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“A wonderful stay at a beautiful resort at a very reasonable price!” 4 of 5 stars
Review of Eagle Ridge at Lutsen Mountain

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Eagle Ridge at Lutsen Mountain
County Rd 5, Lutsen, MN 55612   |  
Hotel amenities
Ranked #4 of 4 Hotels in Lutsen
Ames, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A wonderful stay at a beautiful resort at a very reasonable price!”
4 of 5 stars Reviewed November 29, 2010

When my girlfriend and i had started planning our vacation for the few days we get off for Thanksgiving weekend, i had never imagined that a ski resort in upper Minnesota would even be in the running!
The drive upto Eagle ridge is absolutely beautiful and lots to do on the way there. Make sure you stop at Bettys pies for a slice of some baked delicious goodness! Our stay at Eagle ridge though short was a lot of fun. We had gotten a great weekend deal with free lift tickets and 1/2 off on rentals. Slopes open at 9 and stay open till 4pm. a decent bunny slope to get ur bearings and then some good runs for intermediate and pros.
Contrary to some reviews, Papa Charlies is actually a decent place to go at night for a drink or some food. Bar tender knew his drinks and was friendly. If you dont find anything within the resort, Tofte is just 8 miles down the road and Grand Marais is 20 miles north. Make sure you pick up the coupon book thats spread around the resort, some good deals in there too. An indoor/outdoor pool was available for use as well!
Only gripe i had about the trip was the pillows for our bed we like planks. Thin and too rigid. Would've liked more cushy pillows but im sure if we had asked for them they would've provided.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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126 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 28, 2010

My family planned an 80th birthday party for our mother at Eagle Ridge Condos. We worked with Melissa in the group department. Due to the many family members and changes in schedules, we had to make several changes to the reservations. Melissa was wonderful to work with and made the reservation process easy. The condos were nice with beautiful views of Lutsen Mountain and Lake Superior in the distance. There was plenty to do for both our young children and teenagers and good hiking for the adults. I would highly recommend Eagle Ridge to anyone traveling up Minnesota's North Shore!!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Minnesota
Top Contributor
328 reviews 328 reviews
98 hotel reviews
Reviews in 99 cities Reviews in 99 cities
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed August 30, 2010

We stay here every year for the end of August 2 for 1 special. It is a great deal! Last year we were able to stay in one of the new executive condos which were amazing. The regular condo rooms are definitely in need of some maintenance. There seems to be a great deal of touch of paint or little things that need to be fixed every year. Things are going slightly down hill in the rooms themselves since we started coming here 7 years ago. Again, it seems to be a maintenence issue. However, if you compare this to a typical Mn cabin, the rooms are fabulous. We compare the rooms to camping or a typical cabin and we always walk away very pleased.

We have seen huge improvements in customer service over the years. Everyone seems to enjoy their jobs there. All of the desk staff is very friendly and outgoing.

The new parking areas are great!

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oakdale, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2010

The special made us able to stay in a one bedroom condo with a jacuzzi for only $100/night! We had a great anniversary get away. I had read so many reviews on this resort and some were true, but most were overexaggerated. The resort itself looks great on the outside when you pull up, I didnt know what to expect. The room was Great, some of the little details were dated like the couch/chair and the TV size/channel selection, but overall, great new tile floor, wonderful kitchen amenities, jacuzzi tub, nice king bed (also slightly older) but all made for a great room experience. I can see how the rooms would be noisy, definitely heard children running and pounding upstairs during the day. Didn't hear from hotel staff, but didn't need to really.
Would do it again in a heartbeat!

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Superior, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 19, 2010

We were looking for a getaway up the north shore of Lake Superior and came across a deal that Eagle Ridge offers in the spring of two nights for the price of one. We reserved a one bedroom condo in their new building with the "Executive" condos, building "B".

The condo itself in this building was nice overall and very clean. The kitchen was stocked with everything we would need from plates to pans to cooking utensils, plus coffee cups and wine glasses. The bathroom was a nice size with two sinks, which came in handy staying in this condo with our little kids. There were ample extra pillows and blankets, and a lot of storage space so nothing (i.e. bags, coats, shoes) had to be left out in the open, taking up living space. The gas fireplace was nice since there was cold, wet weather during our stay. The only annoyance there was that the fireplace was on a timer that only went up to 60 minutes, which wasn't a huge deal for us, but I could see being annoying during winter stays when you probably want the fireplace on for longer periods of time and don't want to have to be turning back on constantly.

