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“Very nice hotel, just a bad location” 4 of 5 stars
Review of Hilton Garden Inn Mankato Downtown

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Hilton Garden Inn Mankato Downtown
3.0 of 5 Hotel   |   20 Civic Center Plaza, Mankato, MN 56001   |  
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Ranked #4 of 16 Hotels in Mankato
Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Very nice hotel, just a bad location”
4 of 5 stars Reviewed April 8, 2013

It's unfortunate that this hotel is adjacent to train tracks with many trains travelling by. The trains cause the building to shake. Otherwise, this was a nice, modern, clean and professionally run HGI.

Room Tip: Maybe asking for a room facing the downtown will help the shaking issue, not sure.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review, April 9, 2013
Thanks for taking the time to review our property. I'm glad you found our property to be up to the standards you would expect from a Hilton property. I have not had the trains near the river come up before, so I will have to reserve comments on this issue, but I most definatly will check into it.
Thanks for staying with us, and hopefully you'll allow us the opportunity to be of service to you again in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    105
    64
    16
    13
    8
See reviews for
56
37
10
75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2013

This hotel is very modern and clean. The restaurant is very tasty. The only thing unpleasant was checking in. It was a lady that check me in, Lory, or Laura. She was very unprofessional and barked at me(instead of talking) all the directions and info. There was a line of people behind me waiting, and instead of letting me move on so she could help others she extremely over explained everything. I believe it would be very beneficial for the hotel to have employees that can read body signals, which I believe was not her strong point. I think my body language was very obvious that I needed to get going and she needed to not make others wait unnecessarily. Other than this I love the style and food at this hotel.

Room Tip: I would suggest a high floor.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review, April 1, 2013
Thank you for taking the time to let us know how we are doing. I apologize for the amount of information we need to convey to you when checking in, but over time we have come to the conclusion that more is actually better. I would much rather give to much information, then to have a guest tell me they were never told someything about our property. I'm also surprised by Lori's behavior, as she has been nothing short of outstanding. I will certainly have a talk with her and obvoiusly, I would offer my apologies for her. Thanks again for your comments, as they most certainly help us become better in all aspects of our business.
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Marshall, Minnesota
Top Contributor
91 reviews 91 reviews
10 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

I stayed here on Friday night because I like Hilton Hotels. The hotel is right across he street from the Mankato civic center, so if your going to an event there, this is very convenient to stay at. hey do have Internet both wifi & hard wired in the rooms.There is a refrigerator, microwave, coffee maker, ironing board & iron and a hair dryer in the rooms. They also have a pool & hot tub, a business center, fitness facility and a restaurant on site. when parking there for the night, it is best to park on the third floor of the attached parking ramp and enter the hotel on the third floor level also. this is a fairly new hotel, very clean with very helpful staff from what I have witnessed.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review, March 13, 2013
Thank you for taking the time to review our hotel. It is always a pleasure to hear from our guests especially when they have enjoyed their stay and the service we provide. We hope to welcome you back soon.
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Maryville, Missouri
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 10, 2013

Great hotel overall. Very friendly people, clean, and the restaurant was fantastic....excellent location too. Many businesses are "walkable" and they have a sky walk to stay out of the frigid temperature. My husband and daughter had quail at the restaurant - I'm not a big meat eater but tasted it ... FABULOUS!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review, March 13, 2013
Thank you so much for the fantastic review. We are thrilled you found our property to you liking. We are committed to making each guest's experience a positve one and hope to welocome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pine River, Minnesota
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 6, 2013

My wife and I stayed here last weekend and had a very romantic and relaxing weekend! From checking in, to relaxing in the room,the hotel is wonderful. The location is great and Mankato is a very nice city to visit.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review, March 7, 2013
Thank you very much for your recent review of our hotel. We are extremely proud of the facility and the staff. Our goal is complete guest satisfaction for each of our guests and I'm happy you enjoyed you stay. Please come and see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 5, 2013

Ask for a room away from the street to avoid being woken by the loud train. Fan on heater/AC unit is also loud and theres no fan speed control to turn it down. Overall, this is the nicest hotel in Mankato as far as amenities. I have eaten at the restaurant numerous times and Olives does an excellent job. Decent restaurants and bars are within walking distance.

Room Tip: Stay away from the riverfront blvd side for a quiet night.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review, March 7, 2013
Thank you for taking the time to review our property during your stay and more importantly, thank you for staying with us. We make every attempt to make sure our guests are given outstanding customer service and a comfortable, enjoyable stay.
As an FYI, our HVAC units do have a fan control, located on the thermostat on the wall. It must be taken off automatic and changed to the fan mode.
Thanks again for staying with us, and hopefully you will allow us the opportunity to welcome you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fallbrook, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2013

We paid extra for a "suite" which offered nothing more than your average hotel room. It was very noisy between the neighbors, people in the hallway and the train right outside. There was hair on the bathroom floor and the shower did not seem clean. The pool was freezing, and parking was a nightmare, especially for how far we had to carry our newborn son. The biggest reason for us refusing to stay here in the future, is that housekeeping stole our Nook.

Room Tip: Choose another hotel
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review, March 5, 2013
Thank you so much for the review of our propertry.
I would like to apologize for your unhappiness during your stay at our property. We absolutley value all of the comments that are directed to us by any of our guests, and we utilize them to continue to make ourselves better.
You are correct with the Junior Suite you stayed in. It is a larger version of our regular deluxe rooms, and I'm sorry it did not meet your expectation.
We desperately strive to exceed all of our guests expectations each time they check into our hotel, and it is our responsibility to deliver that experience.
I would most certainly like to speak to you more about your experience and would welcome a discussion with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Mankato Downtown

Address: 20 Civic Center Plaza, Mankato, MN 56001
Phone Number:
Location: United States > Minnesota > Mankato
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mankato
#7 Family Hotel in Mankato
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Mankato Downtown 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Garden Inn Mankato Downtown hotel is ideally situated in the heart of Mankato, MN across from the beautiful Minnesota River. Rising in the Mankato skyline as an architecturally prominent building and connected to the Alltel Center through an indoor skyway, the Hilton Garden Inn Mankato Downtown Minnesota hotel offers close proximity to a number of events and top venues within the city. From Minnesota State University hockey games to concerts and expos, our hotel provides professional service and a welcoming atmosphere to all guests during their stay.Our 9 story facility offers 3,000 square feet of flexible meeting space, with each room equipped with state of the art audio/visual equipment. From video conferencing to in house meetings, at the Hilton Garden Inn Mankato Downtown Minnesota hotel our facilities and meeting planners will provide you with all of our meeting and catering needs.With our full-service restaurant, Olives, serving Mediterranean and American cooking, guests at the Hilton Garden Inn Mankato Downtown Minnesota hotel will find an atmosphere which enables them to unwind and relax to a lighter modern approach to the culinary arts. Serving breakfast, lunch, dinner and catering our entire banquet and meeting room events, there will be no need to look further than within the doors of our Hilton Garden Inn. ... more   less 
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Also Known As:
Hilton Garden Inn Mankato Downtown Hotel Mankato
Hilton Mankato
Mankato Hilton

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