The initial reception at the Villas is impressive. They take your bags, give you a cold towel, hand you a cold drink and seat you in the comfortable lobby area. They take your documents and check in for you, while you wait on a comfortable couch. But after the fanfare of arrivals, you start to realize that the service is a little rough around the edges and the entire Myconian complex (including the Royal Myconian, the Imperial, the Villas and Utopia) at Elia beach is rather corporate. There are many areas for improvement.
The service is spotty. At times, they are friendly and helpful and other times, rather off putting and gruff. Not all staff members are trained to the same level, so there are only a couple of staff members who can actually help you arrange tours, excursions etc. You won’t be told what you cannot do until you try to do something and they tell you no. If you request to sit outside during breakfast, your request may or may not be accommodated, depending on the mood of the service staff.
Quality of some breakfast items could be improved. The breakfast buffet spread is large and there are hot items, pastries, cold cuts/cheese and a mimosa bar. It’s not the variety of the food that is lacking, but the quality of the items. The “scrambled eggs” in the hot bar had the appearance of cous cous, meaning that they were made from powdered eggs, not fresh eggs. The mushrooms in the omelet that I ordered were canned and not fresh. The fruit plate was constantly covered with fruit flies, despite the little mesh cage that didn’t even cover the entire plate. The fresh squeezed orange juice was really very sweet, suggesting that extra sugar was added. There are some strangely commercial chocolate chip cookies put out for breakfast. Nice if you want cookies for breakfast, but the commercial-ness of them was strange. For a resort that charges 200 euro per night, I expected better quality in the food. I’d rather have less items, but of high quality, rather than more choices, powdered eggs and canned mushrooms.
The construction and maintenance of the building needs major attention. In more than one place, I saw major water damage on the walls. I know that this is inevitable in a place where there is salt water, a mix of outdoor/indoor spaces etc. But the extent of water damage was alarming. In one area, they tried to cover the damage with some white washed sticks, but it was really pretty obvious. The pool could also use a good scrub. There were some black parts in the tile grout, which again, I understand happens. But at an expensive resort, I do expect better. I also noticed that there was major construction trash dumped within eyesight of the complex. I’m not sure if this was part of the Myconian complex or not, but as large as the complex was, I would expect that they have the resources to hire a dump truck for a day.
The shuttles are a nice perk, but crowded and sometimes stressful. The shuttles into town are infrequent and almost always at capacity. I can’t imagine going to stay in the Myconian complex in the middle of high season. The drivers are gruff and don’t want to answer your questions – they just want to be left alone.
The sleeping rooms are nice and we were upgraded to a Jacuzzi room, which was a nice perk. The bed is actually really comfortable and the linens seemed clean and fresh. Unfortunately, the Jacuzzi wasn’t working when we arrived and we only figured out later that you can’t turn on too many electrical items at once, otherwise the Jacuzzi would shut off. Poor wiring! The bathroom was large, with a small tub and separate shower. The shower stall really needed some cleaning, though. A bit of mold was growing around the edges. Yuck. Also the room overall was very humid. All of our clothes that were hanging in the room/closet felt very damp. We made a conscious effort to air out the room by opening all the windows after showers or in the afternoon when were there, but the dampness remained. Another yuck!
I have mixed feelings about the Myconian complex. It is really, really corporate, and you really feel it when you are there. The views from the hotel rooms are amazing, but I just don’t think that justifies the areas where they could improve. The service really needs some attention, the cleanliness of the pool and showers needs to be improved and the quality of the breakfast items should be addressed. We had a nice time overall, and perhaps these are nit-picky points. But they do charge you a pretty penny and I don’t think friendly service and good quality food should be negotiable in any case.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.