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“Fantastic service! Great place for family.” 5 of 5 stars
Review of Caribou Highlands Lodge

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Caribou Highlands Lodge
371 Ski Hill Road, Lutsen, MN 55612   |  
Hotel amenities
Ranked #3 of 4 Hotels in Lutsen
Winnipeg
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Fantastic service! Great place for family.”
5 of 5 stars Reviewed January 9, 2012

We spent three days here during the first week of January, 2012. There were 6 of us, 3 adults and 3 teenage kids. We stayed in a 3 bedroom townhome which was the perfect size for us. We found the service was amazing. We had a bit of a mixup with our lift tickets, but Trisha at the front desk took time on her day off to sort it out first thing in the morning so we could hit the slopes. She also went to the post office on her day off to pick up a couple packages for us! Now that's service!

We all loved the ski in/out option although figuring out what to do with our shoes when we skied out from the ski rental place and then wanted to finish at our condo was a bit confusing but we worked it out. The kids loved the freedom of choosing where to ski on their own and going back for food whenever they were hungry. We enjoyed that as well.

The service was great. The staff built campfires for free s'more roasting whenever you wanted, and supplies the fixins for it too. At one point, we didn't have matches in our townhome, and a call to the front desk resulted in a knock on our door 10 minutes later and voila, we had matches!

The hot tubs and pools have really, really strong chlorine, but it was still nice after a day on the slopes.

We also ate in Moguls restaurant, and the food was fantastic. The service was slow one night, but really quick the next, and on the slow service night, our fantastic server adjusted our bill for us, which was unexpected but appreciated!

Overall, we loved this place. Our townhome showed a bit of wear and tear, but nothing major and the service and convenience was terrific. We'd go back tomorrow!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha G, Front Office Manager at Caribou Highlands Lodge, responded to this review, January 30, 2012
Thank you so much for taking the time to write about your recent stay with us. We really do appreciate it when our guests reach out to everyone to tell them about Caribou Highlands Lodge. It was my pleasure to help you with both the ski/stay package and your post office packages. Definitely contact me when you want to come back and I look forward to seeing you again!!!
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228 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Perth Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 9, 2012 via mobile

We stayed here 4 night in early jan as a spot to invite family members for a late Christmas. The units are personally owned and we had 635, 636, and 637 which opened to form a beautifully appointed home that slept 10 comfortably. The kitchen was a bit squeezy but it didn't worry us too much. It was terrific to ski out of each morning

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha G, Front Office Manager at Caribou Highlands Lodge, responded to this review, January 30, 2012
Thank you for sharing your positive comment about your recent vacation at Caribou Highlands Lodge. We hope the memories you made here last a lifetime – or at least until you come for your next visit. We look forward to seeing you again at Caribou Highlands on Lutsen Mountain.
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st cloud
1 review
4 of 5 stars Reviewed January 9, 2012

I stayed in one of the townhomes with a group of 12 from 1/1/12 - 1/4/12. The townhome was clean and well furnished. It was easy to get to and from the ski hills.

The only complaint was about the front desk. We called multiple times to request more towels and were ignored.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha G, Front Office Manager at Caribou Highlands Lodge, responded to this review, January 30, 2012
Thank you for taking the time to post a review and give us your feedback. I am so sorry that the level of guest service did not meet your expectations. I have already had a discussion with my front desk staff to make sure they are following up on all guest requests. We don’t want anyone’s requests to go unanswered. I am pleased that the rest of your stay went well. If you’ll give us the opportunity to make this right for you, you may contact me at trisha@caribouhighlands.com. Thank you for being our guest.
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Des Moines, Iowa
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 7, 2012

We booked our stay early hoping for snow, but alas no snow. However, this IS NOT the resort's fault. The condo was fine, nothing out of the ordinary. We did report damage to our condo after we got to our condo to be sure we were not charged for it.

Disappointed in the customer service. We were traveling from Iowa. We stopped in Duluth (a couple hours away) to grab a bite to eat and look around (bit of shopping). We debating staying and doing more shopping or heading up to Lutsen. We decided to call Caribou Highlands Lodge to see if it was possible to even check in one hour earlier (check in is 4:30pm and we wanted to know if we could get in at 3:30pm). The front desk said they would check with housekeeping (we were put on hold for a couple of minutes). We were told they (front desk rep) talked with housekeeping and it would not be any problem to check in at 3:30pm. Great, decision made we hit the road. Arriving at 3:20pm, we were told at the front desk our room wouldn't be ready until after 4:30pm. We explained we called ahead and were given the 'okay'. Response: well, sorry, your room isn't ready. it would appear we have a lack of communication between the front desk and housekeeping. They offered to get us something to eat in the eatery, but we had just eaten and snacked in Duluth. We said 'no thank you.'

We got in our car and drove about for a bit and then just sat in the car listening to music. We could have sat in the lodge, but it was noisy (warm & toasty) with traffice. We did head back at 4:30pm and was told our room would be ready in about 10 minutes. Standing there we overhead several others who had a 4:30pm check-in being told it would be 'some time after 4:30pm' before they could check in. No one could give them specifics. We also heard someone complaining about the shuttle service to the slopes. They waited over 20 minutes and ended up walking (and it is a bit of a walk). They wanted to know why the shuttle didn't come. The desk rep gave them a card and said to call next time.