The beds were okay, but not great. If you like very firm beds you'd be good with the beds here. Pillows were also just okay. The whole time we were there I wished that I'd have brought my own pillow, as again, they were very firm, but my husband and children had no problem sleeping on either the beds or the pillows.

Now onto the not-so-great parts of Eagle Ridge and the things that I think they falsely advertised about. First of all, almost every staff that we encountered at this resort was unfriendly and cold. No one ever smiled and most of the staff acted like we were bothering them when we asked questions or tried to talk to any of them. The exception to this was the guy who worked at the front desk in the building where you check in and out. He obviously loves living where he does and he was enthusiastic in telling us about all that we could do in the area.

The grounds around the condo buildings is clearly not kept up well in the summer. It was very dirty looking with a lot of weeds everywhere. The walkways are not easy to get around on during the summer. The walk ways going in and out of the condos are raised, metal grates, which I imagine is great in the winter and for skiers, but it is not great for summer. They were super loud and just plain not easy to walk on. My 5 year old had the misfortune of falling on the grates and ended up with terribly scraped and bruised knees. He hasn't cried that hard in a long time and his knees still look awful almost a week later. If we would not have had a first aid kit in our truck I don't know what we would have done to get him fixed up. Eagle Ridge should really consider putting down some big, industrial strength rubber backed rugs on the walk ways during the warmer weather months.

The pool/hot tub/sauna area was not great. Again, the building that the pool is in has obviously not been kept up well and there was a lot of sand and muck at the bottom of both the pool and hot tub. We took our kids there on the day we arrived, and we ended up having the whole building to ourselves for quite awhile, which was nice. But when I wanted to get into the hot tub I turned on the jets, got in, and could feel sand and dirt hitting my legs with the jets moving everything around. I got out and tried to turn the jets off, but it was on a timer so I had to wait a couple of minutes for it to turn off on it's own. Once the jets were off and everything settled back down the the bottom of the tub I saw that there was indeed a lot of sand and dirt at the bottom. Not pleasing for a hot tub. The pool was the same way. Also, according to the website the pool is heated year round, but that did not seem to be the case. It wasn't cold per say, but the weather was only in the high 50's when we went and the water was too cold to swim in the outside part of the pool with the air being that cold.

One of the big things touted on the Eagle Ridge website is it's dining. There is the Summer Chalet at the top of Sawtooth Mountain and Papa Charlie's, at the bottom of the mountain. The website says that "Kids Eat Free at Eagle Ridge" and it also says that both the chalet and Papa Charlie's are open "year round' on it's website. Neither of these claims were truly the case. When we arrived at the resort for our Mon-Wed stay we found out that Papa Charlie's is only open on the weekends during the summer and that kids only eat free at Papa Charlie's. We had planned to eat at least one of our dinners at Papa Charlie's during our stay, so this was a huge disappointment and source of frustration for us! I wish that they would have been more forthcoming about these things on their website so that we could have planned to not be able to eat there, especially since there are not many other places near-by that we could go for dinner. (The chalet only serves food until 4 pm, so that was not a dinner option.) We didn't bring enough of our own food to make two dinners, so we were scrambling to put together a decent meal on our second night there. We couldn't even get a soda on-site as none of the vending machines were stocked, which really made no sense at all. The machines were all running, there was just nothing in them.

Now, as for the Summer Chalet. You have to take the Mountain Tram to get to the chalet, which again, since we stayed during the week this was where the only food on the resort was, and it was only for lunch. (The website advertises breakfast being available, which was not really the case since it doesn't open until 10 am and the only breakfast option that we saw was cold cereal.) Taking the Mountain Tram was not an inexpensive venture. For six of us this cost us around $45, and it was only that cheap because our two youngest were free due to their ages. It is an 8 minute ride one way. It was a neat experience, even for me who is afraid of heights, so we were fine paying that much to ride it, although we might not have been if we had to pay for 4 kids instead of 2. Since the website touted the Summer Chalet as having all of this great food we figured it would be worth the cost of the tram anyway since we'd be able to have a great meal at the top of the mountain, overlooking Lake Superior.

