Had my sons wedding reception here. Check in to the hotel was a nightmare, spent three nights here and reserved a total of six rooms. First night they won't let me pay for only one night at a time. Because I had reserved the room for Thursday and Friday. (I wanted to use a different credit card each night to use up reward points I had accumulated). She didn't ask how to do this, she just ignored our request and proceeded to charge us for two nights . For Friday, I had reserved two separate rooms, they called us at 7 am Saturday to ask us if we had reserved two rooms and who was in the other room, because they didn't have a name on it, we put a name on it at check in, they had checked someone else into the room and the door was locked. Had also, reserved three rooms for Sat. night and gave her my charge number, when each person went to check in they said we didn't pay for it. So I had to go out during the wedding reception to check people in. The check in staff are not trained and one of the other staff said this is where they put their starters. Sorry this doesn't do much for your hotel pr because not one of them seem to care or even try to take care of the issues. Spent three nights here, at 8:00 each night smoke would drift into our non smoking room, not sure from where. Room was not clean, hair on bathroom fixtures, dust build up on around the radiators. Rooms need a remodel badly. Reception room however was clean and had good service.
We spent one night in a casino suite, it was cleaner and didn't smell the smoke like in the Star...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.