Our son did do snowboarding, but he said getting from the parking lot/lodge to the slopes was difficult. There were not any shuttles running that he could see.

I decided to skip skiing (lack of snow and interest) to focus on work. Why not, we had wi-fi in our room. Unfortunately, I was kicked off more than on. Every 10 to 15 minutes I had to re-connect. Not very condusive to getting much done.

The condo was fine (although the bathtub drained very, very, very slowly). Needs some work. I think if we had snow we might have been more interested in hitting the slopes (not the lodges problem). We felt there was a lack of communication between the services.

Don't think we will be back (at least not for ski season).

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha G, Front Office Manager at Caribou Highlands Lodge, responded to this review, January 30, 2012
We appreciate every guest stay and believe that each and every experience with us should be ALL positive. Thank you for taking the time to give us your feedback. All feedback (both positive & negative) is appreciate and helps us to give better guest service to future guests.
I am so sorry for the delay in your room not being ready at the time you were told it would be and that your expectations were not met. If you’ll give us the chance, we would like to try and make it right. Please contact the Front Desk Manager, Trisha Grover at trisha@caribouhighlands.com. We would appreciate hearing from you directly and encourage you to get in touch. Thank you for being our guest.
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Chicago, Illinois
1 review
5 of 5 stars Reviewed January 4, 2012

comfortable rooms, perfect location, great service

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha G, Front Office Manager at Caribou Highlands Lodge, responded to this review, January 30, 2012
Thank you for sharing your positive comment about your recent vacation at Caribou Highlands Lodge. We look forward to seeing you again at Caribou Highlands on Lutsen Mountain.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2011

We occuppied one of the condo units at the Caribou highlands lodge for a cycle trip this fall. The facility was excellent and I would recommend it to anyone.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Forks, North Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2011

We recently stayed for one night and will be returning whenever we are in the Lutsen area. It definitely has the feel of a ski lodge. We stayed in one of the condos in building A with kitchen, dining area, bathroom, living room, fireplace downstairs and bedroom/bathroom upstairs. While the hallways showed signs of wear and tear, we were pleasantly surprised when we entered our room. Amenities are top-notch. We wished we were staying at least a few nights as the kitchen was fully stocked with everything you need (except food). The nice large private deck was also a big bonus. Staff is very friendly and helpful and it seems like they really care about their guests being comfortable. There is also a lot of things to do, when we were there they hosted a pumpkin carving contest and also had a bonfire and smore roasting from 7-11. Rentals of hotel equipment are free and they have a large list of DVDs also available to check out for free. Pool and hot tub area were clean and well maintained. Nice gift shop with a great selection of snacks/amenities. Overall a very pleasant stay. It feels somewhat isolated and rustic which adds to the atmosphere. Watch for deer on the drive up the hill to the resort, especially at night. We'll definitely be back in the winter for skiing!

Room Tip: Pay a little extra to stay in condo rooms, its worth it.
See more room tips
  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha G, Front Office Manager at Caribou Highlands Lodge, responded to this review, November 14, 2011
Thank you so much for taking the time to write about your recent stay with us. We really do appreciate it when our guests reach out to everyone to tell them about Caribou Highlands Lodge and all the amenities we have to offer. We pride ourselves in the quality of hospitality service that we provide and we look forward to welcoming you back again and again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribou Highlands Lodge

Address: 371 Ski Hill Road, Lutsen, MN 55612
Location: United States > Minnesota > Lutsen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Lutsen
Price Range (Based on Average Rates): $$
Number of rooms: 149
Official Description (provided by the hotel):
Welcome to Caribou Highlands Lodge on Lutsen Mountains, Minnesota's and the Midwest's largest ski destination located at the tallest mountain in the Midwest. Caribou Highlands is Minnesota's favorite ski resort. Our location nestled in amongst the Sawtooth Mountains just one mile inland from Lake Superior's North Shore, offers great views and a unique ski experience. Where else can you get big skiing and enjoy the unbroken Lake Superior horizon at the same time.The mountain views as enjoyed from our lodge rooms, condos, townhomes and spacious four-bedroom Poplar Ridge log homes are magnificent. Take the mountain gondola to the top of Moose Mountain and enjoy the breathtaking vistas of wide open water of Lake Superior.A Minnesota Family Ski ResortOnce you arrive at Caribou Highlands family ski resort in Lutsen, you'll find so much to do that there's no need to drive further. We have many resort activities that are offered as complimentary guest services, and are included in the very popular Explore! program. One of our most popular activities is the Mountain Kids Camp where kids are entertained with games and activities that are both challenging and fun. With so many choices of activities, it's nice to know there are also many ways to relax. There are three spa areas at the resort and an indoor pool. ... more   less 
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Also Known As:
Caribou Highlands Hotel Lutsen
Caribou Highlands Resort

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