Our experience at shooting star was awful. I have never been treated at a place of business so poorly. The employee’s are extremely rude with their comments. One would find that even if standing near the front desk waiting to check in, you would be apt to experience an employee who would rudely make a sarcastic comment to their guests for no reason. I have never seen such a place of business that is so unfriendly toward their guests in my life. It was our first stay here and we were so rudely treated as a guest. This is one place that I would never return to again and would have rather have left the place even if we had already paid for the room than to stay there again. More than four times I was approached by an employee who was very rude concerning a sarcastic comment to the point that my youngest daughter was uncomfortable to just walk down the hall way through the casino with me as we had to walk through the casino to get to the restaurant area. The front desk lady at the hotel when we were checking in was extremely rude. This is the most unfriendly place concerning some of their staff that I will never go there again. I have never in my life experienced such rudeness and such sarcastic remarks by any employee of business before. Don’t expect to be greeted with a smile and make sure you stand way back from the carpet area at the front desk, and hope that just standing in line respectively that an employee won’t make a sarcastic remark to you as you are waiting to check in. My experience with the room and stay from other guests was great, but did not like all the sarcastic remarks that my family and I endured from some of the employee staff working there, especially when there was no reason for such remarks. There is nothing worse as a family in which all we wanted was to have an enjoyable quite stay at the hotel, but instead we had to put up with some rude employee’s who would make snide remarks for no reason, doesn’t smile at all and greets their customers with a bad attitude from the moment at check in.
If that wasn’t enough to deal with as a guest, I also had the experience to find out that service was terrible. When we were leaving we had accidently left something in our room after checking out – I didn’t think we were ever going to get any employee around there to help us. We were given the run around that afternoon after we became aware of it and told that we would have to wait till the next morning. Come the next morning again we were given the run around and told to call a number and talk with the lost and found. No answer. We spent over 4 hours the next morning waiting around the hotel lobby trying to get them to take the time to check in the lost and found and let us know something. It wasn’t until I finally began to become impatient at that point and addressed the staff in the same tone of voice the way they would address their quests when I asked "if there was any chance that we would be helped in getting back our item from the lost and found or if we needed to accept that it wasn’t possible and if we should just leave." I was surprised then that someone finally at the front desk did something and we recieved our item from the lost and found. Not a place for a quite friendly family wanting to enjoy time at a hotel. More for aggressive quests who can interact with rude staff members.
- Also Known As:
- Shooting Star Hotel Mahnomen
- Shooting Star Casino And Hotel
- Shooting Star Hotel
- Shooting Star Casino