When we arrived at the Summer Chalet we realized that it is nothing but a small deli in huge, pretty building. We also found out that the menu is very, very limited, which we realized later is due to the fact that there is no road going to the top of the mountain, so all food and drink has to be taken up via the tram. The menu consisted of about 3 sandwiches, a couple of salad options, a hot dog (with our without chili), a chili and soup option, and one hot lunch special, which was a hot turkey sandwich on the day we were there. It cost our family of six $70 just to eat lunch with hot dogs and chips for the kids, a cold turkey sandwich for my husband, and the hot turkey sandwich lunch special for me. Oh, and a drink for each of us. Ridiculous, especially for the overly processed food that we got. After we got our food we regretted not just taking the tram back down the mountain and going somewhere off-grounds for lunch. There was also only one person working in the chalet and she was very rude and unhelpful. She did not hide the fact that she was annoyed that people actually wanted to order food. People that arrived after us had to wait quite a while to be able to order because she could only handle one order at a time since she had to take the order and then get the orders put together herself. I suppose I would not have been super thrilled about my job either having to work with that set-up.

If you are into hiking there are quite a few trails on top of the mountain and from what we saw of them they looked like nice trails, but due to rain we didn't get to explore much. The resort website made it seem like there was also a bunch of trails at the base of the mountain, but we were only able to find one and about 1/5 of a mile into it, it became too tough of a trail for little kids, so we weren't on it long.

We are unlikely to go back to Eagle Ridge due to the crummy service, lack of food options, and the ridiculously high price of the food options that were available. Not to mention the lack of upkeep of the grounds and the pool area. If we were skiers we might be willing to try it again during the winter months, but since we aren't I can't see us going back. It is, in my opinion, not a great place for a summer vacation.

  • Stayed June 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ontario canada
Top Contributor
75 reviews 75 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 20, 2010

I have stayed at 3 different hotels in and around Lusten over the past 3 years and Eagle Ridge is great if you want convience. You can get a room that is right on the ski trails. It was an average room...clean, coffee, fridge, mirco, but no other big perks. We stayed on the ground floor and we could hear the people walking and talking upstairs. We also had a corner room, so we could hear the housekeeping staff get ready in the a.m. We stayed for two nights and they didn't clean the room on the second day, which I found strange. However overall it was great to be able to ski and then chill out in the room for lunch and then go back out. Great hotel for people travelling in a group with skiers and non-skiers.

Stayed March 2010, traveled as a couple
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Twin Cities, MN
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 13, 2010

These condos are just a place to stay with a kitchen. Lovely views from the tiny deck and fantastic ski access. Room was extremely warm, even with the thermostat set to 62. Quiet until the bars closed. Druken louts disturbed our sleep the first night at 1:30 AM, but my wife and I laughed it off.

  • Stayed March 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eagle Ridge at Lutsen Mountain

Address: County Rd 5, Lutsen, MN 55612
Location: United States > Minnesota > Lutsen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Lutsen
Price Range (Based on Average Rates): $$
Number of rooms: 12
Official Description (provided by the hotel):
Eagle Ridge has 75 slope-side studios and condominiums set amidst the peaceful Sawtooth Mountains where guests play by day and relax by night. Each of our units have been designed to complement the natural beauty of the surrounding Superior National Forest and of Lake Superior; stunning views of both are right outside your door. All rooms feature a gas fireplace and patio overlooking the mountains and Poplar River valley along with refrigerator, microwave and TV/DVD. Many rooms have a whirlpool and all of our condos have a full kitchen. While you're here, enjoy the only indoor/outdoor heated pool on the mountain (heated year-round), whirlpool and sauna, and in the summer the campfire pit is a great place to build a fire and make s'mores! Pet reservations are accepted between Mid-April - October. ... more   less 
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Also Known As:
Eagle Ridge At Lutsen Mountain Hotel Lutsen
Eagle Ridge Hotel Lutsen
Eagle Ridge Resort Lutsen

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