback. I want to sincerely apologize for the experience you had at our hotel. Accusations of theft are taken very seriously by us, and do take time to investigate. I want to apologize that it took us a few days to get back to you. Please accept my sincere apology, and I hope that you might allow us another opportunity to make up for this on your next trip to Maple Grove.

Sincerest apologies,
Steve J.
General Manager
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Winnipeg, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 2, 2014

We lucked into a promotional price to stay at this hotel and made it an overnight stop on our way to the airport in Minneapolis. The hotel is beautiful, and the staff are so friendly and helpful. Would definitely stay here again!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Cambria Suites Maple Grove, responded to this review, January 6, 2014
Dear Brenda H,
Thank you for your review and kind words for my staff. I'm glad that you enjoyed your stay with us. We look forward to another visit!

Kind thanks,
Steve J.
General Manager
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Texas
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 1, 2014

Traveling through, and found this Cambria Suites to be an excellent choice. Nice size suite for 6 sleepers, modern decor and clean, very helpful check-in staff, great hot breakfast, and decent price (with AARP discount). Kudos to the check-in staff for working with us to resolve a reservation issue with a third-party travel site - saving us about $20.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Cambria Suites Maple Grove, responded to this review, January 3, 2014
Dear Txtaylor5,
Thank you for your kind review. I'm glad that you enjoyed your stay at the Cambria Suites Maple Grove and that my front desk staff was able to assist you and save you some money! Please come back and see us on your next trip to the area.

Kind thanks,
Steve J.
General Manager
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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 26, 2013

We had a good deal pop up on Groupon for a king suite. The room was small but nice. Furniture wasn't all that comfortable, but the rooms were recently remodeled so most things seemed relatively clean. The heater unit in the room made noise all night, reminded me of the sound of my washing machine. The free breakfast sounded nice, but in actuality food was cold and was dried out already by 8:30 a.m. We stayed on a low traffic night, so food quality may be better when they are more occupied. The pool is tiny!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Cambria Suites Maple Grove, responded to this review, December 31, 2013
Dear Localnatives,
Thank you for your review of the Cambria Suites Maple Grove. I'm so sorry to hear that your stay with us was not everything you expected. I have already shared your comments with my staff to ensure that future guests do not have the same experience. Please allow us another opportunity to impress you on your next visit to the area.

Sincerely,
Steve J.
General Manager
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New London, Wisconsin
1 review
5 of 5 stars Reviewed December 10, 2013

We spent two nights and three days after Thanksgiving in the Maple Grove area. We were fortunate enough to stay at the Cambria Suites in Maple Grove, MN. This place had everything you might wish for and more. A suite there was just that, a suite! The room was a good size area split in two by a room devider. The bed was absolutely wonderful. The rooms were lovely and comfortable. To top it off, there was a wonderful hot breakfast served every morning. And, this breakfast was complimentory!

Room Tip: We chose a room that wasn't near the elevator, thinking there would be less noise. It was, but...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, General Manager at Cambria Suites Maple Grove, responded to this review, December 12, 2013
Dear Emmett99,
Thank you for your kind review of the Cambria Suites Maple Grove. I'm glad that you enjoyed your visit so much, and especially our complimentary breakfast. We look forward to your next visit.

Kind thanks,
Steve J.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo, North Dakota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 6, 2013

The two days my wife and I spent while visiting over Thanksgiving were among the most pleasant and most value packed we've spent in any hotel. The rooms contain sleeping and living room areas with each having flat screen tvs. The free internet, refrigerator, micro-wave, and in room coffee are all first rate. Another plus was the complimentary breakfast. It was not just the usual make your own waffle plus cereal and toast, but in addition had excellent scrambled eggs, sausage, and oatmeal available. There were servers to keep trays full and clear patrons dishes. The seating area is ample and comfortable and in the evening serves as restaurant/bar area. We look forward to staying here again on our next visit.

Room Tip: Since the hotel is set off the main road, I don't think that any room would have a problem.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Cambria Suites Maple Grove, responded to this review, December 11, 2013
Dear Andrew F,
Thank you for your kind review of the Cambria Suites Maple Grove. I'm so pleased to hear that you enjoyed all of the amenities that our spacious suites offer. I'm also glad that you were able to enjoy our complimentary breakfast. Please come back soon!

Kind thanks,
Steve J.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambria Suites Maple Grove

Address: 9655 Grove Circle North, Maple Grove, MN 55369
Phone Number:
Location: United States > Minnesota > Maple Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Maple Grove
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cambria Suites Maple Grove 3*
Number of rooms: 129
Official Description (provided by the hotel):
Cambria Suites Maple Grove hotel in Maple Grove, MinnesotaThe 100 percent non-smoking Cambria Suites® hotel is ideally located, close to the new Maple Grove Hospital and the Shoppes at Arbor Lakes, a wonderful retail and entertainment district. This Maple Grove, MN hotel is about 20 miles from Minneapolis-Saint Paul and attractions like the popular Mall of America, the Minneapolis Institute of Arts and the Mall of America Field multipurpose facility.Several businesses and corporate offices are close by, including Medtronic World Headquarters, Upsher-Smith Laboratories and Carl Zeiss IMT Corporation. Many restaurants, entertainment options and shopping opportunities are located in the surrounding area.The city of Maple Grove, Minnesota offers plenty to see and do. Play a round at one of the nearby golf courses and enjoy nature on the many trails along the beautiful lakes and forested areas of the city. ... more   less 
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Also Known As:
Cambria Suites Maple Grove Hotel Maple Grove

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